We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pegasus Airlines


2,137 Reviews
Headquarters: Aeropark Yenisehir Mah. OsmanlI BulvarI No:11, Istanbul 34912 Turkey +90-0888-228-1212 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

2,137 Reviews from our TripAdvisor Community

Write a Review

2,137 reviews from our community

Filter reviews by popular destinations:
All reviews Istanbul Antalya Istanbul Izmir Nicosia London Ankara Tel Aviv Dalaman Bodrum Amsterdam Dubai Moscow Rome Madrid
Traveller rating
Cabin
  • (709)
  • (0)
  • (0)
  • (0)
Route
  • (367)
  • (246)
  • (90)
  • (3)
  • (2)
  • More
Language
  • More
Showing 709: English reviews
London, United Kingdom
Level 6 Contributor
126 reviews
36 helpful votes
Reviewed yesterday
NEW

This flight was surprisingly not so much unpleasant, perhaps it was a morning and you feel always sleepy. Staff was helpful, however the company policy does not provide any comfort. The registration was smooth, the boarding – a little bit late. The Taking off and Landing were perfect. If you have a chance please avoid using a lowcoaster airlines. For...

More 
Europe Economy Izmir - London

Helpful?
Thank Eliyar53
Gibraltar
2 reviews
1 helpful vote
Reviewed yesterday
NEW

This booking was a fraud. When you book a Business Flex ticket it says very clear that it can be refunded without a fee. For free. I had to cancel my booking for reason on time (more than 24 hours in advance). I was charged something around 30 EUR. When I was canceling the booking the website was in English...

More 
Europe Economy London - Istanbul

Helpful?
Thank Mkrut
Leeuwarden, The Netherlands
Level 4 Contributor
25 reviews
9 helpful votes
Reviewed yesterday
NEW

Very small and uncomfortable seats. When we got onto the aircraft the overhead luggage compartments were all full, so I had to stow my hand luggage 25meters towards the back of the plane. As a result I had to wait for ages when disembarking the plane, before I could walk toward the back of the plane and get my suitcase....

More 
Europe Economy Istanbul - Amsterdam

Helpful?
Thank Ruben L
Beringen, Belgium
Level 3 Contributor
15 reviews
1 helpful vote
Reviewed 2 days ago
NEW

the seats are very small. A bigger person has a problem to sit. You can't put your seat in de lower position to rest a little. No drinks or meals. Drinks are very expensive during the flight.

Europe Economy Brussels - Antalya
Helpful?
Thank Gerrit C
1 review
Reviewed 2 days ago
NEW

Terrible customer service overcharging customers. I had taken my 3 x child car seats with me on my holiday as we were renting a vehicle during our stay in Istanbul. On the way from stansted we had no problems and the check -in staff accepted our seats which were wrapped carefully by ourselves with plastic wrap to protect them in...

More 
Europe Economy Istanbul - London

Helpful?
Thank shirina k
London, United Kingdom
2 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

The crew were miserable but probably don’t blame them with the type of people that travel in this airline, this was a first with a budget airline as I always use emirates airlines or so, must say leg room is better than most budget airline and although they are small planes they are okay, the only thing we hated was...

More 
Europe Economy London - Istanbul

Helpful?
2 Thank Billz565
Community of Madrid, Spain
1 review
Reviewed 3 days ago
NEW

Caos in the check in, there werer about 50 people waiting when it was one our before depature. The airplaine left to late so we missed our flight in istanbul to madrid. They booked us on another flight to barcelona. Which was delayed as well. All that without anything to drink or eat (you can buy it). We payed for...

More 
International Economy Abu Dhabi - Madrid

Helpful?
Thank pelulitos111
Istanbul, Turkey
Level 5 Contributor
50 reviews
8 helpful votes
Reviewed 5 days ago
NEW

Announced delay. This airline has made a habit of not annocing thrir delays, they do not appologize, they just ignore the situation and the customer. I was late to my hotel.

Domestic Economy Ankara - Istanbul
Helpful?
1 Thank Ahmet S
Istanbul, Turkey
Level 5 Contributor
50 reviews
8 helpful votes
Reviewed 5 days ago
NEW

No announcemet till the very last minute, the boarding gate number changed twice, due to technical problems????? not stating a detailed reason, my flight was delayed 50 minutes. I was late for bussiness meeting.

Domestic Economy Istanbul - Ankara
Helpful?
Thank Ahmet S
Tabriz, Iran
Level 4 Contributor
28 reviews
5 helpful votes
Reviewed 1 week ago

The flight was delayed both ways! but considering the price I was satisfied with service. Remember that there is no food included in your ticket, so take some thing with yourself for long flights to stay on budget. Although the prices of food available on the plane is OK, there are not many options.

Europe Economy Amsterdam - Istanbul
Helpful?
1 Thank Mitra_ep
See travel tips for airlines
“please go normal airlines rather using a lowcoster”
Eliyar53, 16 Jan 2018 | Read review
“Try to be with the first passengers to board.”
996rubenl, 16 Jan 2018 | Read review
“book more space for a little bit of comfort”
805gerritc, 15 Jan 2018 | Read review
“Do not use; only if you must”
968ahmets, 12 Jan 2018 | Read review
“The rates are cheapear than their competitors, but service is below standards, what I hate the most is that; the I DONT CARE ATTITUDE!!!!!!”
968ahmets, 12 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Pegasus Airlines
Turkish low-cost carrier Pegasus Airlines (PC) is headquartered in Istanbul and operates from hubs at Sabiha Gökçen International Airport (SAW) and Ataturk International Airport (IST). Adana Airport (ADA), Adnan Menderes Airport (ADB), Antalya Airport (AYT) and Esenboğa International Airport (ESB) are focus cities. Pegasus Airlines flies to about 100 destinations, including more than 30 points across Turkey. International destinations include airports in about 40 countries in the Middle East, Europe, Asia and Africa. The airline's fleet of 64 planes consists of Airbus A320-200 and Boeing 737-800 aircraft, with additional orders pending for Airbus A320neo and Airbus A321neo planes.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

380 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (380)
Viewed
Airline Lounge (6)
Viewed
Airport (66)
Viewed
View from Window (68)
Viewed
Food and Drink (11)
Viewed
Onboard Feature (9)
Viewed
Seat (12)
Viewed
Our fleet (3)
Viewed
Cabin (11)
Viewed
Other (194)