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Aeroflot


10,649 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia 011 7 800 444-55-55 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,649 Reviews from our TripAdvisor Community

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10,649 reviews from our community

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Showing 2,389: English reviews
Kefar Weradim, Israel
Level 6 Contributor
76 reviews
27 helpful votes
Reviewed yesterday
NEW

Last time I flew Aeroflot was 30 years ago between cities in USSR. What a difference 30 years make! Modern fleet, disciplined staff, all the goodies of digital age (from in-seat entertainment to online checkin and mobile apps) - this makes flying experience better. The only a bit annoying thing was delayed flight - but I am not sure whose...

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International Economy Tel Aviv - Moscow

Helpful?
Thank leobor
Surrey, United Kingdom
Level 6 Contributor
189 reviews
86 helpful votes
Reviewed yesterday
NEW
via mobile

Really enjoyed flying with Aeroflot. Was definitely apprehensive about flying with the airline. But I can’t speak highly enough of them. I really thought they were class all round. Check in was smooth and very quick. I did like the fact Aeroflot would actually text you and remind you to check in. Cabin crew, were very straight but professional. Seating...

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International Economy Tokyo - London

Helpful?
Thank A574PGrichardl
Moscow, Russia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Aeroflot against children and clients!Choose another Air Company if you can! 17/08/2018 The night flight SU-274 with my family showed they don’t care about comfort of passengers anyway. Some staff think you must do everything that they require. Unfortunately I found out later that it’s under regular contract😱. Everything!!!??? I’ve never read before this contract. But in our case all...

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International Economy Moscow - Phuket

Helpful?
1 Thank laserlink
1 review
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

3 days ago me and my 2 young kids (6 and 1!!!) had to fly Aeroflot New-York-Moscow-Almaty... would say honestly flight attendants were super nice and helpful!!! But have to say 2 ladies on registration blond and dark haired I believe Turkish, cuz they spoke Turkish in front of me about me... by the way were super RUDE!!! Everything started...

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International First Class New York City - Moscow

Helpful?
1 Thank darya b
Lelystad, The Netherlands
Level 6 Contributor
178 reviews
82 helpful votes
Reviewed 5 days ago
NEW
via mobile

Was nice trip, personnel was friendly and helpful. My child got small present from the Aeroflot company. There was warm lunch on board. I highly recommend to flight with this company, you will enjoy it.

Russia Economy Amsterdam - Stavropol
Helpful?
Thank wesley050
Glendale, California
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 5 days ago
NEW

I am a travel agent and fly quite often, this was one of the worst experiences. Seats were pretty much broken, I was sliding off it. It was dirty and smelly, the video screen was not working, and the wires were exposed. Walking down the stairs from the plane to get in the bus to go to the gate in...

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International Economy Los Angeles - Yerevan

Helpful?
2 Thank Inspire26017351063
Level 3 Contributor
23 reviews
5 helpful votes
Reviewed 5 days ago
NEW

We were very skeptical of flying aeroflot but actually had a very positive and decent experience. the pro's- the staff was polite, they were incredibly kid friendly, helped us with the transfers at moscow. The con's- english was a challenge with the local crew when we flew within russia, on domestic flights they give one meat sandwhich and there is...

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International Economy New Delhi - Kazan

Helpful?
Thank Roving820510
Banbury, United Kingdom
Level 3 Contributor
15 reviews
4 helpful votes
Reviewed 5 days ago
NEW
via mobile

Flying from England - Thailand (Via Russia) with friends. All flights were on time. When booking, I requested three special meal types, but only two were recognised. When bringing food around on the flight, they seemed to take a while before taking the trays away again. On the way home, they lost my backpack along with lots of other peoples...

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International Economy London - Phuket

Helpful?
1 Thank 739clairei
St. Petersburg, Russia
Level 3 Contributor
19 reviews
32 helpful votes
Reviewed 5 days ago
NEW

Everything was as usual and just a desire to warn prompted me to write this comment. The Antalya airport has no a Priority Pass lounge. This is unacceptable for the resort. As for Aeroflot, it is necessary to change the loyalty program. A monopolist can afford more democratic rules.

Russia Economy Antalya - Moscow
Helpful?
Thank VICTOR11276
Vancouver, Canada
Level 3 Contributor
19 reviews
5 helpful votes
Reviewed 6 days ago
NEW

On time departure, welcoming flight attendants, comfortable (as much as possible in the economy) seats. Beverage selection (black and green teas, coffee, juices) is pretty good. The flight went very smooth with a soft landing.

International Economy Yerevan - Moscow
Helpful?
Thank murraymike
See travel tips for airlines
“If you are carrying a smartphone, iPad or similar, download the Aeroflot Entertainment app before boarding.”
nikolausn135, 9 Nov 2018 | Read review
“Uncomfortable seat nad no entertainment”
Ismayil_Gasimov, 5 Nov 2018 | Read review
“I realy think they have potential for future improvement. Good selection of destinations.”
heinrich618, 4 Nov 2018 | Read review
“Schedule your flight and pay early to get the best fare”
sesame307, 1 Nov 2018 | Read review
“Simply dont book unless u have emergency and no where else to go”
VipinK74, 31 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 146 destinations in 52 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 241-strong fleet comprised of Airbus, Boeing, and Sukhoi airliners is the youngest of any airline worldwide that operates more than 100 aircraft. Aeroflot’s European Commnity Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.

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