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Aeroflot


7,690 Reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia +7-8-800-444-5555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,690 Reviews from our TripAdvisor Community

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7,690 reviews from our community

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Showing 1,473: English reviews
Bangkok
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW

I have been flying with Aeroflot many times and the first time was 1993 when i flew from Sweden to South Africa, a trip to remember forever. Thoose days are gone and today it is a good international airline with new aircrafts and every one in the crew speaks english, good food and good service for a nice price. Best...

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International Economy Stockholm - Phuket

Helpful?
Thank Tommy O
Tel Aviv, Israel
Level 5 Contributor
64 reviews
12 helpful votes
Reviewed 2 days ago
NEW
via mobile

A great airline, convenient and modern fleet. The on board crew are fantastic and friendly with exceptional service. The Ground staff at the boarding area to Tel Aviv have a lot to learn in manners, customer service and all round customer experience. Business class passengers are subjected to scrutinized hand luggage checks that even a millimeter over size caused unnecessary...

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International Business Class Moscow - Tel Aviv

Helpful?
1 Thank MKISC
New York City, New York
Level 6 Contributor
209 reviews
184 helpful votes
Reviewed 2 days ago
NEW

This was a 12 hour flight. I had a window seat with a passenger next to me in the aisle seat. He had a huge amount of hand luggage including a container with 2 small dogs which the crew allowed him to keep behind his legs blocking any exit by me from the window seat. He also had a large...

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International Economy Moscow - Miami

Helpful?
1 Thank Jane E
Hungary
Level 4 Contributor
21 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Aeroflot service is more than average. It is poor. Not recommended. The plane was old and back home my flight was 1 hour late and nobody alert me, I had a connection flight, and they had absolutely no information.

International Economy Bishkek - Vienna
Helpful?
Thank Tóth T
Florida
Level 6 Contributor
179 reviews
40 helpful votes
Reviewed 2 days ago
NEW

I was surprised at how modern the aircraft was and how courteous the flight crew was. For some reason, I had low expectations..l probably because I booked on a cheap fare site..., but they surprised me with great service. What I was disappointed with, was the ground crew in both JFK and Moscow - especially Moscow. They almost seemed angry...

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International Economy New York City - Moscow

Helpful?
1 Thank floridatraveler33
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Me and my girlfriend we're flying from Copenhagen -> Moscow, Moscow - Bangkok. I have been flying with Qatar, Emirates, Etihad etc. and was looking very much forward to how the 15hrs journey with Aeroflot would be. First of all, the planes are quite new Airbus or Boeings, so comfort was on par with the before mentioned airlines. And while...

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International Economy Copenhagen - Bangkok

Helpful?
Thank Jonas K
Vienna, Austria
Level 4 Contributor
37 reviews
9 helpful votes
Reviewed 3 days ago
NEW

The staff was impolite and the aircraft was quite dirty which is absolutely unexeptale when on a 10 hour flight. The flight entry was a Desaster. No numbers were called, everyone was just rushing to get there first and the staff did nothing to Redirect the passangers. This was the mostchaotic Boarding i have ever vitnessed and it was embarresing...

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International Economy Ho Chi Minh City - Moscow

Helpful?
Thank garyandbella
Berlin, Germany
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed 4 days ago
NEW

I've flown aeroflot numerous times. Every time, they've managed to "forget" my vegetarian meal. Fine. I bring my own food usually. The last, latest, most recent time, my bag was lost during an hour layover in Moscow from Delhi to New York. It was sent to JFK later, and then people at JFK wouldn't return my phone calls. I called...

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International Economy New Delhi - New York City

Helpful?
Thank ProfVelazco
Norwalk, California
2 reviews
Reviewed 5 days ago
NEW

Be very careful what is packed in the checked in luggage. When my bag came off the luggage belt at JFK it was open with my contents fully exposed. Someone had punched a large non-repairable hole in the bottom of the bag. The hole damaged the suitcase frame and the zipper. Also my suitcase strap had been cut off. Good...

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International Economy Moscow - New York City

Helpful?
Thank garciacm123
Okmulgee, Oklahoma
Level 6 Contributor
102 reviews
47 helpful votes
Reviewed 5 days ago
NEW

Aeroflot unlike many US carriers does not nickle and dime you for an extra bag or for ear phones or drinks, They take care of you. My seat was large and I had my own screen for movies or music

International Premium Economy Moscow - New York City
Helpful?
Thank halschmidt
See travel tips for airlines
“Preorder your food so you do not have to wait for your food.”
, 17 Feb 2018 | Read review
“Use another airline”
JaneE604, 16 Feb 2018 | Read review
“Just dont book it”
garyandbella, 15 Feb 2018 | Read review
“Don't check a bag. Ever. Bring your own food if you're vegetarian.”
ProfVelazco, 14 Feb 2018 | Read review
“Try and book a different airlines to Russia.”
garciacm123, 13 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot's European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers. Aeroflot is IATA Operational Safety Audit (IOSA) registered and has passed the IATA Safety Audit for Ground Operations (ISAGO).

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