We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air Canada


7,007 Reviews
Headquarters: 7373 Boulevard de la Cote-Vertu Ouest, Montreal, Quebec H4S 1Z3 Canada +1-888-247-2262 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

7,007 Reviews from our TripAdvisor Community

Write a Review

7,007 reviews from our community

Filter reviews by popular destinations:
All reviews Toronto Vancouver London Montreal Calgary Ottawa Paris Los Angeles Frankfurt Sydney Halifax Edmonton San Francisco Sao Paulo
Traveller rating
Cabin
  • (4,356)
  • (533)
  • (770)
  • (0)
Route
  • (2,825)
  • (1,269)
  • (667)
  • (643)
  • (169)
  • More
Language
  • More
Showing 5,671: English reviews
Norwich
Level 3 Contributor
11 reviews
7 helpful votes
Reviewed yesterday
NEW

Boarding was chaos. They never got past calling zone 2, then it was a free-for-all. Apart from that though, cabin crew were good. A decent amount of food and drink were available. The delay meant they decided to hold our connecting flight to Saskatoon for about six passengers. We made it; luggage delivered to home the next day. The surprise...

More 
International Economy London - Calgary

Helpful?
1 Thank David C
2 reviews
Reviewed yesterday
NEW
via mobile

Got bumped off my flight, but all the agents I dealt with were kind and helpful. Found a resolution that worked out pretty well with minimal inconvenience. Much appreciated.

Domestic Economy Victoria - Calgary
Helpful?
Thank Rayna G
Miramichi, New Brunswick, Canada
Level 5 Contributor
77 reviews
12 helpful votes
Reviewed yesterday
NEW

This was the first time I used Air Canada in several years and found this trip to run the way is should. Our flights to and from Europe (arrived Rome, departed London) to be on time and comfortable. I had no problems with connections and there were no delays. We were a party of four on departure and five on...

More 
International Economy Halifax - Rome

Helpful?
Thank Clifford W
Level 3 Contributor
9 reviews
4 helpful votes
Reviewed yesterday
NEW

Its time for another airline to step up and become Canada"s airline. The flight was delayed, like always, the boarding was crazy and the plane wasnt so clean. I know that the strike has messed alot of flights in and out of YYZ but this has become a norm with Air Canada. I am done giving this company my money,...

More 
Canada Economy Los Angeles - Toronto

Helpful?
Thank Bren A
Los Angeles, California
Level 5 Contributor
77 reviews
57 helpful votes
Reviewed 2 days ago
NEW

If you want to get to your destination, think about taking another airline, even if this one is cheaper and has better flight times. I don't even know where to begin. I was in a regular economy seat. I had bought my ticket 6 months in advance. The other reviews are spot on about the confusion of check-in. The flight...

More 
USA Economy Montreal - Los Angeles

Helpful?
2 Thank Kelly A
Level 3 Contributor
21 reviews
9 helpful votes
Reviewed 2 days ago
NEW
via mobile

Horrible flight tide seat, unfriendly staff and late!!! Was a try after 2 years to fly with air Canada but for sure the last time!!! Using quite a variety of companies over the last years but that is one of the worced experience!!! Good luck but with out us that's for sure!!!!

Canada Economy Miami - Toronto
Helpful?
1 Thank Sasa P
Peterborough, United Kingdom
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

Just been on a flight from Heathrow to Toronto - I would say a tiny bit below average. I have flown many a times with companies such Quantas and BA and I would say air Canada has been the worst. First of all some members of staff wasn't very pleasant however the others were so was a bit of a...

More 
International Economy London - Toronto

Helpful?
Thank carly433344
sunderland
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed 3 days ago
NEW
via mobile

Case got covered in yoghurt in overhead locker Which was left by a previous passenger Contacted 3 members of staff. Ended up in the toilet cleaning it myself. Poor meal. Poor attention by staff. No cabin check prior to landing. Ie seats upright. Seatbelts on etc. Sent in a complaint, got offered money off our next flights. No thanks.

International Economy London - Toronto
Helpful?
1 Thank blue_gun
Athens, Greece
Level 6 Contributor
133 reviews
77 helpful votes
Reviewed 3 days ago
NEW

We wanted to take the flight from Quebec to Vancouver, via Montreal. Quebec - Montreal flight was delayed twice (weather conditions they said), cancelled and then we were allocated to another one leaving two hours later. Subsequently the other leg was rescheduled. The new flight was cancelled and then, after waiting 2 hours on the queue, we were told that...

More 
Domestic Economy Quebec - Montreal

Helpful?
2 Thank andresit0
Athens, Greece
Level 6 Contributor
133 reviews
77 helpful votes
Reviewed 3 days ago
NEW

Took flight from FCO to YYZ with a business class fare. The services was very good and the seat excellent. Fish served was very poor for a business class fare. When I landed to YYZ, my baggage and that of my brother (2 in total) were missing. Declared to Air Canada baggage services, after waiting for approximately 2 hours. Even...

More 
International Business Class Rome - Toronto

Helpful?
2 Thank andresit0
No reviews match your filter preferences. Remove a filter or to read reviews.
See travel tips for airlines
“Dont do it”
50brena, 19 Aug 2017 | Read review
“There is nothing you could do to have a good flight with Air Canada.”
435kellya, 18 Aug 2017 | Read review
“find another airline to take you to your destination”
andresit0, 17 Aug 2017 | Read review
“tip to have a best flight with the airline? Find another one.”
andresit0, 17 Aug 2017 | Read review
“arrive early and be friendly”
ginob349, 16 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Canada
Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. The airline started as Trans-Canada Air Lines (TCA) on 1 September 1937 and today is one of the 20 largest airlines of the world. It is also one of the founding members of the Star Alliance. Its major hubs include Calgary International (YYC), Montréal-Pierre Elliott Trudeau (YUL), Toronto Pearson (YYZ), and Vancouver International (YVR). A modern Airbus and Boeing fleet provides Business Class, Premium Economy on long-haul international, and Economy Class service.

740 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (740)
Viewed
Airline Lounge (39)
Viewed
Food and Drink (10)
Viewed
Food and Drink (125)
Viewed
Airport (83)
Viewed
Cabin (70)
Viewed
Airport (1)
Viewed
View from window (3)
Viewed
View from Window (89)
Viewed
Seat (8)
Viewed
Onboard Feature (27)
Viewed
Seat (69)
Viewed
Our fleet (6)
Viewed
Cabin (1)
Viewed
Onboard features (3)
Viewed
Airline Lounge (1)
Viewed
Other (205)