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Air India


4,842 reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India 011 91 1800 180 1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,842 Reviews from our TripAdvisor Community

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4,842 reviews from our community

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Showing 4,109: English reviews
colorado
Level 5 Contributor
31 reviews
15 helpful votes
Reviewed yesterday
NEW

Staff seemed tired and peevish, even when boarding. They were impatient with passengers and after a cursory meal service we didn't see them again for about 7 hours. No smiles, no 'can I help you with that'. I've flown Air India several times and it's hit or miss. Either the whole staff is cranky and seems overworked or they are...

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International Economy Mumbai - London

Helpful?
Thank bailey1560
Phoenix, Arizona
Level 3 Contributor
11 reviews
7 helpful votes
Reviewed yesterday
NEW

I specifically chose Air india's Boeing 787 service from the USA (via London) as these aircraft are much newer than the 777s and have a better Business Class hard-product (seats). Air India tends to be 20-30% cheaper than the competition price wise which is an incentive. I found the food on-board very good (if you like Indian food) and the...

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International Business Class Newark - New Delhi

Helpful?
Thank PacJet
Pune, India
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

Good service, courteous staff, comfortable flight. Its been a nice experience to travel with Air India.

Domestic Economy Udaipur - Mumbai
Helpful?
Thank TravelStories49
London, United Kingdom
Level 4 Contributor
25 reviews
16 helpful votes
Reviewed yesterday
NEW

Happy with the flights but,the service and the staff were not helpful at all. the cabin staff should be given training on allergy. and how to deal with clients . my daughter has very =bad nut allergy and when we told them i they say they are not aware of this at all. My daughter food was order without nuts...

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International Economy London - New Delhi

Helpful?
Thank Sunjay M
Brighton, United Kingdom
Level 5 Contributor
68 reviews
39 helpful votes
Reviewed yesterday
NEW

Air India, lost my check in bag not once but on both legs of my trip. unless you are traveling with only hand luggage, DO NOT TRAVEL WITH AIR INDIA. Their staff were rude and unhelpful, there is no-one you can talk to to complain either-only an email service. I hiked everest for my 30th birthday and had to wear...

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International Economy London - Kathmandu

Helpful?
Thank Scar12345678
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW

I fly from Delhi to Shanghai around of 6 hrs with B 787 dreamliner airplane .good service except the food which was to spices.Take care on check-in baggages are not allowed baterries,electronics, lighter.

North Asia Economy New Delhi - Shanghai
Helpful?
Thank Lucian C
Bengaluru, India
Level 6 Contributor
105 reviews
19 helpful votes
Reviewed 2 days ago
NEW

The flight travel was good, The worst things they landed corner of the airport. The air India shuttle bus took more than 25 mins to reach the airport baggage area. They show us the full round of the airport. Why like that? this is necessary to come this way (towards international airport crossed then reached domestic airport). Fuel waste, Time...

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Domestic Economy Coimbatore - Chennai (Madras)

Helpful?
Thank Yasotharan M
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 2 days ago
NEW

It was short ride from New Delhi to Kathmandu. Unlike US airlines they served food even the flight was less than an hour. Flight attendants were courteous and respectful! I often find overseas carriers have better services than US airlines.

Asia Economy New Delhi - Kathmandu
Helpful?
Thank Jerry H
New Delhi, India
Level 3 Contributor
10 reviews
7 helpful votes
Reviewed 2 days ago
NEW

I love flying Air India not because it is the National Carrier but because of the facilities AI provides which the private airliners do not provide. The baggage allowance is much higher, the food is decent (not great though) and the leg room in Y class is much more than the others. This flight that I took was on the...

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Domestic Economy Guwahati - New Delhi

Helpful?
Thank Araktim_Saikia
Level 4 Contributor
25 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

Flew to and from Delhi on Air India. The flight was pleasant and the food better than most airlines, but the supervision was somewhat casual. Going out no one checked seatbelts and coming back passengers were using mobile phones during take off and landing and were not challenged. Hand luggage rules were also breached as to size and number. This...

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International Economy London - New Delhi

Helpful?
Thank Keith N
See travel tips for airlines
“Lighter are not allowed in airport even there are smoking places”
315lucianc, 22 Sep 2018 | Read review
“Book tickets through the AI website. You can select the seats at the time of booking”
Araktim_Saikia, 21 Sep 2018 | Read review
“I'd advise you to walk”
456darrenb, 20 Sep 2018 | Read review
“Take a frequent flyer number, which helps in extra baggage allowance”
RAJENDRA884, 20 Sep 2018 | Read review
“The baggage allowance is 25 kg which is a big advantage for those who travel heavy”
81anupamm, 20 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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