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Aigle Azur


332 reviews
Headquarters: 7 Boulevard Saint-Martin, 75003 Paris France +33-0810-797-997 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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332 Reviews from our TripAdvisor Community

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332 reviews from our community

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Showing 25: English reviews
1 review
Reviewed 6 days ago
NEW

Damage Luggage, more than 4 months to be repaid (still waiting), very difficult acess, delayed answers and letter not received by the company, expenses on telephone etc. Caos! Cheap but at the end, very, very expensive!

Europe Economy Paris - Berlin
Helpful?
Thank Simone M
1 review
Reviewed 1 week ago via mobile

After paying for a flight modification and receiving confirmation and proof that the money was débited from the account, still the AigleAzure gangsters claim that we had to purchase a new ticket. This airline should be blacklisted by Aiata.

International Economy Paris - Beirut
Helpful?
Thank Cesar J
Level 1 Contributor
3 reviews
Reviewed 1 week ago via mobile

This was our first flight on Aigle Azur and to be honest I had never heard of the airline previously so I was a bit apprehensive about our trip. But the flight went off flawlessly, on time and enjoyable. For whatever reason we had plenty of leg room, especially for the low proceed we paid. The staff was courteous and...

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Europe Economy Paris - Porto

Helpful?
Thank cwsarasota
Sydney
Level 6 Contributor
118 reviews
64 helpful votes
Reviewed 2 weeks ago

Unless you have to, don't fly with them. From a comfort point alone, it's not worth the savings you may make. I have flown with other budget carriers, but this one had the worst legroom ever. If you sit upright, your head will be about 50cm from the seat in front of you! The only really friendly and helpful person...

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Europe Economy Paris - Berlin

Helpful?
Thank Katharine S
Paris, France
1 review
Reviewed 3 weeks ago via mobile

I paid 50 euro extra online for my hold bags and got an email confirmation. During check in they said I need to pay again. I showed them the payment confirmation and my bank statement as well but they don't care. I waited for 1 hour, paid again and was told my previous payment would be refunded. It was a...

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Europe Economy Porto - Paris

Helpful?
Thank alokjbr
Rio de Janeiro, RJ
Level 2 Contributor
6 reviews
5 helpful votes
Reviewed 3 weeks ago

I usually take it on economy but this time it was in first class and you can definitively see the difference. The cabin crew were nice, food nice and even if there was a slight delay didn't really feel it and it was because of a passenger this time.

International Business Class Algiers - Marseille
Helpful?
Thank Chiraz B
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 3 weeks ago

Departure with a Terrible 8h+ delay.: The Flight was due to depart at 18h40 (PM) actually departed aftter 03h00 (AM).

Europe Economy Porto - Paris
Helpful?
Thank Manuel S
1 review
Reviewed 12 May 2018

Our baggage was found broken upon arrival at Berlin, with complaint made at arrival counter and subsequent follow up attempts has yielded no response. Disappointed with customer service,

Europe Economy Paris - Berlin
Helpful?
Thank Pradeep B
Abha, Saudi Arabia
Level 4 Contributor
30 reviews
7 helpful votes
Reviewed 3 May 2018

Budget Airline, the tickets are cheaper then Train, ontime, good customer service, food and beverages are optional.

Europe Economy Paris - Berlin
Helpful?
Thank abrarkms
Brisbane, Australia
Level 2 Contributor
8 reviews
12 helpful votes
Reviewed 25 April 2018

Booked a flight I am yet to take but the fact that they will not reply to messages on Facebook, or to emails is a big red flag. I wanted to make changes due to the train strikes in France, but just got no response at all. I wouldn't recommend a company with such poor communication.

Europe Economy Berlin - Paris
Helpful?
1 Thank Jo F
See travel tips for airlines
“If you can, check in your luggage, there is no way that you can put anything under the seat in front of you.”
katharines598, 31 May 2018 | Read review
“Nice flight and good service, best value for your money”
abrarkms, 2 May 2018 | Read review
“Cheap tickets the whole year”
maarifa85, 4 Dec 2017 | Read review
“Try to go from line seat 1 to 3. The space for legs are bigger.”
osvaldocipriano, 4 Aug 2016 | Read review
“Не летать Aigle Azur Н-И-К-О-Г-Д-А”
G8320LRelenab, 11 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Aigle Azur
Based just outside of Paris, Aigle Azur (ZI) operates domestic and international flights to about 25 destinations in France, Portugal and Switzerland in Europe, and Algeria, Mali and Senegal in Africa, as well as Cape Verde and China. Paris's Orly Airport (ORY) serves as Aigle Azur's hub, and Lyon-Saint Exupéry Airport (LYS), Marseille Provence Airport (MRS) and Aéroport Paris-Charles-de-Gaulle (CDG) are focus cities. The airline's fleet consists of Airbus A319 and Airbus A320 aircrafts with both Business Class and Economy Class cabins.

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