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Aeromexico


7,205 reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico 011 52 800 021 4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,205 Reviews from our TripAdvisor Community

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7,205 reviews from our community

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Showing 2,257: English reviews
LOS ANGELES
Level 4 Contributor
27 reviews
31 helpful votes
Reviewed yesterday
NEW

My name is Manuel Octavio Barron. I was on Flt. AM 19, on Monday (November 12, 2018) from MEX - LAX, seated in 2F. I want to share with the Management of Aeromexico my experience flying on your airline. First of all, I was a United Airlines Crew Member and I observed very poor service on this flight! Originally, Flt....

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USA Business Class Mexico City - Los Angeles

Helpful?
Thank VAQUERO1
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

I so enjoy flying international airlines as they continue to have great service, non paying meals, and some alcoholic drinks as well as other free beverages. The flight attendants smile, are helpful, and look so put together! The total opposite of some American Airlines.

International Economy Dallas - Lima
Helpful?
Thank TeresaN1190
Kitchener, Canada
Level 3 Contributor
17 reviews
22 helpful votes
Reviewed yesterday
NEW

This was a fascinating holiday!!! Guide Sid and Driver Hector were brilliant. I've tried to get on this tour for 3 yrs. It was most cultural, spiritual and emotional. Don't worry there was plenty of fun! The Hotel des Marques was located right downtown by the Market Square. Couldn't ask for better. I chose to go with roommate and she...

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Mexico Economy Toronto - Oaxaca

Helpful?
Thank Judi G
Wellington, New Zealand
Level 4 Contributor
28 reviews
7 helpful votes
Reviewed 2 days ago
NEW

My colleague and I had been in Quito for a week and a half attending meetings and had four flights to get home - two with Aeromexico, and then two with our own international airline. Our problems started when the staff member at the check-in desk didn't seem to know what to do with our passports or with our booking....

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International Business Class Quito - Houston

Helpful?
Thank Pip G
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

Plane was okay. Services were below my average total experience. Awkward moment : Asked for glass of whiskey, and they gave tequilla

International Economy Seoul - Mexico City
Helpful?
Thank sanghaseo1
2 reviews
Reviewed 2 days ago
NEW
via mobile

My flight from Chicago was good, but checking in was more difficult than any other airline I've flown. First the app didn't work to check-in which wasn't a big deal, but then the kiosk wouldn't let you pay for bags. This meant standing in 2 separate lines and some confusion as nobody could help with the issue. Flying out of...

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Mexico Economy Chicago - Mexico City

Helpful?
Thank Crystal J
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

We flew from Buffalo to Cancun on a flight that was Aeromexico operated by Delta. It was a giant headache. When we checked in they had no record of us. Then found us but said they only had us going to our connecting city, nothing to Cancun. Then found the second leg by calling someone at Aeromexico. Then the guy...

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Mexico Economy Buffalo - Cancun

Helpful?
Thank kristenc392
Level 4 Contributor
41 reviews
33 helpful votes
Reviewed 2 days ago
NEW

The staff and service is very good and we didn't experience any delays or any issues at all. In fact, it was rather efficient from the moment we checked our luggage in until we disembarked the flight upon returning. The outbound flight was a on an older plane with little legroom, however, the plane on the return leg was newer...

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Mexico Economy San Francisco - Guadalajara

Helpful?
Thank Ayesha H
Level 3 Contributor
17 reviews
2 helpful votes
Reviewed 3 days ago
NEW

My brother in law died and I was going to his funeral. Operated by Delta and AM refused to confirm my return flight to Mexico. Due to emergency I bought another ROUND TRIP ticket with AM; it was the most expensive economy class ticket MXN$35,000 or US$1,842. It was a theft

USA Economy Mexico City - Los Angeles
Helpful?
Thank ana luisa m
Toogoom, Australia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

Booked ticket for staff. Charged my credit card when ticket booked online through Aero Mexico website, showed payment confirmed, booking number proceed, receipt emailed. All good. Day of flight they tell the person payment was not processed and their name doesn’t match person paying - again their website is set up and allows this - they ask her for my...

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Domestic Economy Hermosillo - Cancun

Helpful?
Thank Terry M
See travel tips for airlines
“Download Mobile Pass as a quick way to get through customs.”
TeresaN1190, 13 Nov 2018 | Read review
“They actually serve a hot breakfast!”
JudiG697, 13 Nov 2018 | Read review
“bring your own food if in economy - expect budget-airline service”
andreim164, 7 Nov 2018 | Read review
“book a flight with lots of layover time if you are not fluent in spanish, no fault of airline just airport.”
LMR72, 6 Nov 2018 | Read review
“Not worth it if travelling from abroad, with long layovers in Mexico.”
377lilaa, 1 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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