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Azul


10,383 reviews
Headquarters: Av. Marcos Penteado de Ulhoa Rodrigues 939 Barueri, Sao Paulo, State of Sao Paulo 06460-040 Brazil 011 55 11 4003-1118 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,383 Reviews from our TripAdvisor Community

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10,383 reviews from our community

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Showing 298: English reviews
Orlando, Florida
Level 3 Contributor
21 reviews
6 helpful votes
Reviewed 2 days ago
NEW

Very nice. Comfortable leather seats. Clean and Well maintained. Courteous and considerate flight attendants. Sealed Blanket and pillow on seats for our 8 hour flight. Good movies. Complimentary socks, eye mask and passport holder. Would definitely fly Azul again. Only criticism is They do need more English speaking staff at their airport locations in Cuiaba and Recife.

International Economy Orlando - Sao Paulo
Helpful?
Thank Purrcyn
Level 5 Contributor
42 reviews
6 helpful votes
Reviewed 1 week ago

Azul delay the fly 7/13/18 9.45 pm to 11.45 pm to RECIFE I lost my connection to be in Rio 1;00 am next day. They gave us a voucher for 40.00 lunch for mi and my wife in RECiFE, but the people of Azul in RECIFE just change the voucher for 60.00 Reals around 20.00 Dollars. 'Take it or leave....

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International Economy Orlando - Rio de Janeiro

Helpful?
Thank Milton P
Johannesburg, South Africa
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 1 week ago

It all started as they opened the check in. I was nothing but amazed by the way all Azul employees not only treated the passengers but also the fact that they went way and beyond their call of duty to make things smoothly. They were pleasant to deal with, very efficient, helping in any way they could every single passenger...

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International Economy Fort Lauderdale - Sao Paulo

Helpful?
Thank JBARBOSAJR
Columbia, Missouri
Level 6 Contributor
808 reviews
424 helpful votes
Reviewed 1 week ago

I had three flights on Azul. The service was excellent. Flight delay because of fog was the only hitch. The planes were comfortable.

Domestic Economy Sao Paulo - Cuiaba
Helpful?
Thank Edge W
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed 1 week ago

The check-in was not crowded and fast which was a surprise. The gate process was also very good. The agents were good just a little issue with speaking English but you cannot go wrong for $30 flight :)

Domestic Economy Rio de Janeiro - Sao Paulo
Helpful?
Thank Nick M
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 weeks ago

I have no reason to trust this airline. Our flight was cancelled after 5 hours on the tarmac. They kept coming up with various technical issues that needed to be resolved such as an issue with their media server. We deboarded and reboarded. The plane was "restarted" multiple times. Finally, after midnight we were told the flight was cancelled and...

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International Economy Fort Lauderdale - Sao Paulo

Helpful?
1 Thank Fabio R
West Midlands, United Kingdom
Level 6 Contributor
982 reviews
374 helpful votes
Reviewed 2 weeks ago

V friendly meet and greet, new plane, good leg room, given soft drinks + loads of snacks on all flights, these were the best flights we took, would recommend

Domestic Economy Sao Paulo - Campo Grande
Helpful?
Thank j w
2 reviews
1 helpful vote
Reviewed 3 weeks ago via mobile

Azul Linhas Aéreas is the best Brazil Airline company!!! The service is very good, the airplane is new (Airbus 330) and the employee are very Nice. Each passenger can have one pair of luggage (23kg each) and one hand (10 kg). Also the service in the airport is very nice too.

International Economy Orlando - Recife
Helpful?
Thank Rodrigo S
Clearwater, Florida
Level 6 Contributor
322 reviews
104 helpful votes
Reviewed 4 weeks ago

First experience w/this line, was going on mission trip to Brazil. Staff were great, seats were fine, all was on time. Biggest surprise was the food! We got 2 separate hot meals, hot sandwich 2nd meal, & snacks in between. All great choices & very tasty. The terminal had verrry comfortable seats, some w/leg extensions. Then the exchange rate was...

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International Economy Orlando - Sao Paulo

Helpful?
2 Thank Michaelene2013
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 4 weeks ago

I was going from Lisbon to Rio, and I chose Azul based on their low fares. Well, the only thing I can say is that they left me speechless! I never thought such a cheap and small (are they?) company would be so nice to fly with! The attendants were like super, super, SUPER friendly, as if they were your...

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International Economy Lisbon - Rio de Janeiro

Helpful?
1 Thank Dave C
See travel tips for airlines
“Do not take it”
miltonp8, 6 Aug 2018 | Read review
“Do not believe their agents, they are lying!”
V2181AHfabior, 27 Jul 2018 | Read review
“Do not take late night flights. Chances of getting stuck waiting for the last flight are high.”
671luizp, 9 Jul 2018 | Read review
“Vitoria do Conquista airport is affected weather heavy rain , some”
412sids, 5 Jun 2018 | Read review
“Remember price excludes checked baggage”
christopherlU7356DW, 27 May 2018 | Read review
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About Azul
Azul (AD) is a Brazilian low-cost carrier that flies to about 100 domestic destinations. While the airline serves larger markets such as Belo Horizonte, Rio de Janeiro, Salvador da Bahia and São Paulo, the bulk of its destinations are smaller, underserved markets. It also has a flight to Fort Lauderdale, and codeshare agreements with the Star Alliance and United Airlines (UA). The airline's hubs are located at Viracopos International Airport (VCP), Tancredo Neves International Airport (CNF) and Santos Dumont Airport (SDU). Its fleet consists of about 150 planes, including Airbus, ATR and Embraer aircraft. Most of the aircraft are configured with a single Economy Class cabin, though some planes also have a Business Class cabin.

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