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Air New Zealand


3,411 Reviews
Headquarters: 185 Fanshawe Street, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,411 Reviews from our TripAdvisor Community

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3,411 reviews from our community

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Showing 3,076: English reviews
Melbourne, Australia
Level Contributor
52 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

Love flying this so friendly airline from the moment you board, to the very funny safety video through to the on board attention, wines and food. And recently named most trusted brand in Australia, even though the airline is from New Zealand. Now, that's saying something!

International Business Class Melbourne - San Francisco
Helpful?
Thank Vicki M
Cromwell, New Zealand
Level Contributor
4 reviews
Reviewed yesterday
NEW

My first aborted landing ever. Caused by a change of wind direction on finals. A big thank you to the Crew for informing of what was happening and the Pilots for great flying. Flight was on June 22nd around 3.30pm.

Domestic Economy Hamilton - Queenstown
Helpful?
Thank Mark C
Cromwell, New Zealand
Level Contributor
4 reviews
Reviewed yesterday
NEW

The Flight from Queenstown to Christchurch was quick duration 35 mins. Good views of the mountains and smooth flying conditions.

Domestic Economy Queenstown - Hamilton
Helpful?
Thank Mark C
Lake Macquarie, Australia
Level Contributor
95 reviews
29 helpful votes
Reviewed 2 days ago
NEW

AirNZ do premium economy really well and the extra dollars are well spent. From premium check in at Auckland Airport to priority boarding and caring staff that go the extra distance. Seat space and comfort was excellent as was the meal quality and service. Missed the pre-take off drink other airlines offer. A very quiet cabin with service from the...

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South Pacific Premium Economy Auckland - Rarotonga

Helpful?
Thank homebythelake
Auckland, New Zealand
Level Contributor
20 reviews
8 helpful votes
Reviewed 2 days ago
NEW

I have always flown Air New Zealand whenever possible and no matter whether you are in Premium Business (in my opinion the best such service in the world) premium economy or even coach you will get premium service. I don't need to get back to Auckland to feel like I have arrived home, I get that feeling as soon as...

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International Business Class Auckland - Singapore

Helpful?
Thank TouchstoneNZ
Perth, Australia
Level Contributor
20 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Flown with them twice Always clean Excellent service Would recommend to anyone Have good entertainment system and quite a comfortable flight

Trans-Tasman Economy Perth - Auckland
Helpful?
Thank carlyp966
Isle of Man
Level Contributor
137 reviews
80 helpful votes
Reviewed 3 days ago
NEW

It was my virgin business class flight and I didn't really know what to expect. I was therefore not disappointed! But there were a few things that could have been better. Dedicated check in at LHR was good, as was the lounge access. A drink on boarding was excellent and it was a nice touch to have a personal welcome...

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International Business Class London - Rotorua

Helpful?
Thank piebaps
Bay of Plenty Region, New Zealand
Level Contributor
100 reviews
15 helpful votes
Reviewed 3 days ago
NEW

bugger paid for seat and bag due to travel agent mess up , got bumped to premium economy then when boarding got pushed up to business class , bugger. a high light for the trip for my wife jo and i. the book in process in samoa is a circus just people every where.

South Pacific Business Class Apia - Auckland
Helpful?
Thank Chris D
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Bay of Plenty Region, New Zealand
Level Contributor
100 reviews
15 helpful votes
Reviewed 3 days ago
NEW

no issues easy flight, no problems paid basic price so that was the level of service i recieved which was seat and bag , i blame my booking agent for this nit air nz

South Pacific Economy Auckland - Apia
Helpful?
Thank Chris D
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Hamilton, New Zealand
Level Contributor
21 reviews
20 helpful votes
Reviewed 3 days ago
NEW

This was a very comfortable flight. The new PE seats are great. Crew were attentive but not overbearing. Food and wine yummy. This is a great way to get to Florida.

International Premium Economy Auckland - Houston
Helpful?
Thank colbe_11
See travel tips for airlines
“Cabin is 2 3 2 across so not too crowded like economys 3-3-3.”
homebythelake, 23 Jun 2017 | Read review
“pay the xtra”
Q5964LWchrisd, 22 Jun 2017 | Read review
“Relax and enjoy.”
colbe_11, 22 Jun 2017 | Read review
“Lower your expectations.”
FairComment888, 20 Jun 2017 | Read review
“book business class or opt for SkyCouch on flights to NZ.The seats make a bed for 1 or 2 people. Worth the extra cost, I think.”
jrd450, 18 Jun 2017 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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