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Virgin Australia


4 of 5 stars
1,388 Reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia +61-13-67-89 Website

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    Excellent
  • 507
    Very good
  • 228
    Average
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    Poor
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    Terrible
Comfortable, Great Staff

Friendly Staff and comfortable ride, (self serve) mid flight snack choices seem to have declined... read more

4 of 5 starsReviewed 3 days ago
Darrell_V71
,
Melbourne, Australia
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,388 Reviews from our TripAdvisor Community

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1,388 reviews from our community

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English first
Melbourne, Australia
Level Contributor
17 reviews
8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Friendly Staff and comfortable ride, (self serve) mid flight snack choices seem to have declined since past trips but not a biggie.

International Economy Brisbane - Los Angeles
Helpful?
Thank Darrell_V71
Sydney, Australia
Level Contributor
79 reviews
23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Virgin have the right approach. Flights are on time, staff are very accommodating, pleasant and greet you as you board. The staff are all wonderful.

Domestic Economy Sydney - Melbourne
Helpful?
Thank Carole2073
Brisbane, Australia
Level Contributor
193 reviews
43 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The flight was smooth and staff lovely. We were given handheld TVs for entertainment which can be annoying as you need to store it and your tray to go to the toilet, would prefer TV's in the seat. Food was ok, standard snacls really. Luggage came out pretty much first, but not first. I would fly them again but stick...

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South Pacific Premium Economy Port Vila - Brisbane

Helpful?
Thank Lissf1976
Melbourne, Australia
Level Contributor
69 reviews
29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We flew virgin on our trip home from holidays and had an enjoyable flight, the Captain made his anouncement introducing the crew and told us a bit about our trip including weather and ETA to Melbourne, I think it's great when the Captain does this but sadly many don't and it's just like a bus trip. The only negative was...

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Domestic Economy Darwin - Melbourne

Helpful?
Thank Shardon2013
Toowoomba, Australia
Level Contributor
88 reviews
29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I take domestic flights 4-6 times a year. After flying with several airlines within Australia, I now choose to fly with Virgin. Even flying economy class, service is friendly and helpful from check in to flight, which hasn't been the case with other providers. Planes are clean, and lavatories are regularly checked and restocked. Snacks are okay, but not fabulous....

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Domestic Economy Brisbane - Adelaide

Helpful?
Thank Susanne_Bellamy
Adelaide, Australia
Level Contributor
25 reviews
10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have flown with Virgin many times and have always found the staff to be of very high standard, very friendly, happy & helpful. The planes are well presented, always clean. The inflight entertainment is great as long as you have downloaded the Virgin app before you take off onto your phone or ipad. The snacks are OK and there...

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Domestic Economy Adelaide - Perth

Helpful?
Thank Emma S
Level Contributor
157 reviews
30 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

The ATR 70 gave an excellent view to every passenger. The wing above the fuselage made all the difference. It was roomier than the Dash 8. The staff were helpful and friendly. The boarding and alighting was very quick and easy.

Domestic Economy Port Macquarie - Brisbane
Helpful?
Thank nameerfud
Level Contributor
157 reviews
30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I was right down the back of the plane which didn't worry me. It was close to the toilets. One of the lunch choices ran out by the time it got to me, however it was worthwhile anyway. The leg room was sufficient, even though I'm tall. The width of the seat was sufficient. If you want to watch movies...

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Domestic Economy Brisbane - Perth

Helpful?
Thank nameerfud
Level Contributor
77 reviews
26 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This short 1 hour flight was one of those flights that I would have been happy if it went for longer. The staff were so friendly and helpful and the food was much better than expected or anticipated. The seats were very comfortable and it was an all round great experience

Domestic Business Class Brisbane - Sydney
Helpful?
Thank Mic E
Faulconbridge, Australia
Level Contributor
47 reviews
21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We decided to use our Velocity points to snag a business class upgrade on our recent flight to Cairns. I like the separate security queue and direct access to the business class lounge at Sydney Airport. The choice of food and drinks is reasonable in the lounge and it is very bright and spacious, a relaxing place to wait for...

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Domestic Business Class Sydney - Cairns

Helpful?
Thank Idgjam
See travel tips for airlines
“Eat prior to boarding or pre-order food.”
 of 5 stars Susanne_Bellamy, 23 Aug 2016 | Read review
“Download the inflight entertainment app before you take off”
 of 5 stars 393emmas, 23 Aug 2016 | Read review
“Business is the way to fly”
 of 5 stars 905mice, 23 Aug 2016 | Read review
“Travel buisness class or just dont go to Fiji as it was over run with children.”
 of 5 stars CollesRoad, 22 Aug 2016 | Read review
“Get another airline!!”
 of 5 stars TerrySenior, 22 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is the country's second-largest airline. It flies to about 50 destinations, including about 30 within Australia, as well as points in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, Premium Economy Class and Economy Class seating. At nine Australian airports, premium cabin passengers have access to the carrier's Virgin Australia Lounge. The airport has hubs at four airports: Auckland Airport (AKL), Brisbane Airport (BNE), Melbourne Airport (MEL) and Sydney Airport (SYD).

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