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Air New Zealand


7,220 Reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,220 Reviews from our TripAdvisor Community

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7,220 reviews from our community

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Showing 6,578: English reviews
Hamilton, New Zealand
Level 1 Contributor
5 reviews
Reviewed yesterday
NEW

Good flight friendly staff communicative at all times thoroughly enjoyed the quick flight. The luggage was off the plane very quickly and waiting as we disembarked.

Domestic Economy Christchurch - Hamilton
Helpful?
Thank allyshaw1954
Level 3 Contributor
12 reviews
Reviewed yesterday
NEW

Very friendly and professional crew. My daughter was very pleased to get the opportunity to give away lollies to the passengers as we approach near our destination. I would definitely fly again with Air NZ

Domestic Economy Auckland - Dunedin
Helpful?
Thank Emmil P
Melbourne, Australia
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Top notch air line. Plenty of room in the seats. Food excellent. Actually too much. Staff were impeccable. Did always fly Qantas but no more. Air New Zealand knock Qantas out of the park. Well done.....

International Premium Economy San Francisco - Melbourne
Helpful?
Thank brendaspyke1
Timaru, New Zealand
Level 5 Contributor
82 reviews
30 helpful votes
Reviewed yesterday
NEW
via mobile

We recently flew Air New Zealand to Melbourne for a concert. We always take the early flight to get there a bit sooner and take a reasonably early flight home to get home in good time.we only ever do checked bag and seat as that's all we need. Our free on flight entertainment was working, tea and coffee just your...

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Trans-Tasman Economy Christchurch - Melbourne

Helpful?
Thank Pauline Y
Level 3 Contributor
21 reviews
1 helpful vote
Reviewed yesterday
NEW

For a 14 hr. flight wasn't bad. Excellent service but food was not that appealing. Wine was serve with meals at no cost.

International Economy Los Angeles - Auckland
Helpful?
Thank Roy P
Simi Valley, California
Level 6 Contributor
372 reviews
191 helpful votes
Reviewed yesterday
NEW

My husband & flew Air New Zealand from Queenstown to Auckland. Flight was ontime....great service....nice little morning breakfast.

Domestic Economy Queenstown - Auckland
Helpful?
1 Thank JstLv2Crz
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Received an upgrade due to the number of flights I have had with Air NZ. Service was excellent and seat comfortable. A large selection of films, TV shows and music to occupy the hours. Food was also excellent.

Trans-Tasman Premium Economy Auckland - Perth
Helpful?
Thank Q8296LMpault
Madison, Wisconsin
Level 4 Contributor
31 reviews
9 helpful votes
Reviewed yesterday
NEW

Air New Zealand knows how to make folks comfortable over the course of many hours in the air. I found their seats to be relatively comfortable--compared to the other airline I employed in this trip from New Zealand to the US--and their amenities to be excellent. The airline's entertainment system on international flights is wide ranging and would suit almost...

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International Economy Auckland - Honolulu

Helpful?
Thank Sharon D
Level 3 Contributor
22 reviews
4 helpful votes
Reviewed yesterday
NEW

I couldn't have imagined that a nearly 13 hour flight could pass so quickly. I realize that the business class seats were not inexpensive, but they are so very worth it if you can swing it. The lay-flat seats are so spacious - either as a seat or as a bed. With everything you could want, from your entertainment system,...

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International Business Class San Francisco - Auckland

Helpful?
Thank Aaron B
1 review
Reviewed yesterday
NEW

We just had the worst, most disappointing AIRNZ service. Unfortunately, this will totally affect how I used to view one of the best airlines in the world. We searched via skyscanner and then were directed to book our flight on AIRNZ website. We booked- I even looked at their travel insurance and rental car options. We booked, but then we...

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Trans-Tasman Economy Auckland - Coolangatta

Helpful?
Thank Megan N
See travel tips for airlines
“If you are on a short one hour flight have a cuppa before you board or after you arrive We can all go without for the short time period”
allyshaw1954, 25 Apr 2018 | Read review
“Travel light and allow plenty of time”
, 25 Apr 2018 | Read review
“I was repeatedly offered a flight that arrived at midnight with an 4 hour layover (we have a 3 year old- that is possibly a version of hell)”
58megann, 25 Apr 2018 | Read review
“Pay the extra to purchase your desired seat... its worth it.”
traceyg279, 23 Apr 2018 | Read review
“If you have long legs don't consider Economy, go premium Economy, or Business if affordable. Check who has free movies on long haul trips.”
, 23 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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