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firefly


183 reviews
Headquarters: Admin Building 1 Sultan Abdul Aziz Shah Airport, Petaling Jaya 47200 Malaysia 011 63 31588279 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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183 Reviews from our TripAdvisor Community

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183 reviews from our community

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Showing 147: English reviews
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 1 week ago

Had a reasonable experience on this airline. We choose then as they were the only direct flight from Phuket to Penang. The planes are propeller ‎engined, seem a bit old, the landing gear was quite squeaky when taxing, landing and taking off. Being small planes, they're not serviced by air bridges. The cabin crew were pleasant and relaxed. There were...

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Southeast Asia Economy Phuket - Penang

Helpful?
Thank Ian D
Singapore, Singapore
1 review
Reviewed 1 week ago

Singapore - Subang - Singapore Convenience is key. Singapore - Subang: Flight was on-time and efficient. Departing Changi T2 and arriving Subang in the centre of town. Easy to get around town. Subang - Singapore: Subang airport is easy to access and has a variety of food options including Macdonalds, KFC, Starbucks, White Coffee etc. Flight was on-time and highly...

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Southeast Asia Economy Singapore - Kuala Lumpur

Helpful?
Thank JohnSGTravels
Arnhem, The Netherlands
Level 6 Contributor
581 reviews
129 helpful votes
Reviewed 1 week ago via mobile

Went on a small plane (2seats on each side, 19rows) and the flight was less than an hour. I received a snack and drink oj board and 20kg of check in luggage is included. Very friendly and helpful crew and very cheap!!

Domestic Economy Kota Bharu - Penang
Helpful?
Thank 302talitham
Mahtomedi, Minnesota
2 reviews
1 helpful vote
Reviewed 7 October 2018

Had my flight canceled due to plane malfunction. Although disappointing, the way the staff handled the situation was what made my experience so enjoyable. Haura, who works as customer service at the Banda Aceh airport immediately came to me to help. She recognized the language barrier and helped explain the situation in English. She arranged for a hotel in Aceh,...

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Southeast Asia Economy Banda Aceh - Penang

Helpful?
Thank maggiepil
Singapore, Singapore
Level 4 Contributor
23 reviews
5 helpful votes
Reviewed 29 September 2018

Firefly arrives into Subang airport, which is in the KL city area and save commuting time. Check-in and immigration clearance lines are short and getting a taxi is very convenient. Try it !

Southeast Asia Economy Singapore - Kuala Lumpur
Helpful?
Thank LeongInSingapore
Kuala Lumpur, Malaysia
Level 4 Contributor
24 reviews
6 helpful votes
Reviewed 19 September 2018

I always fly from Subang if I am going to Penang as teh Airport is closer to home Nothng fussy. Aircraft is a wee bit too small, hence maybe feel a bit congested if u are a big person.Overhead cabin always hits my head. But for a short trip we get juice.. but they dont wake u up for juice...

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Domestic Economy Kuala Lumpur - Penang

Helpful?
Thank FamBamLove
Kuala Lumpur, Malaysia
Level 4 Contributor
36 reviews
18 helpful votes
Reviewed 18 September 2018

Overall, flight was smooth without any turbulence. Taking off and landing was smooth as well, not bumpy. The staffs were nice and friendly, they made sure everyone was comfortable. It was a short flight so they gave us orange juice and peanuts which was nice. But the only problem is that the plane didn't have a restroom. Overall, i'm okay...

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Domestic Economy Kota Bharu - Kuala Lumpur

Helpful?
Thank Sabrena I
Petaling Jjaya
Level 4 Contributor
29 reviews
16 helpful votes
Reviewed 18 September 2018

I've flown Firefly numerous times, simply due to the convenience of Subang Airport. Normally I get a land to taxi arrival time of less than 10 minutes via Subang Airport in contrast to the remote nature of KLIA2 for example.

Domestic Economy Penang - Kuala Lumpur
Helpful?
Thank crazygweilo
Arizona
Level 6 Contributor
476 reviews
334 helpful votes
Reviewed 12 September 2018 via mobile

We flew Firefly from Phuket to Penang. Once a day nonstop is almost perfect - departs HKT at 1520 vs AirAsia (only other nonstop) depart at 2100. Phuket airport was empty in International terminal on a Thursday early afternoon. Less than 2 minute wait at customs/immigration, nobody in Coral Business Lounge, five minutes walk to departures gate. Downside was traffic...

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Southeast Asia Economy Phuket - Penang

Helpful?
Thank AzRat
Wakefield, United Kingdom
Level 6 Contributor
533 reviews
138 helpful votes
Reviewed 27 August 2018

We flew on one of their tiny planes from Penang to Phuket, and the flight wasn't full. We were delayed by about 1 hour. The staff were ok, but were very insistent about ALL devices being switched off throughout the flight, and even took some devices off a teenage boy - bit strange as I'd never seen this happen before....

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Southeast Asia Economy Penang - Phuket

Helpful?
Thank mbetowler
See travel tips for airlines
“Check their website for flight times.”
LeongInSingapore, 29 Sep 2018 | Read review
“if u hv big luggage , check them in. Respect other travellers”
FamBamLove, 18 Sep 2018 | Read review
“Always book seats towards the rear”
crazygweilo, 18 Sep 2018 | Read review
“Try to be on the front, the back is quite noisy”
ClubGGG, 22 Aug 2018 | Read review
“request seats at the rear of the aircraft”
john1604, 24 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About firefly
firefly (FY) is a Malaysian airline based at Sultan Abdul Aziz Shah Airport (SZB). Its other primary hub is located at Penang International Airport (PEN), and secondary hubs can be found at Senai International Airport (JHB) and Sultan Ismail Petra Airport (KBR). firefly is a wholly owned subsidiary of Malaysia Airlines (MH). The airline flies to 11 destinations within Malaysia, as well as seven international destinations in Indonesia, Singapore and Thailand. Its fleet consists of 35 ATR 72-500, ATR 72-600 and Boeing 737-400 aircraft.
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