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Air France


12,331 Reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,331 Reviews from our TripAdvisor Community

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12,331 reviews from our community

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Showing 3,882: English reviews
London, United Kingdom
Level 6 Contributor
417 reviews
1,563 helpful votes
Reviewed yesterday
NEW

I have this year been flying globale for 45 years and this week has been the worst Week in my flying experience. I flew with KLM Air France from Amsterdam to Caïro via Paris. The first KLM flight was delayed by over 45 minutes due to two passengers deciding not to fly and their luggage had to be off loaded,...

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International Premium Economy Paris - Cairo

Helpful?
Thank VangeInternational
Wangaratta, Australia
Level 6 Contributor
181 reviews
74 helpful votes
Reviewed yesterday
NEW

A short trip from Amsterdam to Marseille in an Airbus A319, supposedly in business class. But there was no business class! Typical economy class food, service and seating. Hope we can get a refund!

Europe Business Class Amsterdam - Marseille
Helpful?
Thank RickandTatiana
London
Level 3 Contributor
19 reviews
16 helpful votes
Reviewed yesterday
NEW

Absolutely outstanding. Their La Premiere service oozes class unmatched by any other airline - some throw all the gimmicks money can buy at their first class products but you can't buy the class and sophistication that La Premiere offers. The personal attention before the flight and at the airport is second to none, including chauffeur driven car pick-ups from the...

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International First Class London - Beijing

Helpful?
Thank Int_traveller100
Level 6 Contributor
147 reviews
35 helpful votes
Reviewed yesterday
NEW
via mobile

Compared to KLM AF are lagging .. The on plane tech is lacking.. And the food is "meh".. The staff are very personable though so this makes it bearable

Europe Economy Paris - Birmingham
Helpful?
Thank ProudMrs
London, United Kingdom
Level 5 Contributor
56 reviews
31 helpful votes
Reviewed 2 days ago
NEW
via mobile

Never been a fan of Air France, with old wife bodied jets with in-flight entertainment from early 2000s and the food and service of a truck stop just outside Boulogne- but unfortunately late booking requirements meant I couldn't use my normal route on KLM via Amsterdam and there were no upgrades available. That also meant I had to use what...

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International Economy Paris - Toronto

Helpful?
Thank PapaMike1973
Proctor, Minnesota
Level 4 Contributor
27 reviews
9 helpful votes
Reviewed 2 days ago
NEW

Making reservations was the easy part, getting info out of Air France after that is virtually impossible. Going was okay, but we could not get any solid info about our flights until 30 hrs. before boarding. Coming back, we got boarding passes as far as Paris. In Paris we could not print out boarding passes & got a message "see...

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International Economy Victoria Falls - San Francisco

Helpful?
1 Thank Diana H
Tallinn, Estonia
Level 5 Contributor
39 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Air France is good airline, but not excellent for long-haul flight. Food in economy class was good. We got to chose between steak or chicken. Jamaican style chicken was very good and well seasoned. Our plane from Paris to Toronto delayed two hours and boarding was very slow and took lot of time. Stewardesses were nice and In-flight entertainment was...

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International Economy Paris - Toronto

Helpful?
Thank KarlPikner
Malia, Greece
Level 6 Contributor
106 reviews
28 helpful votes
Reviewed 3 days ago
NEW

I have flown a few times with Air France to China and they have always been on time. Staff are friendly and helpful, the food is good (by aeroplane standards) and the in-flight entertainment is also fine! Comfortable seats and we are always given nice complimentary items to use. I love their 'safety instructions' video which is a nice change...

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International Economy Athens - Hong Kong

Helpful?
Thank krezie23
Level 3 Contributor
19 reviews
4 helpful votes
Reviewed 3 days ago
NEW

I learned that I have been spoiled terrible by Delta and Air New Zealand. Seats were supposed to be lie flat, but I am taller than the seat. No flight attendants taking care of you. Food was marginal. I was thirsty most of the time and just wanted some water. On the plus side, they sounded wonderful when they spoke....

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International First Class Atlanta - Paris

Helpful?
2 Thank Lynn P
The Villages, Florida
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 3 days ago
NEW

The seats in Premium Economy look far more comfortable than they are. They are not well padded and there is very limited incline. The cabin crew was indifferent, and while I do not fly for the meal, the food was inedible. For the return flight we bought bread, cheese and pate to take on the plane and were glad we...

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International Premium Economy Atlanta - Paris

Helpful?
1 Thank robertamE4223LE
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See travel tips for airlines
“Don’t do it!”
VangeInternational, 25 Sep 2017 | Read review
“The 777 aircraft have a much better hard product than the A380 at the moment”
Int_traveller100, 25 Sep 2017 | Read review
“Chose the aisle seat definitely.”
KarlPikner, 24 Sep 2017 | Read review
“Lower your expectations.”
lynnp325, 23 Sep 2017 | Read review
“Choose your carrier carefully for premium economy; they are not all created equal.”
robertamE4223LE, 23 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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