We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Virgin Australia


8,617 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia 011 61 13 67 89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

8,617 Reviews from our TripAdvisor Community

Write a Review

8,617 reviews from our community

Filter reviews by popular destinations:
All reviews Sydney Brisbane Melbourne Perth Adelaide Los Angeles Coolangatta Denpasar Auckland Cairns Hobart Nadi Darwin Canberra Christchurch
Traveller rating
Cabin
  • (6,879)
  • (524)
  • (974)
  • (0)
Route
  • (5,380)
  • (1,734)
  • (744)
  • (519)
  • (2)
  • More
Language
  • More
Showing 8,387: English reviews
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed today
NEW

Friendly staff, (except for kiosk staff at booking), comfortable seating, on time, another good experience.

Date of travel: December 2018
Domestic Economy Coolangatta - Adelaide
Helpful?
Thank DayTrip496972
Sydney, Australia
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed today
NEW

the flight was only short. Had no issues on the plane. Plane was on time. By the time the plane took off and then snacks were served it was time to land. Felt like no time at all had passed.

Date of travel: December 2018
Domestic Economy Sydney - Coolangatta
Helpful?
Thank 468kelly
Level 2 Contributor
6 reviews
Reviewed today
NEW
via mobile

We had used our Velocity points to pay for a return Business class flight as we were travelling on to Hawaii and decided to treat ourselves! Really awesome service from the staff! They are always very attentive. We were very lucky to get the new business class seats coming home from Sydney with the individual capsule style. As a couple...

Date of travel: December 2018
More 
Domestic Business Class Sydney - Perth

Helpful?
Thank Kellene O
Brisbane, Australia
Level 6 Contributor
101 reviews
38 helpful votes
Reviewed today
NEW

We (family of 4, including two teenagers and who usually fly with a competitor airline) booked Virgin for a short flight from Hobart to Melbourne. The plane was modern and in very good condition; we managed to get Row 3 (extra leg room, immediately behind business class seats) which was an added bonus. The only downfall - the in-flight snack...

Date of travel: January 2019
More 
Domestic Economy Hobart - Melbourne

Helpful?
Thank Liisa0
Level 2 Contributor
6 reviews
Reviewed today
NEW

Recently flew home from holidays. Initial flight had a stop in Brisbane. On arriving a little early for this flight I enquired about changing to an earlier direct flight at the lounge. Immediately on to it and whilst business class seats all sold - staff member put us in exit row with a spare seat. Awesome service and we got...

Date of travel: January 2019
More 
Domestic Economy Cairns - Melbourne

Helpful?
Thank Brett P
Level 1 Contributor
3 reviews
Reviewed today
NEW

My favorite airline by far, Virgin Australia have a great rewards program and caring staff who always make an effort.

Date of travel: July 2018
Domestic Economy Brisbane - Sydney
Helpful?
Thank Mackayla P
Sydney, Australia
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed today
NEW

Having done more than 100 flights between the 3 of us in the last 12 months, Virgin was always on time within 30 minutes. They are always happy to move us on to an earlier flight if we finished our builds early. The Lounge is a blessing, the breakfast & coffee is always welcome. The points upgrades are a great...

Date of travel: November 2018
More 
Domestic Premium Economy Sydney - Melbourne

Helpful?
1 Thank Ben6942
Melbourne, Australia
Level 4 Contributor
44 reviews
15 helpful votes
Reviewed today
NEW

First of all Adelaide Airport. Gates 10-16 domestic, no rubbish bins anywhere. Had to leave my drink container on the floor next to where another person had the same problem. Melbourne gates plenty of bins. Not Virgins fault but unable to review airport . Virgin still giving great service and continue to innovate. Only reason i didn't give score of...

Date of travel: January 2019
More 
Domestic Economy Adelaide - Melbourne

Helpful?
Thank spin82
Melbourne, Australia
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed today
NEW

Plane was delayed,wait at baggage area was horrible took 2 hours to check baggage in,staff were helpful but could not hear what was being said over loud speaker

Date of travel: December 2018
Domestic Economy Melbourne - Hamilton Island
Helpful?
Thank raymondarbuckle150
Edmonton, Canada
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed today
NEW

the flight was 30 min delayed, check in was a breeze & the staff were very polite & helpful. They have extra security questions since the flight is going to USA. The flight was 13 hours but we did not feel tired since we were able to sleep during the flight, the meal was good & plenty, they served dinner,...

Date of travel: January 2019
More 
International Economy Sydney - Los Angeles

Helpful?
1 Thank 786BASHIR110
See travel tips for airlines
“Try to book online”
DayTrip496972, 15 Jan 2019 | Read review
“Take your own snacks on board”
Liisa0, 15 Jan 2019 | Read review
“Get on the rewards program”
mackaylap2018, 15 Jan 2019 | Read review
“join velocity. Much easier to print bag tags etc.”
spin82, 15 Jan 2019 | Read review
“Checkin online and then print bag labels for bag drop - it's quick and the staff are happy to help if needed.”
841odettec, 15 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).

877 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (877)
Viewed
Food and Drink (110)
Viewed
Our fleet (12)
Viewed
Seat (57)
Viewed
View from Window (132)
Viewed
Cabin (57)
Viewed
Airport (90)
Viewed
Onboard Feature (37)
Viewed
Airline Lounge (31)
Viewed
Other (351)