We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air New Zealand


10,453 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

10,453 Reviews from our TripAdvisor Community

Write a Review

10,453 reviews from our community

Filter reviews by popular destinations:
All reviews Auckland Los Angeles Sydney Christchurch Wellington London Melbourne Brisbane San Francisco Queenstown Vancouver Rarotonga Singapore Perth Buenos Aires
Traveller rating
Cabin
  • (6,580)
  • (1,744)
  • (1,235)
  • (0)
Route
  • (4,861)
  • (2,262)
  • (1,531)
  • (893)
  • (6)
  • More
Language
  • More
Showing 9,563: English reviews
Brisbane, Australia
Level 4 Contributor
23 reviews
14 helpful votes
Reviewed yesterday
NEW

Scheduled to fly to Christchurch from Brisbane Thursday 28th February and home again at 3.45pm Sunday 10th March. We have just received an email advising us that our flight home has been cancelled - no explanation given. The best they can offer is for us to fly home at 6am on our scheduled departure date which would mean we would...

Date of travel: February 2019
More 
Trans-Tasman Economy Christchurch - Brisbane

Helpful?
Thank Jenbell58
1 review
Reviewed yesterday
NEW
via mobile

Flew many international brands and is super disappointed with this one, staff unfriendly and unhelpful, also having an attitude of pride in answering your questions. We got a connecting flight international but the domestic one is delayed, so we went on and try to ask the person at the gate to see if we could get on an earlier one,...

Date of travel: February 2019
More 
Domestic Economy Christchurch - Auckland

Helpful?
Thank dumbo b
UK
Level 6 Contributor
345 reviews
223 helpful votes
Reviewed yesterday
NEW

We did a huge amount of research prior to our round the world trip. Everything pointed to Air New Zealand being the very best in terms of service and comfort. Just after booking things started Togo wrong. Problems to their new aircraft led to changes which radically affected us. But there is no provision for them to ensure passengers are...

Date of travel: January 2019
More 
International Economy London - Los Angeles

Helpful?
Thank Chrissie77
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

We fles from Singapore to Auckland and vice versa with Air New Zealand , The plane, a Boeing 787, was. Very comfortable, a silent plane with enough space for your legs. We found the overall service on board excellent, good meals, enough drinks and a very friendly staff. ANZ was a very good experience for us.

Date of travel: February 2019
International Economy Amsterdam - Auckland
Helpful?
Thank Maarten345
Level 3 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW

Outstanding service. Spotlessly clean plane. Great food and wine. Premium Economy is an excellent product on Air NZ.

Date of travel: January 2019
South Pacific Premium Economy Papeete - Auckland
Helpful?
Thank HineO2
Newbury, United Kingdom
Level 6 Contributor
118 reviews
37 helpful votes
Reviewed yesterday
NEW

Don’t you just love Air NZ, wherever you fly they have to give you cookies. I save mine up to give to my grandchildren as a treat. I often fly around the country and long haul but it is the domestic flights I like best for the spectacular views, the cookies and the mandatory boiled sweets, which other airlines gives...

Date of travel: February 2019
More 
Domestic Economy Nelson - Christchurch

Helpful?
Thank suehN480BS
Level 3 Contributor
15 reviews
8 helpful votes
Reviewed yesterday
NEW

I travel to the US once every year or so and I always go Air New Zealand. The service is great, the plane is comfortable and the last time I travelled I finally got an upgrade with their 'One Up' offer! Premium economy is such a step up from economy-wider seats that recline to a position you can actually sleep...

Date of travel: May 2018
More 
International Premium Economy Cairns - Los Angeles

Helpful?
Thank Helen W
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

Its with sadness I have to write this disappointing review as usually I would recommend flying with this Airline as I have done so many times before but unfortunately on my recent return flights the service was slack and unfriendly along with the fact that I was unable to chose the main hot meal of my choice as they had...

Date of travel: January 2019
More 
Trans-Tasman Economy Brisbane - Christchurch

Helpful?
Thank TashaP132
Pitlochry, United Kingdom
Level 5 Contributor
58 reviews
19 helpful votes
Reviewed yesterday
NEW

Have seen few programmes recently regarding terrifying flights, made me little nervous. Have to say the crew on Air NZ were most helpfull, they could see I was little nervous. Made me fresh tea, and cookie, which helped. Had blanket, pillow snuggled up in my large chair with legs up. Watched 3 films, read a lot and simply enjoyed myself....

Date of travel: February 2019
More 
Trans-Tasman Business Class Queenstown - Perth

Helpful?
Thank foxylady49
Level 2 Contributor
4 reviews
Reviewed yesterday
NEW

What I really like about AIr New Zealand is the fast and efficient check-in, the comfortable, modern aircraft, the very friendkly and helpful cabin crew and the choice of food and beverages. Did I mention the competitive airfares? I can thoroughly recommend this airline.

Date of travel: January 2019
Trans-Tasman Premium Economy Sydney - Auckland
Helpful?
Thank Murray W
See travel tips for airlines
“Don’t bother with Air NZ - they are not reliable.”
Jenbell58, 21 Feb 2019 | Read review
“Use another airline”
Chrissie77, 21 Feb 2019 | Read review
“Always try the 'One Up' as you never know!”
rilla01, 21 Feb 2019 | Read review
“get there early and enjoy thier lounge”
foxylady49, 21 Feb 2019 | Read review
“Use the electronic check-in kiosks - faster than lining up.”
441murrayw, 21 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

1,315 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1315)
Viewed
Cabin (87)
Viewed
Food and Drink (178)
Viewed
Onboard Feature (57)
Viewed
View from Window (156)
Viewed
Our fleet (32)
Viewed
Seat (108)
Viewed
Airport (136)
Viewed
Airline Lounge (33)
Viewed
Other (528)