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firefly


131 Reviews
Headquarters: Admin Building 1 Sultan Abdul Aziz Shah Airport, Petaling Jaya 47200 Malaysia +63-3158-8279 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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131 Reviews from our TripAdvisor Community

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131 reviews from our community

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Showing 104: English reviews
London
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 1 week ago

I chose Firefly since it flies to SZB, which is only a 10-min drive from my destination in PJ. I booked my flights (both outbound and return) with Malaysia Airlines and my ticket included a 30-kg checked baggage allowance. Flights were on a propeller plane. Nothing flashy about them but the cabin was tidy and comfortable. We were offered curry...

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Southeast Asia Economy Singapore - Kuala Lumpur

Helpful?
Thank MilleVoci
Iloilo City, Philippines
Level 6 Contributor
95 reviews
41 helpful votes
Reviewed 1 week ago

fireFly is a good alternative for domestic travel within Malaysia. Sometimes, you can get bargain prices in fireFly if AirAsia (Malaysia's LCC) is a bit more expensive. I liked my check-in experience with them, the personnel were very courteous and helpful, they did the lifting of my bag for me to put in the luggage weighing scale for tagging and...

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Domestic Economy Langkawi - Penang

Helpful?
Thank jsmadrinan
Kuala Lumpur, Malaysia
Level 6 Contributor
260 reviews
110 helpful votes
Reviewed 2 weeks ago

Flight was short and the experience was okay. I only chose them because they landed in Subang Airport.

Southeast Asia Economy Singapore - Kuala Lumpur
Helpful?
Thank nyx799
Cheltenham, United Kingdom
Level 6 Contributor
1,052 reviews
446 helpful votes
Reviewed 2 weeks ago

Low cost carrier based in Malaysia. This was a short hop from Subang to Langkawi, but most enjoyable/; lovely aircrew who really knew their job, and helped all. Turbo prop airplane , and this low key airline ensured our luggage was promply placed on the conveyor belt. Highly recommended.

Domestic Economy Kuala Lumpur - Langkawi
Helpful?
Thank cherriesfan_9
Level 5 Contributor
59 reviews
13 helpful votes
Reviewed 2 weeks ago

This is a domestic arm of Malaysia Airlines and serves 3 designations from Singapore (Subang, Ipoh and Kuantan). Good for commuting to PJ/KL as Subang airport is much nearer however on certain times, the journey from KLCC to the airport will take you about the same time as the journey to KLIA. The only plus is you don't need to...

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Southeast Asia Economy Singapore - Kuala Lumpur

Helpful?
Thank acwt
Phuket, Thailand
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 3 weeks ago

I went to Penang with this brand . The flight is smooth. I feel good and relax in the plane. I would recommend friends who arrives in Penang and decide to travel further to Phuket. It is only one hour.

Southeast Asia Economy Phuket - Penang
Helpful?
Thank praneesweetbee
Sydney, Australia
Level 6 Contributor
154 reviews
86 helpful votes
Reviewed 11 December 2017

this airline is very rare.they listen to their guests needs .we booked our flight well in advance and paid top rate.we later found that they offered a premier fare lower then what we paid for y class offering higher baggage allowance speedy check in and use of lounge prior to flight.after numerous emails to customer service sarah they met our...

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Southeast Asia Economy Phuket - Penang

Helpful?
Thank john1604
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 4 December 2017

Row 1 has extra legroom. However, you will be the last to disembark (ATR-72 entrance and exit is from the rear)

Domestic Economy Kuala Lumpur - Alor Setar
Helpful?
Thank jramnan
Kuala Lumpur, Malaysia
2 reviews
Reviewed 3 December 2017

smooth & comfortable travel with firefly.flight attendants were friendly and helpful.looking forward to fly with firefly soon

Domestic Economy Kuala Lumpur - Langkawi
Helpful?
Thank norhazlizahah
Phuket, Thailand
Level 1 Contributor
3 reviews
Reviewed 3 December 2017

Flights are a quick dash across the Andaman Sea. Less than an hour from push back to touch down. Flights use some little turbo prop ATRs and cruise around 15-18,000 feet for the journey. Route tens to head for the Thai mainland then track along the coast to Penang. You get a few snacks and a choice of water or...

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Southeast Asia Economy Phuket - Penang

Helpful?
Thank timlongitude
See travel tips for airlines
“Row 1 (A,B.D & F) has good leg room”
jramnan, 4 Dec 2017 | Read review
“Book early to get the cheap seats”
timlongitude, 3 Dec 2017 | Read review
“Limited luggage room, don't bring too much carry on”
HockLye, 6 Nov 2017 | Read review
“Save precious time if on short-trip to KL by flying to and from Subang airport”
NasserAboobakar, 21 Oct 2017 | Read review
“morning flight”
Camolida, 15 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About firefly
firefly (FY) is a Malaysian airline based at Sultan Abdul Aziz Shah Airport (SZB). Its other primary hub is located at Penang International Airport (PEN), and secondary hubs can be found at Senai International Airport (JHB) and Sultan Ismail Petra Airport (KBR). firefly is a wholly owned subsidiary of Malaysia Airlines (MH). The airline flies to 11 destinations within Malaysia, as well as seven international destinations in Indonesia, Singapore and Thailand. Its fleet consists of 35 ATR 72-500, ATR 72-600 and Boeing 737-400 aircraft.
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