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Air Canada


3 of 5 stars
942 Reviews
Headquarters: 7373 Boulevard de la Cote-Vertu Ouest, Montreal, Quebec H4S 1Z3 Canada +1-888-247-2262 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 203
    Excellent
  • 264
    Very good
  • 184
    Average
  • 126
    Poor
  • 165
    Terrible
Late, and poor gate service

I've flown trans-Atlantic on Air Canada twice (8 legs total) with Toronto as the connecting city... read more

3 of 5 starsReviewed 4 days ago
kibo47
,
Seattle, Washington
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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942 Reviews from our TripAdvisor Community

Write a Review

942 reviews from our community

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English first
Toronto, Canada
Level Contributor
1,314 reviews
834 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Long flights in economy class are more often than not a painful exercise. However, we recently had a great flight on Air Canada from London Heathrow to Toronto. What made it truly a pleasurable flight was that it was on one of the new Boeing 787 planes. The plane has comfortable seats, decent legroom, a great entertainment system with plenty...

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International Economy London - Toronto

Helpful?
Thank John B
Toronto, Canada
Level Contributor
15 reviews
5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It was good experienced ,plane left on time. The landing was good, Flight attendants are wonderful.Food served was good

International Economy Toronto - Venice
Helpful?
Thank Arlene C
Kathleen, Georgia
Level Contributor
12 reviews
1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The staff is wonderful, they are very attentive and giving of themselves. Always helping with a smile even when they are busy handing out breakfast and dinner. Check-in is a breeze. I have not had to use baggage claim yet. I am hoping it too will be a good experience. The seats are comfortable even on a 11 hour flight...

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International Economy Austin - Tel Aviv

Helpful?
Thank satkga
Manaus, AM
Level Contributor
99 reviews
55 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Air canada let me down, Canadians are often friendly and always prompt to help, not the case in Air canada, crew rude and uninterested, plane a little shabby, ground staff did not treat well non canadian passport holders, I understand they need to pay attention on the visa issue but that was too much. You pay for everything on board...

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Canada Economy Cancun - Toronto

Helpful?
Thank AndreFranca
Berkshire
Level Contributor
47 reviews
10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This year I chose Air Canada as they had the best prices for my trip. All was good as usual with this airline. Efficient, friendly service. Reasonable food. Attendants always cheerful.

International Economy London - Ottawa
Helpful?
Thank john_clifford
Seattle, Washington
Level Contributor
75 reviews
54 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I've flown trans-Atlantic on Air Canada twice (8 legs total) with Toronto as the connecting city, and have always had a disappointing experience. While the flights themselves are fine once they're in the air, ultimately the disorganization of the airline and poor booking/check-in experience drags their rating down. All flights I've flown have been late. The latest one, due to...

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International Economy Seattle - Copenhagen

Helpful?
1 Thank kibo47
Nipomo, California
Level Contributor
8 reviews
1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

On Air Canada. The airplane was new with really uncomfortable seats. Unfortunately it's not going to make people happy. The Flight crew was friendly and competent. United Airlines upgraded my wife up to business class. When we arrived at the airport Air Canada wanted her to pay an additional $55.

Europe Economy Amsterdam - Marseille
Helpful?
Thank kneepomo
Calgary, Alberta, Canada
Level Contributor
33 reviews
19 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

It was an evening flight. We got to the airport at the designated time and were told to go through to the departure lounge and wait. Flight time came and some of the flight personnel were waiting there too. Long after departure time people were going to the person at the podium and asked what was going on only to...

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Domestic Economy Victoria - Calgary

Helpful?
Thank ScottishAnne_70
Vernon, Canada
Level Contributor
77 reviews
32 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

For such a long flight the seats were comfortable. The ambient mood lighting in the plane was terrific.The lighting would change to allow you to sleep and then later to wake up slowly. All seats have touch screen screens for music, movies and games and there is a power port to charge phones and tablets. Food was decent. The staff...

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International Economy Vancouver - Shanghai

Helpful?
Thank relaxinvernon
Seattle, Washington
Level Contributor
72 reviews
14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The service was good, and the seats were not too close for those of us that need some leg room. didn't like that they now give announcements in 3 languages. sometimes too chatty when trying to watch a movie

International Economy Beijing - Seattle
Helpful?
Thank Seattle60Gary
See travel tips for airlines
“Get to the airport early. Security check was extremely long both coming and going from France..”
 of 5 stars kneepomo, 27 Jul 2016 | Read review
“Just don't go!!!”
 of 5 stars ScottishAnne_70, 27 Jul 2016 | Read review
“Print your boarding pass at home to save time”
 of 5 stars CamCorderpd, 24 Jul 2016 | Read review
“demand old style booking in”
 of 5 stars 779philipm, 21 Jul 2016 | Read review
“So much cheaper when booked in advance”
 of 5 stars glasgowbigyin01, 20 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About Air Canada
Air Canada (AC) is the largest airline based in Canada and the country's national flag carrier. With hubs at Calgary International Airport (YYC), Montréal–Pierre Elliott Trudeau International Airport (YUL), Toronto Pearson International Airport (YYZ) and Vancouver International Airport (YVR), the airline flies to 21 domestic destinations and 81 international cities in North America, South America, Europe, Asia and Oceania. Including regional partners, Air Canada flies more than 180 destinations in 46 countries and five continents. On most flights, the airline offers Economy and Business Class service. Some long-haul international routes also include Premium Economy Class service.

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