Awful Experience
Our experience with Aegean Airlines has been extremely disappointing, primarily due to continuous flight delays and a compensation process that feels deceptive rather than fair.
After enduring a delayed flight, we received a compensation ticket that, according to Aegean’s terms, entitles us to a confirmed seat—subject to availability. However, our attempts to actually use this ticket have proven that its usability is more theoretical than real.
Since August 2024, we have repeatedly tried to redeem this ticket on various dates, without success. Strangely, Aegean’s own booking system showed available seats for purchase on those very same dates, contradicting the claims of their representatives. This raises serious doubts about the transparency of the process.
A particularly alarming discovery was when an Aegean representative informed us that the only available date for using the compensation ticket in March and April was 31/03. Yet, when we checked, the price for a regular ticket on that date was just €36. Meanwhile, when using the “free” ticket and adding taxes, the actual value of Aegean’s compensation amounted to only €6.
Even more concerning, the representative admitted that the availability of compensation seats is entirely at Aegean’s discretion—meaning that some flights have zero free seats, while others are arbitrarily limited to just two. This is a serious violation of the fundamental principle of fair compensation.
As loyal customers who have already spent over €4,000 on Aegean flights for 2024-2025, it is unacceptable that we are given a compensation ticket that is practically unusable.
The delay of our original flight severely impacted our schedule, leaving us exhausted and struggling at work the next day. Compensation that cannot actually be used is equivalent to no compensation at all. This experience has seriously damaged our trust in Aegean Airlines, and we strongly urge them to reconsider their approach to customer service and fairness.