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air berlin


4,021 Reviews
Headquarters: Saatwinkler Damm 42-43, 13627 Berlin Germany +49-030-3434-3434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,021 Reviews from our TripAdvisor Community

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4,021 reviews from our community

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Showing 1,058: English reviews
2 reviews
Reviewed yesterday
NEW

Our troubles started in Berlin.. the airport couldn't have been more chaotic. We though nothing could be worse than Stanstead (UK), but we were proven wrong! No one seemed to know what line we should go in... they sent us to the gate, then the gate refused us and sent us to a long long line. Who then sent us...

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International Economy Saint Louis - Milan

Helpful?
Thank Tom R
Bristol, United Kingdom
Level 3 Contributor
20 reviews
18 helpful votes
Reviewed 2 days ago
NEW

our flight from Phuket was cancelled, with out warning, with no one from Air Berlin at the airport to assist we were left high and dry to sort out our own problems.

International Economy Phuket - Abu Dhabi
Helpful?
Thank mikelidd
Chicago, Illinois
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

Don't fly Airberlin unless you're going somewhere without needing any luggage. My flight was $50 but I paid $107 extra in fees because my bag weighed 17kg instead of the allowed 8kg. Hardly a good deal, and this was on a one-way flight. To add insult to injury, the plane smelled like a sweaty gym, the seats are crammed in...

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Europe Economy Berlin - Copenhagen

Helpful?
Thank Amy K
San Francisco
Level 6 Contributor
160 reviews
57 helpful votes
Reviewed 5 days ago
NEW

Based on reviews, the fact that this is considered a budget carrier and the fact that it was under bankruptcy, I was not expecting half as much service as we received. Granted we were in business class and were on one of their long haul premium routes, but this was about the best business class I have experienced when compared...

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International Business Class San Francisco - Berlin

Helpful?
1 Thank Russ855
Nussdorf am Inn, Germany
Level 4 Contributor
36 reviews
4 helpful votes
Reviewed 1 week ago
NEW

This budget airlines offers no frill services. When I say no frill, I mean it. Barely enough legroom in standard economy, which makes for a tight feel in the seat. No beverage service that offers free non-alcoholic beverages. Sometimes, you can purchase drinks like coffee for a price. The cabin crew is efficient and friendly. It is not bad for...

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Domestic Economy Munich - Berlin

Helpful?
Thank artchan93
Sydney, Australia
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed 1 week ago

This is a mean spirited airline peopled by mean spirited staff and frankly I am not surprised the airline has gone bust. At check-in our bags were weighed and we were 1.5kg over the weight allocation for two travelers ie. 750 grams each. Most low cost carriers have a tolerance level before enforcing excess baggage fees and having explained that...

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Europe Economy Berlin - Krakow

Helpful?
1 Thank George L
Middletown, Rhode Island
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed 1 week ago

The airline was surprisingly good, the food was good, inflight staff was nice , and very accommodating. I would suggest that if you are tall you splurge for the XL seats for more leg room

International Economy Boston - Milan
Helpful?
Thank giannak78
New York City, New York
2 reviews
Reviewed 1 week ago

Our AirBerlin craft was replaced by an AlItalia one, which was practically luxurious compared to the nightmare of AirBerlin accommodations before that. If they can bring in Alitalia level comfort to all of their flights, I would fly with them again, but otherwise, I'm staying far away from AirBerlin.

Europe Economy Rome - Berlin
Helpful?
Thank laure219
Phoenix, Arizona
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago

Booked flight on July 11 for Sept 25. Just got email saying they will not refund fares for bookings made prior to Aug 25. Yet, they're still in business and still collecting money from other suckers. Since it's europe, there's no recourse. They took my money like a common thief.

International Economy Chicago - Berlin
Helpful?
1 Thank richPHX
New York City, New York
2 reviews
Reviewed 1 week ago

I was so disappointed by my flight with AirBerlin. When I arrived at JFK, I was told the flight was delayed by one hour. When we finally boarded 70 min. past scheduled departure time, the seats were the most cramped and uncomfortable ones I had ever encountered. The food was bland, and all in all, this was a very unpleasant...

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International Economy New York City - Dusseldorf

Helpful?
Thank laure219
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See travel tips for airlines
“To travel best... use another airline.”
809tomr, 25 Sep 2017 | Read review
“Unfortunately, based on my limited experience long haul business is the only flight I can recommend.”
Russ855, 21 Sep 2017 | Read review
“My best tip would be to pick another airline, if not then pay for a better seat.”
theicetraveller, 15 Sep 2017 | Read review
“Simply avoid this Airline like the plague!!!”
946isaacg, 13 Sep 2017 | Read review
“Dont buy a last minute ticket. They are very expensive.”
HansBrandl, 11 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About air berlin
Germany's second-largest airline, airberlin (AB) flies non-stop to more than 170 destinations, including 17 domestic destinations. Its international destinations include more than 40 countries in Europe, Africa, Asia and North America. The airline, which is part of the oneworld alliance, has hubs at Berlin Tegel Airport (TXL) and Düsseldorf Airport (DUS). Focus cities include Hamburg Airport (HAM), Munich Airport (MUC), Palma de Mallorca Airport (PMI) and Stuttgart Airport (STR). Most of its aircraft only have Economy Class seating, though some aircraft used for long-haul flights feature both Business Class and Economy Class cabins.
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