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VietJetAir


1,027 Reviews
Headquarters: 530 Nhat Tao District 11, Ho Chi Minh City Vietnam +84-1900-1886 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,027 Reviews from our TripAdvisor Community

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1,027 reviews from our community

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Showing 596: English reviews
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW
via mobile

I arrived at the check-in counter an hour and a half prior to departure. There were approximately 20 people in front of me. It took them 45 minutes to process those 20 people. I don’t know if they were having computer problems, or their procedure is slow, but I began to worry if I would make the flight. On board,...

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Southeast Asia Economy Hong Kong - Ho Chi Minh City

Helpful?
Thank Dean A
Toronto, Canada
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed yesterday
NEW

We booked the flights in September with a connecting flight using Vietnam Airlines. Vietnam Airline must have one of the worst reservation system. It changed its same flight schedule 3 times within a month. This necessitated the flight change with VietJet in order to make the connection. But every time we make the changes online, VietJet will only reimburse the...

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Domestic Economy Da Nang - Ho Chi Minh City

Helpful?
Thank 28Pierre238
Galati, Romania
Level 5 Contributor
53 reviews
6 helpful votes
Reviewed 3 days ago
NEW

Taking to consideration the fact that the prices are quite law, this airline has very good conditions. The flight was on time. The cabin crew are friendly.

Domestic Economy Ho Chi Minh City - Nha Trang
Helpful?
Thank Costel_Ghe
2 reviews
1 helpful vote
Reviewed 4 days ago
NEW

i have flown with Vietjet for numerous of occasions both international and dosmetic flight and have always found the fligh and service to be exemplary. Beside that it's easy to book the ticket with economic price popular on many online websites and is convinient when you can check in online just before the flight. Vietjet has been improving by day...

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Domestic Economy Bangkok - Chiang Mai

Helpful?
Thank Xanen M
Sydney, Australia
Level 5 Contributor
61 reviews
12 helpful votes
Reviewed 5 days ago
NEW
via mobile

Only a short flight! Easy check-in! Very pleasant, clean, fairly new plane!! On time and comfortable. Extremely speedy luggage collection at HCMC! Congrats Vietjet!!! Staff pleasant, professional! Would definitely fly with them again and highly recommend!!!

Domestic Economy Nha Trang - Ho Chi Minh City
Helpful?
Thank Christine L
Vietnam
Level 1 Contributor
3 reviews
Reviewed 5 days ago
NEW

The important factor of a service industry is human and I found it at Vietjet Airline. They had a positive attitude and work hard, serve the passengers meticulously. I can mention ticket agents and check-in clerks. They worked in a hurry to ensure that passengers didn't have to wait. Security guards who highly focused and serious. After getting on the...

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Southeast Asia Economy Singapore - Ho Chi Minh City

Helpful?
Thank Nhi H
Level 1 Contributor
4 reviews
Reviewed 5 days ago
NEW

Never or very seldom on time. Sometimes canceling flights when too few passengers (heard). In flight service is not friendly. Refreshments are all coming with a price, even water. Different price for Vietnamese and foreigners on refreshments.

Domestic Economy Hanoi - Da Nang
Helpful?
Thank PUWTA
Prince Rupert, Canada
Level 6 Contributor
123 reviews
53 helpful votes
Reviewed 6 days ago
NEW
via mobile

We flew VJ328 on Dec 4, 2017 from Phu Quoc, to HCMC. We showed up early and were absolutely delighted with the service we received from the airport staff. Truly amazing, and wonderful! At this point they would have gotten an easy 5 out of 5! And then we board the plane. . .it was 50 minutes late. I was...

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Domestic Economy Phu Quoc Island - Ho Chi Minh City

Helpful?
Thank ElevatorAl
Bangkok, Thailand
1 review
Reviewed 6 days ago
NEW

Flight from Bangkok to ChangMai had a delay of 2 hours! eMail contact in Vietnamese language ONLY! Hotline in Thailand needs about 15 minutes for reply and is only in Thai language available. Hotline in Vietnam not available at all! Airline not reliabe and obviously not suitable for western foreigners!

Domestic Economy Bangkok - Chiang Mai
Helpful?
Thank jflehing
London, United Kingdom
Level 5 Contributor
62 reviews
36 helpful votes
Reviewed 6 days ago
NEW
via mobile

Anyone familiar with Easyjet or Ryanair in Europe will find Vietjet exactly the same. Good value for short flights. Tall people should definitely pay for extra leg room. Also make sure you have paid for each individual bag if you're checking in bags (again like the budget European flights). The annoying part was they changed the flight times and have...

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Domestic Economy Phu Quoc Island - Ho Chi Minh City

Helpful?
Thank Natalieison
See travel tips for airlines
“Take another airline”
PUWTA, 6 Dec 2017 | Read review
“Double check the scale at the airport”
MartinHuppert, 4 Dec 2017 | Read review
“pls arrive before the time departure”
kensZ3043ZO, 4 Dec 2017 | Read review
“Be a careful planner for wisely choosing!”
, 4 Dec 2017 | Read review
“should estimate weight of your luggage to pre-pay, save much cost rather than paying all at airport”
TracyHanoi, 3 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About VietJetAir
Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. It is headquartered in Ho Chi Minh City and operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. VietjetAir flies to 13 domestic destinations and seven international destinations in China, Cambodia, Myanmar, South Korea, Singapore, South Korea and Taiwan. The airline's fleet consists of 24 Airbus A320-200 and Airbus A321-200 planes.
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