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Air China


3,502 reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China 011 86 95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,502 Reviews from our TripAdvisor Community

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3,502 reviews from our community

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Showing 1,767: English reviews
Melbourne, Australia
Level 5 Contributor
87 reviews
34 helpful votes
Reviewed yesterday
NEW
via mobile

The business class facilities are very good. The seat/ bed is very comfortable and a good length when laid to bed format. We were bit disappointed with the food selection and they originally told us they only had 2 western breakfasts but the hostess did manage to arrange some more for us.

International Business Class Shanghai - Melbourne
Helpful?
Thank borborbet
Santa Barbara, California
Level 6 Contributor
422 reviews
123 helpful votes
Reviewed yesterday
NEW

I've flown them a couple time. I've never had any real issues. The entertainment is fine, obviously heavier on Asian programs but they had enough in English to keep me occupied. The food is hit or miss. I've had some really delicious stirfry-type meals and also some really horrendous meals. If you're a picky eater, you may want to bring...

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International Economy Los Angeles - Singapore

Helpful?
Thank uclatraveler9
1 review
Reviewed 2 days ago
NEW
via mobile

Just an horrible experience. The company didn't allow me to board on my back flight home without an explanation. They went on about a imaginery recidency card although I'm on a bridging visa waiting only to receive a permanent recidency in Australia. On the way from Sydney the service smelt fishy and we agreed never to use the airline again....

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International Economy Moscow - Sydney

Helpful?
Thank Kristoffer K
Level 3 Contributor
12 reviews
Reviewed 2 days ago
NEW
via mobile

While Beijing experienced weather, Air China was not up for the disruptions. Our flight from Ulaanbaatar was 3 hours late. Our Vancouver connection was delayed two hours but with a two hour layover we missed . Air China worked on every domestic problem and had us wait four hours saying they were resolving a flight for us. At 10 pm...

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International Economy Beijing - Portland

Helpful?
Thank Debbie B
Stockholm, Sweden
Level 6 Contributor
110 reviews
53 helpful votes
Reviewed 2 days ago
NEW

we were really really disapointed by this flight... the cabine was average for a first class... but the rest was a catastrophy... the lounge in beijing is really crappy, old, dirty, poor choice of beverages, with a majority of the employees who can not even speak English. the personal onboard was friendly, but had really bad routines, they would need...

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International First Class Beijing - London

Helpful?
1 Thank richard_D07
Hong Kong, China
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

We used Airchina phoenix club to redeem cathay pacific flights from Hong Kong to Europe (Zurich outbound and Paris inbound), first class as that was supposed to be our honeymoon. We are unable to make it to the booked dates due to unforeseen circumstances. It turns out Air china redemption flights dont allow for route changes or even our voluntary...

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International First Class Hong Kong - Zurich

Helpful?
Thank Natalie_natly
Lakeland, Florida
Level 6 Contributor
230 reviews
109 helpful votes
Reviewed 3 days ago
NEW
via mobile

Flight was 2 hrs late but that was due to weather. Service was fair, legroom on the tight side. There was a women who put her 2 yr old across the isle instead of having the older child there, fought attendants shouldn't have allowed that. Ir upset the entire section of the plane.

Domestic Economy Chengdu - Lhasa
Helpful?
Thank 123susan456
2 reviews
Reviewed 3 days ago
NEW
via mobile

A four hour delay is just the way to start a weekend in Hongkong, right? We got almost no information, but the little we got was more like lies. They kept us on a plane for about two hours and promised it would take off soon, but an hour after that we were told to go back to the terminal...

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Asia Economy Beijing - Hong Kong

Helpful?
Thank Christoffer J
Cincinnati
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 4 days ago
NEW

ZERO customer support. They absolutely NEVER answer their UIS phone number. I have frequently taken Air China business class between Singapore and Beijing, and the in flight experience is quite good (and I have done domestic flights inside of China and had reasonable experiences). However, given that they NEVER answer the phone, i would never willingly take an Air China...

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North Asia Business Class Singapore - Beijing

Helpful?
1 Thank WrldTrvlrCincinnati
1 review
Reviewed 4 days ago
NEW
via mobile

Terrible customer service. I am due to fly to brisbane in December this year and have been informed that the flight will now land in Sydney. Air China have refused to pay for additional transport or for me to use another airline. My tickets have been booked since January and now any other airline is charging double what we paid...

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International Economy London - Brisbane

Helpful?
Thank chloe m
See travel tips for airlines
“avoid this company”
richard_D07, 16 Jul 2018 | Read review
“DON'T book Air China if you ever want pre-trip customer service -- you won't get any.”
WrldTrvlrCincinnati, 14 Jul 2018 | Read review
“Do not go near this airline - EVER”
trippers087, 11 Jul 2018 | Read review
“Avoid Air China at all costs”
RTP27519, 9 Jul 2018 | Read review
“just don't book this airline”
bb19872017, 9 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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