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Azul


12,221 reviews
Headquarters: Av. Marcos Penteado de Ulhoa Rodrigues 939 Barueri, Sao Paulo, State of Sao Paulo 06460-040 Brazil 011 55 11 4003-1118 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,221 Reviews from our TripAdvisor Community

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12,221 reviews from our community

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Showing 359: English reviews
Berlin, Germany
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed 5 days ago
NEW

When one of the flights had to be redirected due to an airport being interdicted (an airplane had to do an emergency landing on the airport's only landing track and had to stay on the track for a long time), Azul dealt with the situation very well. Although they could have communicated things better when all the passengers were still...

Date of travel: December 2018
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International Economy Berlin - Belo Horizonte

Helpful?
Thank marcvper
Estero, Florida
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 1 week ago

First time on Azul flying (Economy Extra). Pleasant flight on a A330 to São Paulo, Brazil, mostly due to the extra leg room and a seat that actually reclines (not sure if standard economy reclines as much). Flight left and arrived on time (Azul prides itself on that). Clean and spacious toilets (when compared to today's new standard toilets) and...

Date of travel: December 2018
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International Economy Fort Lauderdale - Rio de Janeiro

Helpful?
Thank Ronald S
2 reviews
Reviewed 1 week ago

Excelent option. Great plane, service and price. Food was decent. Campinas airport is becoming a hub for this company that flies from there to other places in Brazil and abroad.

Date of travel: December 2018
International Economy Sao Paulo - Lisbon
Helpful?
Thank FlavioC1128
Montreal, Canada
Level 6 Contributor
2,408 reviews
1,641 helpful votes
Reviewed 1 week ago

This was our first flight with this company and we were impressed ! The plane looked new , the flight was smooth , we left and landed on time ,the service was efficient and courteous and the price was really good ! I would fly with them again any time !

Date of travel: December 2018
Domestic Economy Recife - Belem
Helpful?
Thank belleretraite
Miami, Florida
2 reviews
Reviewed 1 week ago via mobile

My family and I really enjoyed flying Azul, great service, and experience with the sky sofa (really great for a family of three or 4 with small kids) and the overall service.

Date of travel: January 2019
International Economy Fort Lauderdale - Curitiba
Helpful?
Thank lizahpm
Rio de Janeiro, RJ
Level 6 Contributor
1,100 reviews
443 helpful votes
Reviewed 1 week ago via mobile

On time, friendly staff in check in, boarding and crew. Comfortable seats, clean plane, good amenities, such as soft drinks, Snacks and good range of videos and tv chanels. Luggage arrived quickly. I suspect this is by far the best airline in the country. A shame not all destinations are served by Blue!

Date of travel: January 2019
Domestic Economy Navegantes - Rio de Janeiro
Helpful?
Thank carlosmp
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 2 weeks ago via mobile

I booked my trip with this company because it offered excellent price but I ended up paying a lot more. Flight canceled twice for no apparent reason. They don’t provide flights from Dallas so I paid fees to have those ones changed. I never had the same problem with other companies. They offered me 500 BRAZILIAN REAIS for my next...

Date of travel: December 2018
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International Economy Orlando - Montes Claros

Helpful?
Thank Ellen M
Punta del Este, Uruguay
Level 5 Contributor
55 reviews
9 helpful votes
Reviewed 2 weeks ago

One of the strongest points about Azul is the legroom, that is slightly bigger than most airlines I've flown with. However compared to other popular airlines like British Airlines, American Airlines, Swiss etc; the food is terrible and the entertainment system is mediocre. Plane food usually isn't very appetizing, but in Azul's case it was worse than what I have...

Date of travel: November 2018
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International Economy Sao Paulo - Fort Lauderdale

Helpful?
Thank larap257
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 3 weeks ago

From the boarding process to the entertainment during the flight, snacks offered, crew and plane. Just great company, in Latin American 99% of airlines are never on time, do not offer any snacks or entertainment on local flights. Bags allowed too. I was ver impressed. Hope one day they come to Colombia. I took 2 flights last October and both...

Date of travel: October 2018
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Domestic Economy Brasilia - Belo Horizonte

Helpful?
1 Thank limavea
Adelaide, Australia
Level 3 Contributor
8 reviews
13 helpful votes
Reviewed 3 weeks ago via mobile

The staff where fantastic at the counter and the boarding gate. Very easy to deal with and the service on board was also great. No delays with our flight and very comfortable aircraft.

Date of travel: December 2018
Domestic Economy Porto Alegre - Belo Horizonte
Helpful?
1 Thank 700mattd
See travel tips for airlines
“Use their app.”
lanemarcus, 19 Dec 2018 | Read review
“Definitely if you want to fly business with Azul check that you are getting what you paid for.”
771rogerc, 19 Dec 2018 | Read review
“get other company”
V599QBcarlas, 17 Oct 2018 | Read review
“Inside the aircraft you'll be okay.”
Mazeva, 10 Oct 2018 | Read review
“you can have a carry on luggage and a hand bag on board at the same time.”
thaist345, 8 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Azul
Azul (AD) is “Brazil’s largest international airline by number of cities served.” Azul will carry you to more than 100 destinations in Brazil, several South American countries, Portugal, and the United States. Codeshare agreements with airlines such as TAP Air Portugal and United expand its reach throughout the world. Its modern fleet includes A320neo, A330, ATR 72, E190, and E195 aircraft. All aircraft, except the short-haul turboprops, feature seat back entertainment monitors. Features on aircraft used for long-haul flights include Economy Extra (seats with additional legroom), Skysofa (a group of four seats in Economy Class that may be turned into a “spacious couch for families, couples, and friends to travel together”), and seats that transform into fully lie-flat beds in Business Class. The airline commenced operations in 2008 from its main operating base of Viracopos/Campinas International Airport (VCP) in suburban São Paulo and continues to dynamically grow.

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