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Air New Zealand


4.5 of 5 stars
1,759 Reviews
Headquarters: 185 Fanshawe Street, Auckland 01010 New Zealand +64 93573000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1076
    Excellent
  • 438
    Very good
  • 161
    Average
  • 49
    Poor
  • 35
    Terrible
Excellent Air NZ service across the Tasman

Connecting onto this flight after the long haul from LA into Auckland. Boarding on time and on... read more

5 of 5 starsReviewed 6 days ago
Kwan_Nyom
,
Sydney, Australia
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4.5 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,759 Reviews from our TripAdvisor Community

Write a Review

1,759 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
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  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
534 reviews
135 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Connecting onto this flight after the long haul from LA into Auckland. Boarding on time and on board quickly. Good friendly service with a breakfast service as we covered the relatively short hop across the Tasman. Another early arrival into Sydney and a quick deplaning. Another great flight with Air New Zealand.

Trans-Tasman Business Class Auckland - Sydney
Helpful?
Thank Kwan_Nyom
Sydney, Australia
Level Contributor
534 reviews
135 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Easy to board and straight onto the Boeing 777-300 for the long haul across the Pacific. A personal welcome on the in-flight screen at my seat before a glass of fruit juice before take off. A smooth departure from LA and a good dinner service before some semi decent rest on the lay flat business premier seat. A wake up...

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International Business Class Los Angeles - Auckland

Helpful?
Thank Kwan_Nyom
Level Contributor
23 reviews
4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We decided on Premium economy due to flying from NZ to USA via stop off in UK. Great seats.... Really very nice. Very comfy, very roomy, great service, friendly staff.....why didn't we do this earlier😀 it was probably double the cost of economy but half the price of business ...ish...

International Premium Economy Auckland - London
Helpful?
Thank Fruitcakefarm
Glenfield, New Zealand
Level Contributor
10 reviews
4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Will never travel with anyone else. Flight was a little late leaving but still made it back before original ETA.

Trans-Tasman Economy Brisbane - Auckland
Helpful?
Thank Tony C
Seabeck
Level Contributor
245 reviews
104 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Check in at Auckland airport was fast and friendly. The lounge at the airport is nice and spacious with good food and drinks. Boarding was on time and as always fast. Service on board was friendly as always.

Domestic Economy Auckland - Wellington
Helpful?
Thank Wala69
Adelaide, Australia
Level Contributor
48 reviews
23 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our first long haul flight and it was great. Love not having to go via Sydney or LAX, makes it hassle free. Short overlay in Auckland was good too. Economy seats on 777-200 were good, didn't expect them to be that comfortable for a plane. Great inflight entertainment, plenty of new movies and some TV shows. Kept us occupied. I...

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International Economy Adelaide - Vancouver

Helpful?
Thank Rattie0907
Brisbane, Australia
Level Contributor
193 reviews
44 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Always a good flight with Air NZ. We paid extra to have the food and entertainment package and enjoyed this wile flying over the alps. Their entertainment is great along with their safety videos. Very clean planes and fab staff.

Trans-Tasman Economy Brisbane - Queenstown
Helpful?
Thank Lissf1976
New Plymouth, New Zealand
Level Contributor
20 reviews
2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Having flown with plenty of airlines one simple can not fault Air New zealand. The customer service along with the modern touches makes flying with this airline an experience rather than a chore. I simply can not recommend Air New Zealand enough. Thank you

International Economy Singapore - Auckland
Helpful?
Thank HOSPOSNOB
Bangkok, Thailand
Level Contributor
60 reviews
14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The trip was flawless from check-in to arrival. The check-in was smooth as was boarding; the seating was very comfortable; the attendants friendly and helpful; and the on-board service excellent. The aircraft departed and arrived on time.

International Business Class Brisbane - Los Angeles
Helpful?
Thank John P
Victoria, Canada
Level Contributor
6 reviews
3 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent value: By shopping around and being somehat flexible with our dates, we were able to fly Business Class for less than several other carriers charge for Economy. The beds were very comfortable, food and wine were excellent and the service simply outstanding. The massive Koru Lounge in Auckland, which included a wide range of (fairly mediocre) food and beverages,...

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International Business Class Vancouver - Sydney

Helpful?
Thank Jennifer D
See travel tips for airlines
“Plan trip in advance and look at for specials”
 of 5 stars tonycR8341YN, 23 Aug 2016 | Read review
“I like the aisle so you have easy access to bathrooms and to stretch”
 of 5 stars Rattie0907, 23 Aug 2016 | Read review
“This is a great airline to plan an around the world trip with Star Alliance.”
 of 5 stars johnpQ5219DF, 23 Aug 2016 | Read review
“Enjoy the fun with Air New Zealand”
 of 5 stars N5704FJ_, 23 Aug 2016 | Read review
“If you travel business eat in the lounge before you board and go straight to bed.”
 of 5 stars PolycarpNewZealand, 23 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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