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Air Canada

3.5 of 5 bubbles
4,496 Reviews
Headquarters: 7373 Boulevard de la Cote-Vertu Ouest, Montreal, Quebec H4S 1Z3 Canada +1-888-247-2262 Website
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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4,496 Reviews from our TripAdvisor Community

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4,496 reviews from our community

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Showing 3,609: English reviews
Chicago, Illinois
Level Contributor
15 reviews
10 helpful votes
1 of 5 bubbles Reviewed yesterday NEW via mobile

From the check in process problems to the actual check in at the airport, this was the worst airline compared to Qatar, Swiss and Qantas to name a few. The airline will not even let you purchase an upgrade unless you buy from their site, also if they pick you for a security check at the boarding gate they make...

International Economy Dubai - Toronto

Thank travelguru3000
Toronto, Canada
Level Contributor
56 reviews
7 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

I enjoyed flying Air Canada, I usually upgrade my seat if I fly Rouge just to get more of a comfortable experience. Most of the time there are seat sales so I get a great deal. the staff are attentive and provide a great service.

USA Premium Economy Toronto - Los Angeles
Thank jujo50
Level Contributor
14 reviews
4 of 5 bubbles Reviewed 2 days ago NEW

If you don't have priority check-in, be prepared to enter a mess of unorganized long queues with no instructions or help to distinguish between check-in assistance and bag drop. Otherwise, the actual counter check-in process is smooth and fast. The seating of Prem Econ is definitely much better with much more leg room available and reclined space. There is zero...

International Premium Economy Toronto - Hong Kong

Thank coreslogic
Toronto, Canada
Level Contributor
9 reviews
4 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

Booked our flight 5 mths in advance, Air Cda seated myself & spouse 6 rows apart. Under 24 hrs b/f flight, spent 2 hrs trying to change seats and check-in on-line to no avail. Website useless, called resv. no luck, and within 1/2 hr all available seats were taken & was directed to see attendant at airport. On-line check-in or...

Caribbean Economy Toronto - Montego Bay

Thank 2Cruiser2008
Annecy, France
Level Contributor
127 reviews
75 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW via mobile

We had a horrible experience with AirCanada. On our departure, when we arrived to check in our bags, they told us it was first day that the EVA electronic visa thing for Canada was obligatory. My boyfriend is American so it didn't effect him, but for me, a french citizen, it was required. Note, they never said anything in any...

International Economy Lyon - Las Vegas

Thank cecileflora
Edmonton, Canada
Level Contributor
48 reviews
5 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW via mobile

Food is awful but what do you expect? Slightly cramped, its economy (so what do you expect?)but every single time this one flight crew walked by her butt would hit me, every single time(....every single time...) One thing that I found frustrating is the lack of attention with having to help customers with overhead bins. I don't know how many...

International Economy Edmonton - Tokyo

Thank Kanaena
Chaska, Minnesota
Level Contributor
18 reviews
4 of 5 bubbles Reviewed 3 days ago NEW

I can't see why anyone would need to pay extra for business class when Air Canada has such large seats and much more leg room than you'd find on most airlines. We were pleasantly surprised, after having traveled to Italy via United and Lufthansa.

International Economy Rome - Toronto
Thank Young_Red_Sox_Fan
Mississauga, Canada
2 reviews
1 of 5 bubbles Reviewed 3 days ago NEW

I really have bad motion sickness and airplanes are absolute worst for me. I usually pack some motion sickness tablets but I ran out and the airport wasn't selling any. So I politely asked one of the male attendants for a motion sickness pill before we take off, and he only responded with; "you don't need it" and had the...

USA Economy Toronto - Los Angeles

Thank Kara92
Level Contributor
46 reviews
20 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW

Boring run of the mill airline. Nothing exciting, nothing special. Over privced. Not particularly friendly staff. Blah !

Domestic Economy Vancouver - Calgary
1 Thank Casper V
Orlando, Florida
1 review
1 helpful vote
1 of 5 bubbles Reviewed 4 days ago NEW

This airline nickels and dimes people, they treat people HORRIBLY! Was trying to get home to my mom early as she is having a heard time over the holidays as my step father just passed away, I had a round trip ticket but to change my ticket to an earlier date would have cost me $400 because of their fees,...

USA Economy Toronto - Chicago

1 Thank tahneejanemusic
See travel tips for airlines
“Bring your own food and entertainment.”
 of 5 bubbles 2Cruiser2008, 3 Dec 2016 | Read review
“Don't pay extra. You'll have enough leg room. Food slightly worse, rest of the experience better than we expected.”
 of 5 bubbles Young_Red_Sox_Fan, 2 Dec 2016 | Read review
“Bring your own motion sickness pill and food.”
 of 5 bubbles Kara92, 2 Dec 2016 | Read review
“Don't fly with Air Canada”
 of 5 bubbles megpie135, 29 Nov 2016 | Read review
“Take your own food with you.”
 of 5 bubbles MJaan, 29 Nov 2016 | Read review
Show next 5 travel tips 5 of 10
About Air Canada
Air Canada (AC) is the largest airline based in Canada and the country's national flag carrier. With hubs at Calgary International Airport (YYC), Montréal–Pierre Elliott Trudeau International Airport (YUL), Toronto Pearson International Airport (YYZ) and Vancouver International Airport (YVR), the airline flies to 21 domestic destinations and 81 international cities in North America, South America, Europe, Asia and Oceania. Including regional partners, Air Canada flies more than 180 destinations in 46 countries and five continents. On most flights, the airline offers Economy and Business Class service. Some long-haul international routes also include Premium Economy Class service.

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