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Virgin Australia


8,110 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia 011 61 13 67 89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,110 Reviews from our TripAdvisor Community

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8,110 reviews from our community

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Showing 7,893: English reviews
Adelaide, Australia
Level 5 Contributor
38 reviews
23 helpful votes
Reviewed yesterday
NEW

I recently upgraded myself and my wife from Economy X to Business Class for the return leg of our trip to Bali. In order to do this, I essentially gave up the Row 3 seats I had booked (and paid extra for), only to be moved into Row 2. Whilst the seats are obviously nicer and there is no 3rd...

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International Business Class Denpasar - Sydney

Helpful?
Thank Kaygee79Aus
2 reviews
Reviewed yesterday
NEW

Virgin is now doing a full meal service on its Trans Tasman flights . We had a choice of 3 meals including one which was vegitarian as well as an acholic beverage or soft drink. Cabin service was very good & we enjoyed the meal. Keep up the good work Virgin we really enjoy flying with you.

Trans-Tasman Economy Sydney - Auckland
Helpful?
Thank Adventure36915686873
Sheridan, Oregon
2 reviews
Reviewed yesterday
NEW

What stood out was the friendliness care behind the service during the flight. Real interest in how I and my associate were doing. Food was decent. The people at the check-in on both to Sydney and from Melbourne were helpful, friendly and in communication with us. A pleasure it was.

International Economy Honolulu - Sydney
Helpful?
Thank Jet51114136849
Buchs Aargau, Switzerland
Level 5 Contributor
78 reviews
18 helpful votes
Reviewed yesterday
NEW

The flight was in time there was enough space but the food served was really awful. I know that food on the planes are not top but this was really disgusting, otherwise the flight personnel was very kind.

Domestic Business Class Uluru-Kata Tjuta National Park - Sydney
Helpful?
Thank cavalivo
Melbourne, Australia
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

Our flight from Broome to Melbourne went well. Virgin met all expectations, punctual, polite, respectful, kept fluid levels up,

International Economy Broome - Melbourne
Helpful?
Thank HilIngram
Melbourne, Australia
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 2 days ago
NEW

A terrible flight. Flight was overbooked so instead of going direct Melbourne to Gold Coast we had to go via Sydney. When we questioned them as to why this happened their response was "it happens all the time. We over book flights." Not what you want to hear, and doesn't make you want to fly with them again. Too make...

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Domestic Economy Melbourne - Coolangatta

Helpful?
Thank Pauline S
Toronto, Canada
Level 5 Contributor
74 reviews
48 helpful votes
Reviewed 2 days ago
NEW
via mobile

Really disappointed that for a 4+ hour flight we got tiny vegetarian sandwiches and had to pay if we wanted anything besides orange juice or coffee. I felt like I was on a budget line. The plane also looked dated and there were no personal TVs which most competitor lines offer for flights of similar durations. Might as well pay...

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Domestic Economy Darwin - Sydney

Helpful?
Thank StephS5623
Los Angeles, CA
Level 6 Contributor
103 reviews
55 helpful votes
Reviewed 2 days ago
NEW

In a previous review I rated Virgin Australia as an average airline. It is not - it is even less than that after our recent experience flying business class from Sydney to LA. When we checked in we were told no wheel chair had been requested although the previous day I had called them and made sure about meal preferences...

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International Business Class Sydney - Los Angeles

Helpful?
Thank pksubramanian
Melbourne
Level 6 Contributor
122 reviews
53 helpful votes
Reviewed 2 days ago
NEW

I flew recently from Melbourne to Sydney and back. Virgin always been quick and efficient. Online check in means no need to line up unless you have a bag. I have platinum status so I can relax in lounge before boarding. However, Lounge does lack vegetarian option especially in breakfast. I would suggest at least Croissant, Hashbrown or something better...

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Domestic Economy Melbourne - Sydney

Helpful?
Thank lovetravel7519
Sydney, Australia
Level 6 Contributor
140 reviews
40 helpful votes
Reviewed 2 days ago
NEW

We were delayed on the ground at the terminal and then again in the air to come in to Syd. Not sure why, didnt have any connecting flights, so didnt really affect me much. Crew members were lovely, flight was good.

Domestic Economy Melbourne - Sydney
Helpful?
Thank Michelle P
See travel tips for airlines
“Arrive early for the flight. All went smoothly.”
Jet51114136849, 18 Nov 2018 | Read review
“If you want to eat buy something”
cavalivo, 18 Nov 2018 | Read review
“Don't use them.”
705paulines, 17 Nov 2018 | Read review
“Better if you have status”
lovetravel7519, 17 Nov 2018 | Read review
“Make sure your bag weight is 23kilo at the free weight machine befor you go to bag drop”
ralphp429, 16 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).

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