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Alaska Airlines


8,980 reviews
Headquarters: PO Box 68900, Seattle, WA 98168 +1 800-252-7522 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,980 Reviews from our TripAdvisor Community

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8,980 reviews from our community

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Showing 8,738: English reviews
Ketchikan, Alaska
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

The Alaska Airline flight crew got us out on time and into Anchorage about 10 minutes early. The cabin crew was conscientious about keeping the lights to a minimum and we had few interruptions.

Domestic Economy Seattle - Anchorage
Helpful?
Thank eagle99901
Vancouver
2 reviews
Reviewed yesterday
NEW
via mobile

Here I sit again like every time we fly with Alaska waiting to leave we've been sitting here for an hour can't get off can't get any water! Our pilot is still flying another plane! My time is worth something I could have gotten important stuff done if I knew we weren't leaving until so late. If I wanted a...

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Domestic Economy Portland - Las Vegas

Helpful?
Thank valmccoy
Dublin, California
2 reviews
Reviewed yesterday
NEW
via mobile

Never been on Alaska Airlines or to Maui so we were super excited especially since my husband and I were renewing our vows at Twin Falls. Supposed to leave at 6:30 pm but we were told the plane wasn’t there yet and we would get an update an hour later. That update was there would still be a delay. Hour...

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Domestic Economy San Francisco - Maui

Helpful?
Thank tanikacoleman79
San Diego, California
Level 3 Contributor
14 reviews
6 helpful votes
Reviewed yesterday
NEW

Our recent flight from Kauai to San Diego was aborted soon after take off due to a generator failure and we had to return to Honolulu. The flight was eventually cancelled to the following morning. I was very impressed with the way Alaska Airlines handled this somewhat major issue from the calm words of the pilot to the quick organization...

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Domestic Economy Lihue - San Diego

Helpful?
Thank 726JSA
Santa Rosa, California
Level 6 Contributor
202 reviews
36 helpful votes
Reviewed yesterday
NEW

The attendants were very friendly on this flight. It was smooth with a nice landing in a Portland. Unfortunately, we had a couple hour delay in Portland which put us into Anchorage late. Even so, the flights were good and luggage service was prompt.

Domestic Economy Sacramento - Anchorage
Helpful?
Thank Youneke
Level 5 Contributor
92 reviews
19 helpful votes
Reviewed yesterday
NEW

Very nice airline with friendly staff. Easy boarding process with no difficulties. Flight was completely booked and still pretty good

Mexico Economy San Diego - Los Cabos
Helpful?
Thank Bernhard W
Rio Rancho, New Mexico
Level 5 Contributor
52 reviews
20 helpful votes
Reviewed yesterday
NEW

It's probably not fair to rate a First Class flight experience. It was perfect. I would expect it to be. We were served breakfast and later beverages and snacks. Courtesy was top notch; help was given to hang up jackets, etc.

Domestic First Class Albuquerque - Seattle
Helpful?
Thank Mary A
Level 2 Contributor
4 reviews
Reviewed yesterday
NEW

So glad Alaska is flying to Cabo our of SNA. This airport is so easy to get in and out of. Alaska's check-in was quick and easy, and so was going through security. Our departing flight left 5 minures early, and arrived 15 minutes early in Cabo. Service was good and crew was friendly. Same can be said for return...

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Mexico Economy Orange - Los Cabos

Helpful?
Thank Mike M
Los Angeles, California
Level 6 Contributor
114 reviews
85 helpful votes
Reviewed yesterday
NEW

Alaska Airlines is not the same great airline it used to be. Every flight was riddled with delays. Not typical delays but things that felt borderline retaliatory by the Alaska crew (Seattle Times did an article on this). To save money they now wait to turn on the AC until the plane takes off. Every flight was unbearably hot prior...

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Domestic Economy Seattle - San Francisco

Helpful?
Thank Airbound13
Level 3 Contributor
12 reviews
5 helpful votes
Reviewed yesterday
NEW

When we arrived at the airport we were notified that our 5:30 pm flight was cancelled and that we had been put on a 12:10 pm flight earlier that day. Apparently we got some emails about the change, but in the mass of Alaska spam email we did not notice. In addition we didn't get any texts to alert us...

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Domestic Economy San Francisco - Portland

Helpful?
Thank Erica B
See travel tips for airlines
“You can order nice, FREE baggage tags from Alaska's website. Their app is very helpful too.”
mikemQ3977ZQ, 13 Aug 2018 | Read review
“Use kiosk service”
, 13 Aug 2018 | Read review
“If you can get an Airbus - jump on it”
El1Lobo, 12 Aug 2018 | Read review
“Book early and load early with kids”
Ronmcintx, 10 Aug 2018 | Read review
“Bring a credit card, they don't accept cash for food.”
richm982, 9 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Alaska Airlines
The seventh-largest airline in the United States, Seattle-based Alaska Airlines (AS) flies to about 100 destinations in the United States, Mexico and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. The airline has four hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), Seattle–Tacoma International Airport (SEA) and Ted Stevens Anchorage International Airport (ANC). Most of its aircraft operate with two classes of service: First Class and Economy Class. Passengers flying in First Class have access to the airline's lounge, known as the Board Room, which has locations at about 20 airports.
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