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Virgin Australia


6,801 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia 011 61 13 67 89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,801 Reviews from our TripAdvisor Community

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6,801 reviews from our community

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Showing 6,603: English reviews
2 reviews
Reviewed today
NEW
via mobile

Flew up to metricon to see the Dons v Gold Coast. Virgin lounge was brilliant again and the flight was up to the Virgin standard. All attendants an crew very attentive and pleasant. Female pilot was exceptional.

Domestic Economy Melbourne - Coolangatta
Helpful?
Thank Rob K
Townsville, Australia
Level 6 Contributor
331 reviews
54 helpful votes
Reviewed today
NEW
via mobile

As always flying with Virgin Australia is a pleasure. The staff are always wonderful and happy. Seats in economy are the same on all the airlines. The entertainment app gives you a good choice to keep you occupied.

Domestic Economy Townsville - Brisbane
Helpful?
Thank JaymieOK
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Sydney, Australia
Level 3 Contributor
3 reviews
Reviewed yesterday
NEW

Recently flew on Virgin Australia for the 2nd time and it I experienced a little different than the first time. The check in process ran very smoothly since we arrived at the airport very early. My family were boarded first since we had an 11 year old with us. In each seat pocket, there would be a mini essentials kit(consisted...

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International Economy Sydney - Hong Kong

Helpful?
Thank AP_2902
Melbourne, Australia
Level 5 Contributor
71 reviews
28 helpful votes
Reviewed yesterday
NEW

Smooth four+ hour flight on A330 in EconomyX (additional $69.00). Same seat, service amd meal but priority boarding, dedicated overhead storage for carry-on baggage and most importantly, longer legroom. My wife and I had 28 A and B which were excellent. Meal was vegetarian frittata with beans - flavour OK, texture poor. Luckily had a reasonable breakfast and a very...

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Domestic Economy Melbourne - Perth

Helpful?
Thank RocketRog
Newcastle, Australia
Level 6 Contributor
454 reviews
230 helpful votes
Reviewed yesterday
NEW

Small plane. (737) Small seats. Narrow aisle. Could barely get my wheeled carry on bag along the aisle. Only redeeming feature was that it was short flight from Sydney to Fiji. Flight wasn’t full on way over and back so had room to spread out. Flew home on partners birthday. Scored a free, small bottle of bubbles and a snack....

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South Pacific Economy Sydney - Nadi

Helpful?
Thank Nathalie E
Gold Coast, Australia
Level 5 Contributor
68 reviews
15 helpful votes
Reviewed yesterday
NEW

From the check in to the flight itself, I got the impression that I was not just a number but a passenger to be welcomed and treated with courtesy and helpfulness. The staff were great, cheerful and businesslike. their attention to an ill passenger was sympathetic and efficient. I loved the flight.

Domestic Economy Brisbane - Melbourne
Helpful?
Thank d0nald37
Sydney, Australia
Level 6 Contributor
120 reviews
21 helpful votes
Reviewed yesterday
NEW

Checking in and getting to our gate was a breeze.The staff worked very efficiently,and the flights were easy going.No problems with luggage or carry on baggage either.Was such a breeze travelling with Virgin.

Domestic Economy Sydney - Marcoola
Helpful?
Thank Tone M
Level 3 Contributor
12 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

Have experienced this on a few flights recently and am definitely loving the service, very handy! Have some emails that I need to deal with and can check the latest sports results

Domestic Premium Economy Melbourne - Sydney
Helpful?
Thank Conrad W
Melbourne, Australia
2 reviews
Reviewed yesterday
NEW
via mobile

This was the first time I had flown with virgin and I was a bit skeptical as it was a longhaul flight but honestly it was by far the best aircraft that I have flown with. The flight was over 15 hours and the staff were very accommodating all throughout the flight, I upgraded my seat to premium economy and...

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International Premium Economy Brisbane - Los Angeles

Helpful?
Thank aishakars28
Plano, Texas
Level 5 Contributor
90 reviews
36 helpful votes
Reviewed yesterday
NEW

Our first negative surprise was getting to the airport and finding out that we didn't have a checked bag. I had looked through all the information online and was certain that I had them. We were able to re-arrange our bags and only have to pay for one (NZ$100). Even when I looked back at my reservation I couldn't figure...

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Trans-Tasman Economy Christchurch - Brisbane

Helpful?
Thank Janb3321
See travel tips for airlines
“Check in on line before you get to the airport. Arrive in good time as baggage areas are extremely busy close to time.”
d0nald37, 15 Jul 2018 | Read review
“Get there 1hr before flight.”
Toenieeee, 15 Jul 2018 | Read review
“Use another airline”
Janb3321, 15 Jul 2018 | Read review
“Beg for the exit row”
WarrenAus, 15 Jul 2018 | Read review
“Travel with a coat and scarf”
noelam2013, 14 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).

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