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Aeromexico


5,025 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,025 Reviews from our TripAdvisor Community

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5,025 reviews from our community

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Showing 1,463: English reviews
Sheboygan Falls, Wisconsin
Level 2 Contributor
5 reviews
5 helpful votes
Reviewed yesterday
NEW

This was the best airline I've ever flown on. Everything was included, I didn't have to pay extra for anything. I had booked a Apple vacation package and Aeromexico was the airline used for the trip to Cancun. It was unlimited beverages, we were served complete meals and when we asked for more it was given without hesitation. The plane...

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Mexico Economy Milwaukee - Cancun

Helpful?
Thank Smiley53085
Calgary, Canada
Level 4 Contributor
30 reviews
16 helpful votes
Reviewed yesterday
NEW

Well, This is a bit odd for a review of a flight we did not take. My husband and I were supposed to fly home from a very nice week in San Miguel de Allende. We arrived at the airport 3 hours ahead of our flight and were checked in personally by an Aeromexico agent. A few hours later, boarding...

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Canada Economy Mexico City - Calgary

Helpful?
Thank Monique W
Portland, Oregon
Level 3 Contributor
12 reviews
13 helpful votes
Reviewed 2 days ago
NEW

Aeromexico's incompetence made the air travel portion of this trip stressful and a hassle. I originally booked my trip with an 1:20 layover. A week later, Aeromexico sent an email that they'd booted me off the second leg of my trip; they provided no explanation. I called--with a two-hour hold, btw--and was told that's not a long enough layover, two...

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Mexico Economy Portland - Merida

Helpful?
Thank theg00dnamesrtaken
San Diego
Level 5 Contributor
63 reviews
108 helpful votes
Reviewed 2 days ago
NEW
via mobile

I flew AM express. It was comfortable enough. I thought there would be screens and there weren’t. All in all an uneventful flight which is how I like it.

Domestic Economy Tijuana - Mexico City
Helpful?
Thank rataturium
2 reviews
Reviewed 2 days ago
NEW

Online check in and easy bag drop. Baggage claim was quick and uneventful. Seat were very confortable, cabin service was great. I am very grateful that one of the crew members, Gerardo de la Rosa, brought downstairs a computer a left behind. I liked the food and cabin cleanliness.

International Business Class Lima - Mexico City
Helpful?
Thank Gerardo S
Toronto, Canada
Level 6 Contributor
86 reviews
23 helpful votes
Reviewed 2 days ago
NEW

The flight was late because the Airplane spent more time on the tarmac than it did to get to our destination in Acapulco.

Domestic Economy Mexico City - Acapulco
Helpful?
Thank apstang
Vancouver, Washington
Level 5 Contributor
83 reviews
16 helpful votes
Reviewed 2 days ago
NEW

In flight was okay, but our experience at the airport in Mexico city was horrible. The wait for customs in the terminal (T2) was beyond bad. The lines for getting through customs wound around the upstairs, down the stairs, just to begin the serpentine lines. Took well over an hour to clear customs. Very poor service. Then our experience in...

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Mexico Economy Portland - Ixtapa

Helpful?
Thank Orygunal
Level 6 Contributor
90 reviews
17 helpful votes
Reviewed 2 days ago
NEW
via mobile

Their plane, a 787 Dreamliner is an amazing machine. The business class is plenty of room with a very comfortable sit. The plane is very silent, which makes possible to rest without disturbance. Instead of hoods, the windows are equipped with an electronic system to control their transparency... The service on board was Ok, but it could be improved.

International Business Class Mexico City - Buenos Aires
Helpful?
Thank JCA10000
Buenos Aires, Argentina
Level 1 Contributor
4 reviews
Reviewed 3 days ago
NEW
via mobile

Aeromexico’s service is great, the food is very good and the flights were on time the four times I took them. The only problem, and not a small one, was that my first flight was changed dramatically (10 hs earlier than expected) and they didn’t even bother to send an email! I found out by myself on their app, while...

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International Economy Buenos Aires - New York City

Helpful?
Thank trinigalvani
Perth, Australia
Level 6 Contributor
80 reviews
41 helpful votes
Reviewed 3 days ago
NEW

I had 7 flights with Aeromexico travelling within Central & North America. The aircraft is clean & well presented but many of the cabin crew were rude and bad mannered. With my limited Spanish I tried to understand instructions and questions, when I asked for staff to repeat I was scoffed at, rolling of eyes then completely ignored. This attitude...

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Mexico Economy Los Angeles - Mexico City

Helpful?
Thank April038
See travel tips for airlines
“Keep the visitor permit!”
MoniqueW502, 19 Feb 2018 | Read review
“Watch your itinerary very closely”
theg00dnamesrtaken, 18 Feb 2018 | Read review
“Use their Club Premier club. Easy online reservations.”
gerardos691, 18 Feb 2018 | Read review
“Speak full conversational Spanish or choose another airline”
April038, 17 Feb 2018 | Read review
“Ensure you leave yourself plenty of time when travelling in Mexico. Everything moves a bit slower.”
BeasleyYVR, 16 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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