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Air Canada


3.5 of 5 bubbles
4,803 Reviews
Headquarters: 7373 Boulevard de la Cote-Vertu Ouest, Montreal, Quebec H4S 1Z3 Canada +1-888-247-2262 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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4,803 Reviews from our TripAdvisor Community

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4,803 reviews from our community

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Showing 3,856: English reviews
Sharon, Canada
Level Contributor
26 reviews
2 helpful votes
4 of 5 bubbles Reviewed yesterday NEW via mobile

I have in the past criticized Air Canada for poor service but on flight AC511 today I have to say thanks to the Gate and Flight Crew. Well organized, extremely polite and courteous and overall a perfect flight. Credit where credit is due!

USA Business Class Toronto - Chicago
Helpful?
Thank sf999
St. Catharines, Canada
Level Contributor
45 reviews
13 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

I booked this flight 6 months ahead and blocked 3 seats for my family. I couldn't check in online (the site was not working) and by the time I got to the airport they had switched our seats. I was told that "I should have paid" if I wanted to keep my seat assignments. At no time was I asked...

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International Economy Toronto - London

Helpful?
1 Thank OntheWayUK
KLEEFELD
Level Contributor
53 reviews
11 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

Air Canada has not improved in years and has fell far below industry standards. No longer a pretzel, just beverage.

Domestic Economy Winnipeg - Quebec
Helpful?
1 Thank RENER15
Thunder Bay, Canada
Level Contributor
206 reviews
67 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

Finished my meeting early, cancelled my Porter flight and caught the train in Union Station to go to Pearson Airport. The Air Canada flight was on time and the staff were helpful

Domestic Economy Toronto - Thunder Bay
Helpful?
Thank gordon m
Dominican Republic
2 reviews
1 helpful vote
1 of 5 bubbles Reviewed 2 days ago NEW

So far the worst experience my family and i overhead with an airline. The worst treatment we have received. The worst costumer service ever and the worst rude staff that exist, this airline have it.

Domestic Economy Toronto - Vancouver
Helpful?
1 Thank Beatriz c
Derby, United Kingdom
Level Contributor
92 reviews
81 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

As a recent convert to Air Canada moving away from British Airways I can Honestly say that the service, seating and friendly crew put BA right down the table of Airlines for me. I am fortunate to fly business class and therefore expect a level of service which Air Canada do not fail on. The seating layout on both the...

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International Business Class London - Montreal

Helpful?
Thank Chris S
Thunder Bay, Canada
Level Contributor
221 reviews
54 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW

My flight was cancelled for mechanical reasons - always a good reason not to get on board. Because I had no chance of making my connecting flight I had to rebook for the next day. Things happen when you fly. Oh well.

USA Economy Thunder Bay - Austin
Helpful?
Thank SeanOden
North Bay, Ontario
Level Contributor
18 reviews
14 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW

Let me start by saying that I have flown with this airline many times over the last several years, and for the most part, the flights and experiences have been ok. What people need to understand however, that there are numerous factors involved with air travel that the airline themselves have no control over whatsoever. Whether it be security at...

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Domestic Economy Regina - Toronto

Helpful?
2 Thank dabayguy
Los Angeles, California
1 review
2 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW

it was terrible in everything. dirty bathrooms that smell, miserable food, unfriendly staff, uncomfortable narrow seats, plus a delayed flight. what else i could say,oh and a damaged baggage. it's really disappointed miserable airlines. never think to fly with it ever again.

International Economy Los Angeles - Amman
Helpful?
2 Thank harthsport
Miami, Florida
1 review
4 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW

super rude ,be aware and do not fly with those scammer especially if you have kids Canadian people should ask urgently to remove this beautiful logo off this plane

Canada Economy West Palm Beach - Montreal
Helpful?
4 Thank elieramiawadih
See travel tips for airlines
“No real advise, its just dated and old and disappointing”
 of 5 bubbles RENER15, 14 Jan 2017 | Read review
“If they can buy in another better airline. This is the worst of all and more if you travel with kids”
 of 5 bubbles 444beatrizc, 14 Jan 2017 | Read review
“Line up early just to get on the plane?”
 of 5 bubbles 533nigela, 12 Jan 2017 | Read review
“Book your travel with a different carrier.”
 of 5 bubbles Namasteguey, 11 Jan 2017 | Read review
“try not to use this airline”
 of 5 bubbles peterdD3670GM, 11 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Canada
Air Canada (AC) is the largest airline based in Canada and the country's national flag carrier. With hubs at Calgary International Airport (YYC), Montréal–Pierre Elliott Trudeau International Airport (YUL), Toronto Pearson International Airport (YYZ) and Vancouver International Airport (YVR), the airline flies to 21 domestic destinations and 81 international cities in North America, South America, Europe, Asia and Oceania. Including regional partners, Air Canada flies more than 180 destinations in 46 countries and five continents. On most flights, the airline offers Economy and Business Class service. Some long-haul international routes also include Premium Economy Class service.

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