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Aeromexico


6,288 reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico 011 52 800 021 4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,288 Reviews from our TripAdvisor Community

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6,288 reviews from our community

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Showing 1,958: English reviews
Calgary, Canada
Level 2 Contributor
1 review
Reviewed 2 days ago
NEW

I know aeromexico has cheap flights, that's why we choose it, but unfortunately we got an emergency that forced us to change the date (I hope nobody has to go through something like this), there is not sympathy or compassion at all with the client who is passing for a really bad and sad moment, I remember paying for changes...

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International Economy Calgary - Bogota

Helpful?
Thank Moni1218
Mexico City, Mexico
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Was surprised to see that seats are more comfortable than in other airlines; food is included and good; the only "but" would be that I couldn't do the check in on line for my return trip so I had to check in at the airport and not many seats were available at that point.

International Economy Mexico City - Paris
Helpful?
1 Thank ivonne0928
Level 5 Contributor
74 reviews
12 helpful votes
Reviewed 3 days ago
NEW

Very Nice and plesure fly. On time. All crew members was wonderfull people and food was fine too. Good experience

International Business Class Torreon - Bogota
Helpful?
1 Thank LuisMexic
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 3 days ago
NEW

I was very pleased that check in for the flight was very easy. Online process for international travel was simple. Although we paid for 2 checked bags, one bag flew free due to weight (under 10 kg)--nice surprise. Return trip - there was no cost for 2 checked bags. Our flight boarded early and we left on time. The hospitality...

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Mexico Economy Austin - Guadalajara

Helpful?
Thank Ehodge H
Lake Forest, California
Level 6 Contributor
166 reviews
11 helpful votes
Reviewed 3 days ago
NEW

Comfortable seating with ample leg room, food and beverage service plus a meal was ample for the 5 hour flight. Air conditioning was not working well but we managed. As a member of the high flyers club the use of the lounge and snack bar was enough to catch up on rest, with a 4 to 7 hour layover from...

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Mexico Economy Los Angeles - Oaxaca

Helpful?
Thank Whimsicalartist
Denver City, Texas
Level 3 Contributor
18 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Our flight was enjoyable it was late evening so it was restful to just sit and enjoy the cool air and quiet. The included drinks and free checked bags is always nice. The flight back to Mexico City however had tv screens which was even better.

Domestic Economy Mexico City - Los Cabos
Helpful?
Thank Victoria M
Aurora, Illinois
Level 2 Contributor
5 reviews
6 helpful votes
Reviewed 3 days ago
NEW
via mobile

I traveled this airline for my trip. This airline has never failed me. Once we sat in our seats the kids started watching a movie & next thing you know we had arrived back home! They gave us drinks, peanuts and a croissant with cheese, yogurt. I have booked another trip in Nov. & I booked Aeromexico again! Best service...

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USA Economy Mexico City - Chicago

Helpful?
Thank Jolynn G
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Aeromexico has the best hours if you are going on a short trip, it leave Mexico City really early(6 am) and arrives really early to La Paz, taking advantage of the time difference (-1hs). The return is good, considering you don't arrive very late to mexico city.

Domestic Economy Mexico City - La Paz
Helpful?
Thank kevinnicholsa
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed 4 days ago
NEW

The flights are at time and everything is included. Checked bag, seat selection, tv screen. food and drink are included (even a bear). We even got an upgrade in AM Plus for one of our 4 flight. However, I found that the crew was not friendly.

International Economy Montreal - San Jose
Helpful?
Thank Nicolas N
Mexico City, Mexico
Level 5 Contributor
45 reviews
15 helpful votes
Reviewed 4 days ago
NEW

Travelled in AM+ and the flight itself was good, uneventful and I even managed to sleep quite a bit on the flight. I have always wondered about the inconsistency of the Aeromexico product, and I don't think it is anything that they pay attention to. So, if you have a good flight attendant, and there are many of them in...

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International Economy London - Mexico City

Helpful?
Thank GregDavies75
See travel tips for airlines
“Join the high flyers club and pay $25. for good rest and refreshment for two.”
Whimsicalartist, 18 Jul 2018 | Read review
“Don't select your seat and arrive early at the airport.You might get AM Plus seat (more space).They give them to the first at check-in.”
nicolasn908, 17 Jul 2018 | Read review
“Don't do it. Just don't. You might end up dying by suicide.”
mambot996, 16 Jul 2018 | Read review
“grab a good flight when you can!”
abdulm96, 14 Jul 2018 | Read review
“Above 6'4", I recommend buying extra space with a premium seat.”
Tafirula, 14 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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