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Jeju Air


539 reviews
Headquarters: 312-1 Yon-Dong, Jeju, Jeju Island 63000 South Korea 011 82 1599-1500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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539 Reviews from our TripAdvisor Community

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539 reviews from our community

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Showing 117: English reviews
Hallandale Beach, Florida, United States
Level 6 Contributor
396 reviews
109 helpful votes
Reviewed 4 days ago
NEW

We flew Jeju Air from Seoul to Tokyo. The flight was comfortable, although typical 737 seating. The flight attendants were courteous. You can purchase beverages and snacks on board. Flight was a little under three hours. A good bargain.

North Asia Economy Seoul - Tokyo
Helpful?
1 Thank Jerry J
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

First time use Jeju Air, and it was great! The service was awesome, for me it’s the same with big airlines. Not like some LCC, they serve water, the seats are nice, what’s more, CA are very friendly, caring. I will for sure use again if I have to use LCC. Thank you very much!

International Economy Tokyo - Hagatna
Helpful?
Thank Meiy W
Hawaii
Level 6 Contributor
235 reviews
42 helpful votes
Reviewed 6 days ago
NEW
via mobile

We took jeju air from gimpo to jeju. Lots of flights to choose from and only a bit over an hour flight. We flew on 737 with middle aisle with 3 seats each side. It was tight but ok for the short flight. We had a delay in jeju of about 30 minutes...the crazy thing is they have speaker announcements...

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Domestic Economy Seoul - Jeju

Helpful?
Thank LW811055
Siheung, South Korea
1 review
Reviewed 1 week ago
NEW

I was very disappointed one of the cabin crew. She was just looking at me carrying my luggage that was very heavy on board. She didn't even try to help me. I am just wondering if they were told how to treat customers?!!!! Very poor customer service!!!I don't hate all the cabin crew coz not all of them are the...

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North Asia Economy Cebu Island - Seoul

Helpful?
Thank aliekimorange83
2 reviews
Reviewed 2 weeks ago via mobile

have delicious meal on plane and good service 👍👍 I recoment Korean pork with rice, very delicious and enough for long fly (for me 5 hours) And the crew have a good service mind if you have problem just call them

North Asia Economy Bangkok - Seoul
Helpful?
Thank ChonladaS32
Chester, United Kingdom
Level 5 Contributor
50 reviews
11 helpful votes
Reviewed 3 weeks ago via mobile

Only a short flight from seoul to juju for a few days break when I was staying in seoul. The check in was fast and easy as I am a foreigner I had to check in at the desks but there are self check in booths for locals. But the check in was fast and efficient. The security is quite...

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Domestic Economy Seoul - Jeju

Helpful?
1 Thank FayeLG97
Level 2 Contributor
5 reviews
Reviewed 3 weeks ago via mobile

Forget any customer support in advance of your flight. We wanted to reserve seats but airline will tell you to get the app to reserve the seat but the app doesn't work. Email inquiry will go unanswered. If you go to the airport service center to reserve a seat days in advance, they will you tell you to download the...

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North Asia Economy Seoul - Tokyo

Helpful?
Thank JD S
Singapore, Singapore
Level 4 Contributor
47 reviews
8 helpful votes
Reviewed 4 weeks ago via mobile

Service was great, aircraft ambience was amazing, seats were comfortable, flight was punctual and no uneasiness during landing of the aircraft.

Domestic Economy Jeju - Busan
Helpful?
Thank Cecilia B
Macau, China
2 reviews
Reviewed 4 weeks ago

As it was a cheap flight nothing I can ask for. The hostress is very charmful during the flight always hand over the water .

North Asia Economy Hong Kong - Seoul
Helpful?
Thank 988antonioy
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed 4 weeks ago via mobile

The seat is quite comfortable Clean and also tidy 🤗 The Crew is kind and also give mineral water.. From Jeju to Busan, I also flew with Jeju Air 2 thumbs up for Jeju Air Hope will come to Jeju Island again😍

Domestic Economy Seoul - Jeju
Helpful?
Thank SpringGarden13
See travel tips for airlines
“They should carry in an appropriate amount of things so that they don't have to pay some extra charge”
aliekimorange83, 11 Oct 2018 | Read review
“Read about their policies on their website beforehand, or even better; call them. A lot of information on English is unclear or not there.”
Alinabbb, 27 Jul 2018 | Read review
“they delay the flight for half an hour without any notice.”
853lim, 27 May 2018 | Read review
“Secure your bookings online and arrive at least 30-40 mins earlier as the queue to check in and board could be slow.”
294sharonk, 10 May 2018 | Read review
“Budget airline that services Jeju Island and locations in Korea and Japan.”
TheWellTravelled, 24 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Jeju Air
Jeju Air (7C) is a South Korean carrier headquartered in Jeju City. It operates primary hubs at Incheon International Airport (ICN) and Jeju International Airport (CJU) and a secondary hub at Gimhae International Airport (PUS). Domestically, the airline flies to six destinations. It also has scheduled international service to Cambodia, Guam, Hong Kong, Japan, Northern Mariana Islands, China, the Philippines, Taiwan, Thailand and Vietnam, as well as charter operations. The airline's fleet consists of 20 Boeing 737-800 planes configured with a single Economy Class cabin.
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