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Jeju Air


578 reviews
Headquarters: 312-1 Yon-Dong, Jeju, Jeju Island 63000 South Korea 011 82 1599-1500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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578 Reviews from our TripAdvisor Community

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578 reviews from our community

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Showing 130: English reviews
Tel Aviv, Israel
Level 3 Contributor
12 reviews
12 helpful votes
Reviewed 1 week ago via mobile

The flight from busan to jeju was very short but everything was great! Lots of place for the legs and the crew were really nice! Even served small bag of cookies! The price was incredibly cheap. See you next time!😍

Date of travel: October 2018
Domestic Economy Busan - Jeju
Helpful?
1 Thank OhadNomad
2 reviews
1 helpful vote
Reviewed 2 weeks ago

Yes to budget but No to their baggage policy & I suggest It should be changed. They do not allow combined baggage! We are a family of 4 with 60kgs of total bag allowance. (Note: The ONLY available flight at the time we purchased it was their SPECIAL FARE) We only used 1 big luggage and a back pack for...

Date of travel: November 2018
More 
Southeast Asia Economy Seoul - Manila

Helpful?
1 Thank JKJ2918
Level 4 Contributor
46 reviews
8 helpful votes
Reviewed 2 weeks ago

We just take one flight from Seoul GMP to Osaka Kansai. The plane was on time and the flight itself very confortable (the aircraft seemed new one). The staff was proffessional and the price very attractive (it is a low cost companyk if you need any extra, you have to pay) So overall no problem with this company

Date of travel: October 2018
North Asia Economy Seoul - Osaka
Helpful?
Thank ghorbelma
Level 6 Contributor
99 reviews
17 helpful votes
Reviewed 2 weeks ago

We searched the cheapest fare of fly Seoul and found Jeju air was doing promotion thus we picked them. We weren’t booked ticket via Jeju air thus the agent can’t provide e-ticket or recap luggage allowance to show on the confirmation message. Nevertheless I checked with Jeju air customer service that their reply were fast and clear. It’s very appreciated...

Date of travel: November 2018
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North Asia Economy Hong Kong - Seoul

Helpful?
1 Thank BreadChan
Bogota, Colombia
Level 3 Contributor
22 reviews
2 helpful votes
Reviewed 3 weeks ago

Quick, easy and not so bad for a low cost company. The only ¨problem¨is the counter location, as is located in a different terminal.. a really old one. employees are really friendly and I dont have any complain of the service on board.

Date of travel: November 2018
Southeast Asia Economy Tokyo - Ho Chi Minh City
Helpful?
Thank CesarSantamaria
Krakow, Poland
Level 6 Contributor
405 reviews
160 helpful votes
Reviewed 4 weeks ago

No frills airline. Check in at Narita was a breeze while there was a line at Busan to return to Narita but it moved along at a reasonable pace. I tried to check in using the application but had no luck. The aircraft left on time on both legs of the journey. You have to pay for extras such as...

Date of travel: November 2018
More 
North Asia Economy Tokyo - Busan

Helpful?
Thank akmacca
Taganga, Colombia
Level 4 Contributor
30 reviews
4 helpful votes
Reviewed 4 weeks ago via mobile

I bought their tickets through a cheep tickets website, although I was impressed with the company’s policy’s and how nice their employees were. First of all I was able to have 15kg of check in luggage free of charge! And most importantly is that I missed my flight due to the costumes And I got a full refund!! During this...

Date of travel: October 2018
More 
North Asia Economy Okinawa City - Busan

Helpful?
Thank lea d
Hong Kong, China
Level 6 Contributor
284 reviews
83 helpful votes
Reviewed 4 weeks ago

It was my second time to take this airline. Although the price for the ticket airline was cheap, the service was acceptable given that it was a low price airline

Date of travel: November 2018
North Asia Economy Hong Kong - Seoul
Helpful?
Thank Wilfred P
New York City, New York
Level 4 Contributor
19 reviews
1 helpful vote
Reviewed 4 weeks ago via mobile

I didn’t like this airline at all. Seats are so small and uncomfortable and they don’t even serve beverages on my way to Jeju island from gimpo. I’ve made lot of short trips in the USA and always had beverages served. This was the only airline I’ve experienced that didn’t serve anything. Would not recommend this Airline.

Date of travel: October 2018
Domestic Economy Seoul - Jeju
Helpful?
Thank CindyPL
Bangkok, Thailand
Level 5 Contributor
47 reviews
17 helpful votes
Reviewed 6 November 2018 via mobile

Jeju air floor carpet was clean. The fabric on the chair felt sturdy soft and I repeat, clean. We slept well (The regular pricey airline that I frequently use, will be put to shame for missing their details on grime and spills) Air hostess blended into the cream white walls. They have white uniforms with off cream jackets. Overall, it...

Date of travel: November 2018
More 
North Asia Economy Bangkok - Seoul

Helpful?
Thank Jane L
See travel tips for airlines
“Do not combine baggage allowance.”
JKJ2918, 26 Nov 2018 | Read review
“Remeber to check the terminal number of your airline.”
CesarSantamaria, 22 Nov 2018 | Read review
“They should carry in an appropriate amount of things so that they don't have to pay some extra charge”
aliekimorange83, 11 Oct 2018 | Read review
“Read about their policies on their website beforehand, or even better; call them. A lot of information on English is unclear or not there.”
Alinabbb, 27 Jul 2018 | Read review
“they delay the flight for half an hour without any notice.”
MELOOODYLI, 27 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Jeju Air
Jeju Air (7C) is a South Korean carrier headquartered in Jeju City. It operates primary hubs at Incheon International Airport (ICN) and Jeju International Airport (CJU) and a secondary hub at Gimhae International Airport (PUS). Domestically, the airline flies to six destinations. It also has scheduled international service to Cambodia, Guam, Hong Kong, Japan, Northern Mariana Islands, China, the Philippines, Taiwan, Thailand and Vietnam, as well as charter operations. The airline's fleet consists of 20 Boeing 737-800 planes configured with a single Economy Class cabin.
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