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HOP!


965 reviews
Headquarters: 40 rue d_Arcueil, 94150 Rungis France +33-0892-70-22-22 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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965 Reviews from our TripAdvisor Community

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965 reviews from our community

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Showing 103: English reviews
Marseille, France
Level 5 Contributor
58 reviews
17 helpful votes
Reviewed 1 week ago

Excellent service and working planes, even if a bit old in the few flights i took. However they can improve their app, i was unable to use it(the air france one that is) as it required the CC number that was used for the reservation, that was made by a travel agency. Was it a workaround ? maybe, but it...

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Europe Economy Milan - Marseille

Helpful?
Thank Xavier_SRD
1 review
Reviewed 1 week ago

It's unbelievable that this airline is still alive ... you are lucky if your flight has only one hour delay but normally you should calculate two. The tickets are maybe a little bit cheaper (but only a LITTLE) ... but not as cheap as they should be ... never ever again. And .. by the way due to the tough...

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Domestic Economy Toulouse - Paris

Helpful?
Thank Veronika E
1 review
Reviewed 2 weeks ago

everything is mentioned in the headline - always too late, dirty aircrafts, unfriendly stuff. Not a single word of excuse.

Domestic Economy Strasbourg - Toulouse
Helpful?
Thank Markus R
Santa Monica, California
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 2 weeks ago

Flight on time, crew polite and nice, seats as good as if it were a non-low costs company. The only thing I should say that I did not appreciate is that we were supposed to make the check-in 2 hours before the flight departure. I stood there earlier and the crew went and opened the check-in only 1 hour and...

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Europe Economy Nuremberg - Paris

Helpful?
Thank sonito90404
Level 4 Contributor
38 reviews
12 helpful votes
Reviewed 3 weeks ago

This was my first experience of using Hop! and on the whole, they were very good. The plane was an Embraer 190 and it was quite basic - which vinyl seats - but the legroom was file and it was clean and tidy. The staff on-board were very pleasant and efficiently sorted out a snack and drink in the 1...

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Europe Economy Newcastle upon Tyne - Paris

Helpful?
Thank David L
Canton of Zurich, Switzerland
Level 4 Contributor
26 reviews
8 helpful votes
Reviewed 4 weeks ago

We could bring more luggage than we had declared, and could ad a Box without paying an extra charge (like Easy jet likes to do). Despite of delated departure due to a strike of the sky guider the board team did everything to get all the passengers to their destination, The pilot chose to fly lower and use a route...

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Domestic Economy Toulouse - Strasbourg

Helpful?
Thank glanzenberg
Bratislava, Slovakia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 9 May 2018

Our flight had a delay of 30 minutes, which was fine, however, the connection in Lyon was terrible, mostly due to poor organisation and staff of airport in Lyon, we had to run to other terminal and go through security check.. again!

Domestic Economy Nantes - Lyon
Helpful?
Thank jaroslavadame
Level 1 Contributor
3 reviews
Reviewed 6 May 2018

Hop! Are part of Air France. Charles De Gaul is a large Airport and it was our first time departing from it.The Air France staff were very helpful advising the procedures to go through to get luggage checked in & getting us to the departure gate, If you have not flown from here, I would advise giving it 30mins extra...

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Europe Economy Paris - Aberdeen

Helpful?
Thank Martin E
Panama City Beach, Florida
Level 4 Contributor
26 reviews
18 helpful votes
Reviewed 6 May 2018

Our trip to Lourdes happened to coincide with the train strike in France. Fortunately our TGV tickets were refundable, so I was able to switch from train to plane without the train penalty. There was not much time to shop for a flight, but I thought I should stay from Air France, which was also on strike. I picked HOP!...

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Domestic Economy Paris - Lourdes

Helpful?
Thank Maria H
Sydney, Australia
Level 6 Contributor
270 reviews
158 helpful votes
Reviewed 1 May 2018

Air France operate an internal carrier named HOP! I’d never heard of them. The airport in both cities is close to town so getting to and from was never an issue. Just a flight with a carrier I didn't know. HOP! operated a Bombardier CRJ1000 on the route. It’s a Canadian built 100-odd seater. Very comfortable, good seat pitch, two-by-two...

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Domestic Economy Strasbourg - Toulouse

Helpful?
1 Thank IanRR255060
See travel tips for airlines
“Flying costs a lot more, but it allows more time in Lourdes. However, travel by TGV is simpler.”
M8276TFmariah, 6 May 2018 | Read review
“Make sure you look at the carry-on sizes allowance.”
CatDLN, 10 Apr 2018 | Read review
“Book early”
Newburydes, 5 Dec 2017 | Read review
“Leaving Newcastle was better than leaving Paris but that was CDG's fault, not the airline's.”
seawife, 4 Dec 2017 | Read review
“Board the flight early to get enough baggage space”
ArvindYerram, 12 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About HOP!
HOP! (A5) is a French regional carrier that's owned by Air France (AF). The airline, which was founded in 2013, flies to about 50 destinations and has hubs at Charles de Gaulle Airport (CDG), Lyon-Saint Exupéry Airport (LYS) and Orly Airport (ORY). Destinations include more than 20 airports in France as well as points in Belgium, Croatia, Czech Republic, Germany, Hungary, Italy, the Netherlands, Norway, Slovenia, Spain, Sweden and the United Kingdom. Passengers can earn frequent flier miles through the KLM-Air France program Flying Blue.
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