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Aer Lingus

Headquarters: Head Office Building, Dublin Airport, Swords Ireland K67 XF72

Overview

3.53.5 of 5 bubbles14,036 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom3.5 of 5 bubbles
Seat comfort3.5 of 5 bubbles
In-flight entertainment (WiFi, TV, films)3.0 of 5 bubbles
Onboard Experience3.5 of 5 bubbles
Customer service3.5 of 5 bubbles
Value for money3.5 of 5 bubbles
Cleanliness4.0 of 5 bubbles
Check-in and boarding3.5 of 5 bubbles
Food and beverage3.0 of 5 bubbles
About Aer Lingus

Airline Summary

Aer Lingus (EI) is the national airline of Ireland, founded in 1936. Aer Lingus operates 62 aircraft to the UK, Europe and North America and carry 12 million guests annually. The airline’s base is Dublin Airport which is the only major airport in Europe to offer U.S preclearance, which enables passengers to save time on arrival in the U.S by completing immigration and customs checks prior to departure. Aer Lingus serves over 100 routes in Europe and 11 North American destinations with more than 100 onward connections across the U.S and Canada via its partners. Aer Lingus is a member of International Airlines Group (IAG).
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14,036Reviews
1,504Photos
100Tips

Reviews
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3.5
14,036
Excellent
4,648
Very good
3,345
Average
1,697
Poor
1,163
Terrible
3,184

Popular mentions


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Millie M
2 contributions
5.0 of 5 bubbles
Aer Lingus
Dublin - OrlandoInternational
I boarded the plane at 1:30pm and we took off shortly after we boarded. When we were in the air about 15 minutes and I could see flames from out the window. I was wondering what was going on and the pilot made an announcement to say that the engine had a malfunction and there were flames coming out of the engine. The engine was making very loud pops and bangs for around 10 minutes. The pilot made another announcement to say that we would have to go back to Dublin airport for safety reasons as the engine was spitting out fire. We landed back in Dublin and waited for them to get a spare plane, we were eating around 3 hours. We boarded our new plane and we took off this new plane was going good and it was a pretty smooth flight. I have to say there was one pacific cabin crew that was very kind and joyful his name was David and he was telling me that everything was going to be okay and that we would land as normal, David was also staying in Orlando for two nights. I would fly Aer lingus again but make sure your plane name isn’t Saint Laurence O’toole flight number EI121 good look lads.
Date of travel: February 2025
3.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Check-in and boarding
3.0 of 5 bubbles
Food and Beverage
Written 13 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ross P
Glendale, California
43 contributions
1.0 of 5 bubbles
Non existent customer service department
Los Angeles - DublinInternational
I have booked Aer Lingus through Expedia and will be traveling in September 2025. I have been trying to get a hold of an agent both through chat and on the phone for three days but no luck. I want to reserve seats on my flight and Expedia says I need to contact Aer Lingus. I have waited on the call for over two hours and the same with chat. No response. I honestly don’t believe they even have a customer service department to speak of.
Date of travel: February 2025
Written 13 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Katie H
2 contributions
1.0 of 5 bubbles
Disappointing
Vancouver - DublinInternational
Going home for a funeral tomorrow and booked my flights. They then said I need to contact them to confirm the booking. I'm dealing with a loss and to add to that I've been on hold for 90 minutes I've tried Whatsapp, Facebook to be told I'm 'being connected to an agent and no one responds...
Date of travel: February 2025
Written 13 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Guide67211955580
1 contribution
1.0 of 5 bubbles
Worst experience
London - ClevelandInternational
Please do not travel with this airline, we have lost our baggage, it has been 6 months still no response or compensation. Customer service is terrible. They do not reply to you. I am still chasing this. Beware of this airline. I will never recommend this to anyone.
Date of travel: April 2024
2.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
2.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Check-in and boarding
2.0 of 5 bubbles
Food and Beverage
Written 13 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Heyooooooo
Columbia, Missouri
1 contribution
1.0 of 5 bubbles
Worst airline.
Chicago - DublinInternational
Took 10 months to reply to a complaint. Said it was the airport’s fault that the flight was delayed by 3 days and there isn’t a single thing aer Mingus wants to do about it. Never ever using them again for any of my regular international flights.
Date of travel: May 2024
Written 13 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Showing results 1-5 of 12,311
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See the flame coming out of the engine. Not too good if you were to ask me.
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Showing results 1-5 of 1,504
Ross P
Glendale, California
43 contributions
1.0 of 5 bubbles
Don’t fly with them if you ever think you may need to contact them. They obviously don’t want to talk to their customers
Read full review

Sergio T
New York City, New York
5 contributions
5.0 of 5 bubbles
Be nice to flight attendants. They might not always be nice back, but you can end up with a John and Mark that will be.
Read full review

Christina S
11 contributions
1.0 of 5 bubbles
Do not fly with Aer Lingus.
Read full review

Kevin B
1 contribution
1.0 of 5 bubbles
Use your smallest bags for carry on or you might get hit with the 1cm too big scam!
Read full review

david M
Leeds, United Kingdom
15 contributions
5.0 of 5 bubbles
Book Aer Lingus
Read full review

Showing results 1-5 of 100
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