We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

airberlin


3.5 of 5 bubbles
1,937 Reviews
Headquarters: Saatwinkler Damm 42-43, 13627 Berlin Germany +49-030-3434-3434 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

1,937 Reviews from our TripAdvisor Community

Write a Review

1,937 reviews from our community

Filter reviews by popular destinations:
All reviews Berlin Düsseldorf Palma de Mallorca Munich Vienna Zurich Hamburg New York City Stuttgart Bonn Abu Dhabi Frankfurt Nuremberg Stockholm County Rome
Traveller rating
Cabin
  • (419)
  • (0)
  • (34)
  • (0)
Route
  • (212)
  • (207)
  • (35)
  • (0)
  • (0)
  • More
Language
  • More
Showing 454: English reviews
Silesia Province, Poland
Level Contributor
45 reviews
2 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

I have flown with Air Berlin earlier but only short-haul routes. My first long-haul flight with this carrier was satisfying. Good choice of movies and TV programmes in IFE, edible meals. The seats are cramped a little but for this fare it was fine.

International Business Class Berlin - Abu Dhabi
Helpful?
Thank N7Killer
Wollongong, Australia
Level Contributor
252 reviews
106 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

Flew Airberlin as code share with Etihad out of Syd via Abu Dhabi. Used AB a number of times and always found the service to be of a good level and standard and no difference on these occasions. Flight on A330, crew and service throughout very good, meals were quite good and a little better than Etihad and on par...

More 
International Economy Abu Dhabi - Berlin

Helpful?
1 Thank Stephen C
West Palm Beach, Florida
1 review
1 helpful vote
5 of 5 bubbles Reviewed 6 days ago NEW

I was a little hesitant based on some of the reviews that I read - but this was by far the best flight I've ever been on. The check in was very easy and done well. The flight crew was very friendly and helpful. Food and drinks were served generously. We stopped in Berlin to change planes, again, all went...

More 
International Economy New York City - Rome

Helpful?
1 Thank Judi L
Brooklyn, New York
Level Contributor
26 reviews
5 helpful votes
2 of 5 bubbles Reviewed 1 week ago NEW

1 - Check in: not nice lady screamed on us , because she had to repeat 2nd time (sorry, we didn't understand her English from 1st time) 2 - Waiting room for board - no rest room, no line for the bus (they use BUS for the boarding!!! Like in 1950-1970) - animal style (us usual in Eastern Europe). 3...

More 
Europe Economy Berlin - Rome

Helpful?
1 Thank alexandre c
Copenhagen, Denmark
Level Contributor
274 reviews
121 helpful votes
4 of 5 bubbles Reviewed 1 week ago

My final destination was Copenhagen. As there are no direct flights between Naples and Copenhagen, I chose this route with transfer in Berlin. Having used AirBerlin earlier, I thought it might be an adequate choice, and it was. The company sent me good information by e-mail well in advance of my flight, and followed up the day before departure with...

More 
Europe Economy Naples - Berlin

Helpful?
Thank Torger B
Frankfurt
Level Contributor
4 reviews
4 helpful votes
1 of 5 bubbles Reviewed 1 week ago

By now I do not expect much from airberlin anymore. They have cut services over the last year significantly. But I do expect basic information on flight delays. My flight was scheduled to leave at 4.50 pm. At 4.15 pm the gate attendant informed us that boarding will be delayed by 15 min. That was the last announcement. 10 min...

More 
Domestic Economy Munich - Dusseldorf

Helpful?
1 Thank gt2009
Poznan, Poland
Level Contributor
3 reviews
1 helpful vote
4 of 5 bubbles Reviewed 1 week ago

Great service like always.On time,comfortable,a ot of drinks,good food.Nice flight attendants. Air Berlin will be always my choice flying to Punta Cana :)

International Economy Berlin - Punta Cana
Helpful?
1 Thank Iza C
USA
Level Contributor
149 reviews
71 helpful votes
3 of 5 bubbles Reviewed 1 week ago

Fly them if you its a direct flight and saves you time, however the configuration in Business Class, lack of space, and comfort, actually make UA in business class a better choice. Seats were very narrow, no space to put things away, terrible stagnant air flow, and warm. One bathroom also is poor planning. Again for us flying from Miami...

More 
International Business Class Miami - Dusseldorf

Helpful?
2 Thank DRuben1330
Saint Louis, Missouri
Level Contributor
10 reviews
1 helpful vote
1 of 5 bubbles Reviewed 2 weeks ago

We had a connection from American in Paris to airberlin; and it was a two hour window. Nonetheless, when we arrived in Vienna our luggage had not made the flight. We filed a report, got a phone number and email information on checking. Although there is another flight that day our luggage did not arrive. The following day we were...

More 
Europe Economy Paris - Vienna

Helpful?
Thank wernerwl
Sydney, Australia
Level Contributor
18 reviews
1 helpful vote
4 of 5 bubbles Reviewed 2 weeks ago

I was pleased I chose to fly, rather than to take the train. Air Berlin uses a smaller prop jet aircraft on this route, which is over the Dolomites and the Austrian Alps, so the views are spectacular and you get to see so much more from 18,000 feet, rather than flying in a jet aircraft above the clouds. The...

More 
Europe Economy Venice - Stuttgart

Helpful?
Thank anthonysyd2016
See travel tips for airlines
“Make sure you avoid flying with small children”
 of 5 bubbles DRuben1330, 20 Nov 2016 | Read review
“Bring your own food and drinks unless you are willing to pay for them on board.”
 of 5 bubbles 984manuelw, 5 Nov 2016 | Read review
“Avoid this unless you are going to Berlin, do not transfer in TXL it is a hell.”
 of 5 bubbles 396dbl, 5 Nov 2016 | Read review
“Don't plan on being able to work on the plane (no elbow or computer space). The seats in front of the bathroom don't recline.”
 of 5 bubbles airberlinneveragain, 4 Nov 2016 | Read review
“no idea of their long hauls”
 of 5 bubbles Maitland55, 1 Nov 2016 | Read review
Show next 5 travel tips 5 of 10
About airberlin
Germany's second-largest airline, airberlin (AB) flies non-stop to more than 170 destinations, including 17 domestic destinations. Its international destinations include more than 40 countries in Europe, Africa, Asia and North America. The airline, which is part of the oneworld alliance, has hubs at Berlin Tegel Airport (TXL) and Düsseldorf Airport (DUS). Focus cities include Hamburg Airport (HAM), Munich Airport (MUC), Palma de Mallorca Airport (PMI) and Stuttgart Airport (STR). Most of its aircraft only have Economy Class seating, though some aircraft used for long-haul flights feature both Business Class and Economy Class cabins.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

199 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (199)
Viewed
View from Window (32)
Viewed
Food and Drink (28)
Viewed
Airport (40)
Viewed
Seat (18)
Viewed
Onboard Feature (6)
Viewed
Cabin (14)
Viewed
Other (61)