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Aer Lingus

13,365 reviews
Headquarters: Head Office Building, Dublin Airport, Swords Ireland K67 XF72
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3.513,365 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Aer Lingus
Headquarters: Head Office Building, Dublin Airport, Swords Ireland K67 XF72

Airline Summary

Aer Lingus (EI) is the national airline of Ireland, founded in 1936. Aer Lingus operates 62 aircraft to the UK, Europe and North America and carry 12 million guests annually. The airline’s base is Dublin Airport which is the only major airport in Europe to offer U.S preclearance, which enables passengers to save time on arrival in the U.S by completing immigration and customs checks prior to departure. Aer Lingus serves over 100 routes in Europe and 11 North American destinations with more than 100 onward connections across the U.S and Canada via its partners. Aer Lingus is a member of International Airlines Group (IAG).
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13365Reviews
1405Photos
100Tips

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Denis H wrote a review 20 Feb
1 contribution1 helpful vote
Manchester - Bridgetown
International
I felt that I should write this review as I don’t recognise the wide range of predominantly negative reviews on AL which I read before this trip. Our flight from Manchester to Bridgetown, Barbados was rescheduled to be an hour and a quarter later than when we booked it, but as the flight time was reduced by an hour and 5 minutes, we landed at pretty much the original planned time.Check-in and baggage drop at Manchester were swift and efficient, and security was equally smooth (though I had to have my carry-on bag , as I’d forgotten a tiny bottle lens cleaning fluid buried within it…) The plane was clean and light, and as far as I could tell, everything worked. We quite like the 2-4-2 configuration, as it means that there is plenty of scope for couples to sit together without rubbing elbows with strangers. Staff were at all times pleasant and helpful and cabin crew on the flight coped impressively with some sustained, quite strong turbulence. The seat pitch in Economy was more than adequate (I’m 6’1”) and the seats were comfortable if not luxurious! I was impressed, after reading all the negative reviews, by the in-flight entertainment, which included recent films such at the latest Mission Impossible and Barbie (each to his own….) Food was good for an economy flight, and although beef lasagne was substituted for a chicken dish, it was a very tasty alternative. I have flown economy long-haul with Qantas, BA and American Airlines and this was up there with the best of them (though Emirates do have the edge by some margin!) I’m not sure if all the negative comments related to short-haul, European destinations, but this flight was something for Aer Lingus to be proud of.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Journey687035 wrote a review 20 Feb
4 contributions3 helpful votes
Chicago - Glasgow
International
Aer Lingus is an exceptional airline with their friendly staff, extremely competent pilots, and wonderfully delicious and plentiful food. Will always choose them from now on!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rosalyn W wrote a review 19 Feb
Channelview, Texas1 contribution
London - Toronto
International
Missed our connecting flight in Toronto Canada because Aer Lingus took more than an hour to unload our luggage off an already delayed flight from Gatwick. After almost 6 months waiting to hear back from them on my claim, l sent them email asking what was the holdup. Only to be told they were not going to compensate us.
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Will M wrote a review 17 Feb
2 contributions
Manchester - Belfast
Domestic
A truly horrendous experience flying with Aer Lingus. Meant to fly out Friday at 11.40am and actually were still on the runway at 9.30pm. Flew back Sunday so Friday afternoon and evening ruined and meant we had to change plans Saturday. No information in the airport and contradictory information on company website. All Aer Lingus flights out that day were late. The reason for this is, i believe, because they don't have enough people on their booked flights so round them all up and send out one plane. I politely suggested this to a company representative on the return trip back and they just smirked. They know its what they do. My advice would be to avoid this company at all costs. Don't be swayed by the low fares, they basically round you all up to fit on one plane so they don't loose money. Shocking that they are allowed to get away with it really . People vote with their feet Aer Lingus.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kurt wrote a review 17 Feb
Schoten, Belgium14 contributions2 helpful votes
Dublin - Amsterdam
Europe
Due to a system error of Aer Lingus my wife couldn’t pay extra for a seat next to me although it was available. We called Aer Lingus 3 times an they Wouldn’t help us. At the airport we asked at 3 people of aer lingus to help. They didn’t even listen to our issue. we had no luggage to check in an still they make us queue for more than 30 minutes at the check in while many staff was sitting idle
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Flying over the Irish coast.
1 Helpful vote
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9 Helpful votes
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9 Helpful votes1 Repost
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10 hour flight and this is leg room. Ridiculous
2 Helpful votes
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Denis H wrote a tip 20 Feb
"Try row 42 for a bit more elbow space at the aisle and legroom in the centre 3."
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Journey687035 wrote a tip 20 Feb
"come prepared for excellent service!!"
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Will M wrote a tip 17 Feb
"AVOID AT ALL COSTS+"
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john h wrote a tip 12 Feb
"Don't use if have child with you"
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Saffy wrote a tip 11 Feb
"use another airline"
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Sat, 9/3
Return
Sat, 16/3
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1, Economy