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Aeromexico


7,755 reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico 011 52 800 021 4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,755 Reviews from our TripAdvisor Community

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7,755 reviews from our community

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Showing 2,497: English reviews
Houston, Texas
2 reviews
1 helpful vote
Reviewed today
NEW

Had to cancel my flight due to a death in the family. I sent in proof of death and they still won't honor it. Every time I call they claim, I cannot get the price on their website because I purchased through another vendor! A flight that I originally purchased for $750. if I want to use it, will cost...

Date of travel: May 2018
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Caribbean Economy Houston - Santo Domingo

Helpful?
Thank Tanya D
2 reviews
1 helpful vote
Reviewed today
NEW
via mobile

I’ve had the worst experience ever with Aeromexico. Our flight got delayed 7h30 without anyone telling us, we had to go to the gate to find out. When we got there, we asked why no one had announced it and they said it was because they wanted to let everyone know in person. There was nothing whatsoever on the pannels,...

Date of travel: January 2019
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Canada Economy Mexico City - Montreal

Helpful?
1 Thank Elenasandolache
1 review
Reviewed yesterday
NEW
via mobile

Travel thru Aeromexico and had a 4 hour layover in mexico and when it was time to board my next flight i found out they had change my game number with out them telling me. They did not want to help me or get me another flight to my destination instead they wanted me to buy brand new ticket for...

Date of travel: December 2018
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International Economy New York City - Guatemala City

Helpful?
Thank Seaside66250759589
Mexico City, Mexico
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Excellent option to arrive early to Las Vegas. If you want to have time to go to lunch before you do the check in at your hotel.

Date of travel: December 2018
USA Business Class Mexico City - Las Vegas
Helpful?
Thank jmros1973
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW

Aeromexico was much better than expected! VERY friendly crew and decent food. Even tho we were in Economy, it was 3 out of 5... Also, I would suggest to get an emergency row seat in stead of up grading to business. We sat in the emergency row and had PLENTY of room and was very comfortable.

Date of travel: January 2019
International Economy Sacramento - Lima
Helpful?
Thank MichaelV4784
Austin, Texas
Level 3 Contributor
20 reviews
6 helpful votes
Reviewed 3 days ago
NEW
via mobile

I used Aeromexico going through Mexico City to Puerto Vallarta and back. Both experiences were great. They have their own section of the Mexico City airport which was nice and clean. All reps helpful. They even served a little meal. Best thing was they were on time! Will use again. Negative is they bus you out to the plane.

Date of travel: January 2019
Mexico Economy Austin - Puerto Vallarta
Helpful?
Thank DKOND
Reading, United Kingdom
Level 3 Contributor
20 reviews
31 helpful votes
Reviewed 3 days ago
NEW

I paid to upgrade our 4 seats, a combination of AM Plus and exit seats. We flew on both international and domestic flights each way. Having checked in online it came to my attention at baggage drop that we were not in the right seats. The lady confirmed they were using a different plane and made sure we were where...

Date of travel: December 2018
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International Economy London - Cancun

Helpful?
Thank totjelly
Florida
Level 4 Contributor
32 reviews
7 helpful votes
Reviewed 3 days ago
NEW
via mobile

I had major regrets choosing Aeromexico for a transatlantic flight to Amsterdam. It was convenient and a bit cheaper than my alternatives but if I had to do it all over again. I’d spend on another airline for better service and better food. I know...it’s airline food...but I’ve never had anything THIS bad. And when it’s 10-12 hours you have...

Date of travel: January 2019
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International Economy Mexicali - Amsterdam

Helpful?
Thank 5MC
2 reviews
3 helpful votes
Reviewed 3 days ago
NEW

The worst service! They lost my luggage with my wedding clothes! After waiting one month they told me that the best they can do is pay me $350usd, Really!!!!!!!!!!???

Date of travel: December 2018
Domestic Economy Cancun - Los Cabos
Helpful?
Thank Fabian T
California
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed 3 days ago
NEW

I really was disappointed this time for several reasons: 1. Check-in. The agent was rude, without a good service spirit. 2. Plane. Too old, bad smell. 3. Low quality food. It seemed like a cheap airline.

Date of travel: January 2019
Domestic Economy Tijuana - Mexico City
Helpful?
Thank Thealcazar
See travel tips for airlines
“Don't use this airline”
Tanya6100, 20 Jan 2019 | Read review
“Do not check in online, check in at airport to ensure you are getting the seats you have upgraded to. Not sure that AM Plus is worth it.”
totjelly, 17 Jan 2019 | Read review
“Choose a different airline.”
mmclean83, 17 Jan 2019 | Read review
“Try a different airline”
desley55, 16 Jan 2019 | Read review
“If flying couch, upgrade to amplus (premium economy, it is totally worthy,”
robertomH6676ST, 16 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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