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Virgin Australia


7,688 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia 011 61 13 67 89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,688 Reviews from our TripAdvisor Community

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7,688 reviews from our community

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Showing 7,483: English reviews
Melbourne, Australia
Level 6 Contributor
102 reviews
19 helpful votes
Reviewed today
NEW

good not complain only one thing going up the biscuit was a tooth breaker did not eat it coming home a very big improvement

Domestic Economy Melbourne - Marcoola
Helpful?
Thank tony s
Melbourne, Australia
Level 5 Contributor
51 reviews
12 helpful votes
Reviewed today
NEW
via mobile

We have been traveling with Virgin since Ansett stopped flying and have always found their service level very good The Virgin Lounges are excellant and in general their ground staff are also very helpful In the air they have bought some fun back into flying. A case in point recently on a return flight from Brisbane to Melbourne , the...

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Domestic Economy Melbourne - Brisbane

Helpful?
Thank 0303SOH
Brisbane, Australia
Level 5 Contributor
44 reviews
20 helpful votes
Reviewed today
NEW

Nice Boeing 737-800 series aircraft used on this sector. Staff were polite and efficient as usual. Small snack and tea / coffee / water offered to all passengers in economy. Small issue with electronic machine accepting 2 bags at the do it yourself area, but, after a staff member assisted the machine accepted by 2 bags without extra charge as...

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Domestic Economy Coolangatta - Melbourne

Helpful?
Thank pog1966
Sydney, Australia
Level 4 Contributor
49 reviews
9 helpful votes
Reviewed today
NEW

We have always had excellent service in the air on both domestic and international and have never had an issue with international check in. However a recent domestic flight showed a very different check in situation. The mess around the self check was a little confusing, we then had navigated our way through the entire check in to be refused...

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Domestic Economy Sydney - Brisbane

Helpful?
Thank climoges
Melbourne, Australia
Level 4 Contributor
41 reviews
19 helpful votes
Reviewed yesterday
NEW

I cannot praise this airline enough for their attention & assistance, when I first booked this holiday including our flights everything was all as it has been before on other holidays, however, one month prior to our departure dates, I was in pain and was diagnosed as requiring a hip replacement operation, I wasn't sure if we should cancel (we...

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South Pacific Economy Melbourne - Port Vila

Helpful?
Thank AlanR1496
North Lakes, Australia
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

A friend told me to bid on for an upgrade from economy class to business class, I really didn't think too much about it. So I did, the bid was accepted and I had nice service on the way over to Auckland. I thought I would bid again to be upgraded on my return flight home. Which was accepted again....

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Trans-Tasman Business Class Brisbane - Auckland

Helpful?
Thank tkiernan62
Glenelg, Australia
Level 5 Contributor
48 reviews
8 helpful votes
Reviewed yesterday
NEW

Dedicated check-in and security check in Brisbane were first class. Lounge was packed so seats a problem, but managed to find one. Food and drink selection OK but not outstanding. Priority boarding and on aircraft greeting excellent. Crew were very good. Inconsistent business product is a problem for Virgin. No power points or USB on this flights although previous flight...

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Domestic Business Class Brisbane - Adelaide

Helpful?
Thank CTMCtrip
Melbourne, Australia
2 reviews
1 helpful vote
Reviewed yesterday
NEW

Virgin Australia always a good flight Cabin Staff always plesent Good choice of movies on Inflight Entertainment system

Domestic Economy Melbourne - Coolangatta
Helpful?
Thank Paultats
Mackay, Australia
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

A very comfortable flight. Delicious food and professional and friendly service from the cabin crew. Premium Economy seats are like the Business class seats on domestic flights. There was plenty of leg room and the seats were comfortable. The flight's departure was delayed and as a consequence, we missed our connecting flight on Delta to Boseman, Montana. I cannot fault...

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International Premium Economy Sydney - Los Angeles

Helpful?
Thank bonei24
Level 4 Contributor
22 reviews
3 helpful votes
Reviewed yesterday
NEW

Could not believe that Virgin did not have TV's on the plane for 6.5hrs. We still paid a decent amount for our flight there was no where on the website when booking that said there would be no TV's , there was only the option to upgrade to business (who also had no TV's ) & the option for food...

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International Premium Economy Sydney - Denpasar

Helpful?
Thank larissa a
See travel tips for airlines
“enjoy get comfortable get something to read”
tonys726, 25 Sep 2018 | Read review
“There is an option named Econony X for a little extra which gives you additional legroom and seat recline.”
pog1966, 25 Sep 2018 | Read review
“If you can afford it, opt for Premium Economy, or else put in a bid to upgrade.”
bonei24, 24 Sep 2018 | Read review
“Fly Garuda if you are flying to Bali.”
716larissaa, 24 Sep 2018 | Read review
“stay away from the window seat.”
rad6940, 24 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).

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