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Aircalin


244 reviews
Headquarters: 47 rue de Sebastopol, Noumea, Grand Terre BP 3736 New Caledonia 011 687 26.55.00 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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244 Reviews from our TripAdvisor Community

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244 reviews from our community

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Showing 107: English reviews
Brentwood, Tennessee
Level 6 Contributor
92 reviews
91 helpful votes
Reviewed 1 week ago via mobile

I have seen much chatter about this on various websites. I had to cancel a J class ticket and went nuts when I couldn’t do it online and couldn’t do it over the phone. I called ticket offices all over the world trying to get help. I finally had a French speaker call the local office in Nouméa. I was...

Date of travel: January 2019
More 
South Pacific Economy Noumea - Sydney

Helpful?
Thank jcabbage
Brisbane, Australia
Level 3 Contributor
11 reviews
7 helpful votes
Reviewed 3 weeks ago via mobile

Planes are old, take off and landing was terrifying! The price you pay for a ticket to fly 2 hours was rediculous for what you have to go on. Food was yuck seats were horrible to the point they have foam mats for people to sit on because the foam in the chairs were gone. Don’t bother picking seats because...

Date of travel: December 2018
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South Pacific Economy Brisbane - Noumea

Helpful?
1 Thank kmc863
1 review
Reviewed 3 weeks ago via mobile

My flight from Nouméa to Auckland got cancelled. So I got booked on a flight via Sydney to Auckland. The problem was that I had a connection flight same day from Auckland which I weren't able to catch. I had to book a new flight at my own expense for the next day. Aircalin doesn't want to refund! Stuff at...

Date of travel: December 2018
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South Pacific Economy Noumea - Auckland

Helpful?
Thank aldoh450
Melbourne, Australia
Level 5 Contributor
62 reviews
83 helpful votes
Reviewed 4 weeks ago

excellent service, clean plane, F&B supplied, newspapers etc. Very well dressed stewards fluent in French and English, informative flight details during flight, comfortable leg room, 23kg luggage plus carry on, ALL sporting equipment free of charge so our golf clubs not included in baggage allowance. Absolute pleasure to fly with.

Date of travel: November 2018
South Pacific Economy Melbourne - Noumea
Helpful?
1 Thank Trevor B
Aircalin, Responsable relations publiques at Aircalin, responded to this review

Dear Trevor, Thank you for your message and feedback. We're glad to hear that you enjoyed your flight with us. We hope to welcome you back on board soon! Kind regards, Aircalin

Date of travel: November 2018
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South Pacific Economy Melbourne - Noumea

Level 3 Contributor
23 reviews
8 helpful votes
Reviewed 22 November 2018

Friendly welcoming staff who provided cheery service. We ended up talking to a group of travellers heading home making the flight very social. The food was very tasty and there was so much of it we couldn't eat it all. The flight was smooth. The pilot provided updates and the staff were always ready to help out with a smile....

Date of travel: December 2017
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South Pacific Economy Brisbane - Noumea

Helpful?
Thank vanessa k
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Vanessa, Thank you for your message and feedback. We're glad to hear that you enjoyed your flight with us. We hope to welcome you back on board soon! Kind regards, Aircalin

Date of travel: December 2017
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South Pacific Economy Brisbane - Noumea

London, United Kingdom
1 review
Reviewed 20 November 2018 via mobile

CAUTION: Aircalin is the only airline I have ever flown that does not allow for baby strollers, car seats or cots to be checked in without paying for additional luggage. Also beware when buying a fully refundable ticket. It is nearly impossible to cancel a flight on Aircalin. You can’t do it on line and you can’t do it over...

Date of travel: November 2018
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South Pacific Economy Nadi - Noumea

Helpful?
Thank Barcarube
Exeter, United Kingdom
Level 6 Contributor
786 reviews
318 helpful votes
Reviewed 10 November 2018

The flag carrier of New Caledonia, it is a small airline but efficient. Our flight was a very short flight of 01:25. but the aircraft was a Airbus A320-100. The cabin service was good for a short flight and everything worked smoothly.

Date of travel: October 2018
South Pacific Economy Nadi - Wallis Island
Helpful?
Thank gyanfernando
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear gyanfernando, Thank you for your message and feedback. We're glad to hear that you enjoyed your flight with us. We hope to welcome you back on board soon! Kind regards, Aircalin

Date of travel: October 2018
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South Pacific Economy Nadi - Wallis Island

Paris, France
Level 6 Contributor
138 reviews
44 helpful votes
Reviewed 9 November 2018

Air cabin is just an average company and they just take for granted that they are the only to provide flights towards and from New Caledonia. With the potential of this region their company should reflect a different image. Service is just average, food is ok, entertainment is average. They should change their seats and tvs. Business class upgrade are...

Date of travel: October 2018
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International Economy Noumea - Tokyo

Helpful?
Thank SungDji
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear SungDji, Thank you for your message and feedback. We're sorry to hear that you had a mediocre experience with us. We constantly strive to improve our customers’ experience aboard our aircraft. Did you know that next year we will introduce our new and improved fleet, offering a more comfortable service to our travellers. A lot of variables affect our...

Date of travel: October 2018
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International Economy Noumea - Tokyo

Los Angeles, California
Level 6 Contributor
1,050 reviews
233 helpful votes
Reviewed 4 November 2018

My first flight with Aircalin. Departed 5 minutes early. Outstanding coach leg room. Comfortable seat. Very nice flight attendants. Drinks+bag of crackers for 1 hour flight.

Date of travel: November 2018
South Pacific Economy Port Vila - Noumea
Helpful?
Thank TravelinAlan
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear TravelinAlan, Thank you for your message and feedback. We're glad to hear that you enjoyed your flight with us. We hope to welcome you back on board soon! Kind regards, Aircalin

Date of travel: November 2018
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South Pacific Economy Port Vila - Noumea

Tokyo, Japan
Level 6 Contributor
96 reviews
46 helpful votes
Reviewed 3 November 2018 via mobile

While waiting at the departure area at the mid night flight, our flight was delayed for a couple hours due to a technical issue. Then, all of sudden announcement, the flight changed to the CANCELLED. The airline staff have informed us to return the ticket counter to pick up luggages, but due to the large number of passengers, it was...

Date of travel: November 2018
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International Economy Noumea - Tokyo

Helpful?
Thank Atsuko K
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Atsuko K, Thank you for your message and feedback. We take our customer complaints very seriously and we’re sorry to hear that you had a disappointing experience with us. Unfortunately sometimes flights have to be cancelled at the last minute due to unforeseen circumstances. Our passengers' safety is our priority so this would have been a factor in our...

Date of travel: November 2018
More 
International Economy Noumea - Tokyo

See travel tips for airlines
“get 28 c seats or 28 F”
SungDji, 9 Nov 2018 | Read review
“I prefer aisle seats”
TravelinAlan, 4 Nov 2018 | Read review
“Ask for special assistance if you need it. The team had a wheel chair available for me if I needed it due to my broken leg recovery.”
LeaGill, 29 Oct 2018 | Read review
“Use the online check in”
Ragdad, 21 Oct 2018 | Read review
“As, for an exit seat, better leg room!”
Rachael951, 17 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Aircalin
A French airline based in New Caledonia, Aircalin (SB) operates from a hub at La Tontouta International Airport (NOU). Aircalin flies to a dozen destinations in Australia, Fiji, French Polynesia, Japan, New Zealand, South Korea, Vanuatu, and the Territory of the Wallis and Futuna Islands. The airline also has codeshare agreements with Air France, Air New Zealand, Air Tahiti Nui, Korean Air and Qantas. Its fleet consists of Airbus A320 and Airbus A330-200 planes configured with two cabins: Hibiscus Class, or Business Class, and Economy Class.

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