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Jetstar Japan


632 reviews
Headquarters: Narita Operation Centre 3F Narita International Airport, Chiba 282-0004 Chiba Prefecture 011 81 570-558-538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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632 Reviews from our TripAdvisor Community

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632 reviews from our community

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Showing 153: English reviews
2 reviews
1 helpful vote
Reviewed 5 days ago
NEW

-Inflight announcement is inaudible as I was sitting near the wing and cabin crews have heavy japan accent when they are speaking in english -Seat is clean -Bringing your own food to the flight is allowed, cabin crew is willing to take your trash for couple times -Cabin crews' smiling face remains even when they are not serving customer.

North Asia Economy Hong Kong - Tokyo
Helpful?
1 Thank po yin C
Level 3 Contributor
18 reviews
3 helpful votes
Reviewed 2 weeks ago

Although there is no entertainment in the plane, the schedule and price is wealth for our family to take this flight

North Asia Economy Hong Kong - Tokyo
Helpful?
Thank Haric T
Stockholm, Sweden
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 2 weeks ago

If you're into having a horrible experience and ruin your whole day if not whole week then by all means go ahead and book yourself a flight with Jet-bloodsucking-star. Wonder why the tickets are so cheap? Because the "flight attendants" and "airport attendants" job isn't to actually attend you. Oh no. Their job is to find the smallest mistake with...

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Domestic Economy Osaka - Okinawa City

Helpful?
1 Thank Mosbat
Yokosuka, Japan
1 review
Reviewed 3 weeks ago via mobile

This airline is unbelievable. My flight to Fukuoka was diverted because a typhoon was directly overhead. All other airlines cancelled flights from Fukuoka but Jetstar was determined to fly and would not refund/extend my ticket. I’m not betting my life in them, they don’t seem to value safety.

Domestic Economy Fukuoka - Tokyo
Helpful?
Thank michaelkeida
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 3 weeks ago via mobile

This flight was priced at a little under USD $100/person for one-way. This included one Check-in luggage up to 35kg, first row seating, & free credit for in-flight snacks. Highly recommend you booking everything online first as you will probably have to pay double/triple at the airport counter (happened to me before).

Domestic Economy Tokyo - Fukuoka
Helpful?
1 Thank Darrin L
Tweed Heads, Australia
Level 4 Contributor
37 reviews
11 helpful votes
Reviewed 4 weeks ago

Nothing special about Jetstar. Check in was fine, flight was delayed without any annoucments, usual small space, nothing of note

Domestic Economy Osaka - Tokyo
Helpful?
Thank banyanworker
Brisbane, Australia
Level 4 Contributor
24 reviews
8 helpful votes
Reviewed 4 weeks ago

Seats are close, I'm 6'3 and my knees are always pushing against the back of the seat in front no matter where i put my feet. I find it bearable for 2 hours or so provided the seat in front is up. The cabin temp always seems to be on the warmer side. The crew are always pleasant and professional....

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Domestic Economy Tokyo - Chitose

Helpful?
Thank Elisha L
Hong Kong, China
Level 4 Contributor
20 reviews
5 helpful votes
Reviewed 4 weeks ago via mobile

Took the over 4-hours flight from Hong Kong to Tokyo Narita. Not expecting anything as it is a budget airline. However I have to mention their seats are terribly uncomfortable and really killed my back as I have to sit with my back crooked due to design of the chair’s back. Will not fly Jetstar again as there are many...

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North Asia Economy Hong Kong - Tokyo

Helpful?
Thank bowiehelen
Tagaytay, Philippines
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 5 weeks ago

I am 79 years-of -age and need a wheelchair for ‘airport distances’ I can walk from boarding check-in onto aircraft no problem and in an ‘Emergency’ I can run!! This was a flight Manila to Tokyo to join a Cruise. Outbound no issues or problems and a wheelchair. Return was a total JETSTAR disaster. Female Check-in Agent had ‘attitude’ and...

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North Asia Economy Manila - Tokyo

Helpful?
1 Thank cambridgelad2016
Laguna Province, Philippines
Level 3 Contributor
11 reviews
Reviewed 15 June 2018

going back to Manila, it was such a surprise to have ALL my hand-carry bags weighed-- and I'm talking about my handbag on top of the usual overhead handcarry luggage I had which we weighed prior to checking in. staff in Tokyo was rude compared to that in Manila especially the guy in the boarding area who gave me such...

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North Asia Economy Manila - Tokyo

Helpful?
Thank foodloverextreme
See travel tips for airlines
“Online check-in is a good approach to get a better seat”
harict, 9 Jul 2018 | Read review
“Just. Don't.”
Mosbat, 5 Jul 2018 | Read review
“weigh everything”
foodloverextreme, 15 Jun 2018 | Read review
“Take your own earphones”
rosebud56gs, 21 May 2018 | Read review
“If you are saving on costs, go jetstar.”
PulsoIIlocano, 20 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Japan
Tokyo-based Jetstar Japan (GK) is a low-cost carrier that began operating in 2014. The airline operates from hubs at Tokyo’s Narita International Airport (NRT) and Osaka’s Kansai International Airport (KIX). It serves 11 airports in Japan, including Fukuoka Airport (FUK), New Chitose Airport (CTS), Chūbu Centrair International Airport (NG) and Kagoshima Airport (KOJ). Internationally, Jetstar Japan also flies to Hong Kong International Airport (HKG) and Taipei’s Taoyuan International Airport (TPE). Jetstar Japan has a fleet of 20 Airbus A320-200 planes, each of which is configured with a single economy class cabin.

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