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Aeromexico


6,242 reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico 011 52 800 021 4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,242 Reviews from our TripAdvisor Community

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6,242 reviews from our community

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Showing 1,946: English reviews
Milwaukee, Wisconsin
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed yesterday
NEW

I was returning to Milwaukee WI with Atlanta Ga being the first leg of the trip back. My experience was good. Pretty much a routine flight. My seat was comfortable, the aircraft clean. The flight attendants were Very courteous and helpful. We arrived on time. Nothing untoward or unpleasant about the flight or the personnel. Also we were given a...

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USA Economy Queretaro City - Atlanta

Helpful?
Thank afield2015
Melbourne, Australia
Level 4 Contributor
28 reviews
14 helpful votes
Reviewed yesterday
NEW

I upgraded to First Class for the leg from Havana to Mexico City because I had a long flight ahead of me. I thought this would mean that my luggage would come off first but no, it wasn't on the belt. I was told not to worry, that there was a later flight from Havana the same day and to...

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International Business Class Havana - Concord

Helpful?
Thank readysetpack
1 review
Reviewed yesterday
NEW

I am still traumatized at the treatment and still reeling from the experience. I never knew the devil or his angels existed on earth until I boarded this dreadful airline. Had me stranded in Mexico city with my parents going nuts in America, then had the nerve to flag me for thorough border inspection after I landed in the States....

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USA Economy Los Cabos - New York City

Helpful?
Thank Mambo T
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

This was the WORST experience I’ve ever had with an airline. I would rather row a boat then to EVER use this airline in the future. My friend and I ran into some issues with her passport so we called the airline to explain the situation and how we were going to resolve it so we could make the connecting...

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Mexico Economy Greensboro - Cancun

Helpful?
Thank Michelle M
Level 3 Contributor
23 reviews
11 helpful votes
Reviewed 2 days ago
NEW
via mobile

This is the first time I take aeromexico to go to Mexico (I am a Mexican national but living in London ) we usually go by BA but this time I decided to give a go to a Mexican flight. We are a family of 4 with two little ones and I must say it was not what I expected.......

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International Economy London - Mexico City

Helpful?
Thank LiliyGoni
Houston, Texas
2 reviews
Reviewed 2 days ago
NEW
via mobile

I had a flight on July 13th but had an car accident on my way to the airport. The airline will not refund my ticket nor give me a later flight EVEN WITH PROOF of police report. I called to speak to a manager but was told my the representative the supervisor was busy. After waiting forever on the phone...

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Mexico Economy Houston - Mexico City

Helpful?
Thank Cynthia A
Chicago, Illinois
Level 6 Contributor
99 reviews
17 helpful votes
Reviewed 3 days ago
NEW

I love Aeromexico! I always try to find flights from this airline, but they are very expensive. When I fly to South America, I try my best to find one for Aeromexico. The best part about going through Aeromexico is that the major connection is la Ciudad de Mexico--Mexico City. There is a lot to see! Getting back to the...

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Mexico Economy Chicago - Cancun

Helpful?
Thank Abdul M
Mexico City, Mexico
Level 6 Contributor
65 reviews
25 helpful votes
Reviewed 3 days ago
NEW

The 4-hour flight was a delight thanks to the great experience I had with this particular flight to New York City. We traveled four and one of us in a Premium Seating since my husband is a very tall guy and he has trouble with normal seating. But even in the non-paid seats the space was very decent: both my...

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USA Economy Mexico City - New York City

Helpful?
Thank Tafirula
Level 5 Contributor
69 reviews
19 helpful votes
Reviewed 3 days ago
NEW

Please AVOID this airline at all cost. IF you have special requests (in my case a vegetarian meal), they will do nothing to help you or find a solution. Their customer service is a joke. The representatives are rude, incompetent, unhelpful. They really must hate their job as the way they treat passenger is BEYONG appalling... The only thing they...

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International Economy Shanghai - Mexico City

Helpful?
Thank Vandergast
Florida
Level 6 Contributor
319 reviews
88 helpful votes
Reviewed 3 days ago
NEW

My review is not about one particular flight, or the aircraft, but more my overall experience with AeroMexico and their "home" airport in Mexico City. The flight from Orlando to Mexico City was OK. The plane was modern, seatback TV with VOD, the drinks/snacks were ok and the seats were no more or no less comfortable than any other airline....

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International Economy Orlando - Paris

Helpful?
Thank Pink_Passport
See travel tips for airlines
“Don't do it. Just don't. You might end up dying by suicide.”
mambot996, 16 Jul 2018 | Read review
“grab a good flight when you can!”
abdulm96, 14 Jul 2018 | Read review
“Above 6'4", I recommend buying extra space with a premium seat.”
Tafirula, 14 Jul 2018 | Read review
“Book a hotel for your return flight - you will be very tired.”
smartclaude11, 13 Jul 2018 | Read review
“See review above -- pay attention to baggage weight guidelines!”
laurajreed2018, 7 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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