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Air Italy


2,207 reviews
Headquarters: Centro Direzionale Aeroporto Costa Smeralda, 07026, Olbia, Sardinia Italy 011 39 892 928 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,207 Reviews from our TripAdvisor Community

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2,207 reviews from our community

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Showing 266: English reviews
London, United Kingdom
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW
via mobile

I'm at Gatwick in the checkin line and apparently they don't have an electronic checkin system, so they have to write all boarding passes by hand. It's not broken, they just don't have it. And of course there are only two attendants. They changed the name and managed to make it even more of a joke airline.

Europe Economy London - Olbia
Helpful?
Thank Alan M
San Ramon, California
Level 5 Contributor
67 reviews
29 helpful votes
Reviewed 4 days ago
NEW

We had purchased tickets in advance directly with Meridiana (before they changed their name to Air Italy). This was for 2 handicap travelers and one caregiver. Had all the documentation from the airline, doctors, etc. Check in agent in Rome refused to allow us on the flight and forced us to use a travel agent to buy new tickets at...

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Domestic Economy Rome - Olbia

Helpful?
Thank hennesseystealth
Air Italy, Social Team Staff at Air Italy, responded to this review

Dear hennesseystealth, thank you for your report. Could you please send us by private message or trough our social channels your Reservation code and the day of departure to investigate ? Thank you Best regards Noemi

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Domestic Economy Rome - Olbia

Level 3 Contributor
11 reviews
1 helpful vote
Reviewed 5 days ago
NEW

We use airitalia for first time in this longdistance trip[ was 14 hours]Seats extremelly unconfortable,bad service.Absolotelly NO

International Economy Buenos Aires - Rome
Helpful?
1 Thank Kiriaki K
Miami, Florida
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 5 days ago
NEW
via mobile

It looks like they are cheap,but they not.They charge for luggage and for seat.They have good food service though,which gives them a star for it.The only cone about them is that they trick you with the cheap price,so you can purchase the ticket from them,and later charge you fees for whatever they can.Their check in in Miami is the worse...

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International Economy Miami - Milan

Helpful?
1 Thank JustinMiami
1 review
Reviewed 5 days ago
NEW

As the owner of a family-run travel business I travel a lot, but this was my first time flying Air Italy and it was absolutely the worst international travel experience I've EVER had. First of all, I booked through a third-party, but was never informed that I would have to pay for a checked bag as a result. After discovering...

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International Economy New York City - Rome

Helpful?
Thank Jon M
2 reviews
Reviewed 5 days ago
NEW
via mobile

Not privy to all details but approximately 4 hours into our return flight to JFK a young woman flew down the aisle with a woman running behind her screaming ‘No, no,no”. Next I heard a thud, a scuffle and the young woman now runs back to her seat screaming “F-a you-a!”, “F-a off-a!” I turned to look behind me where...

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International Economy Milan - New York City

Helpful?
Thank Nancy D
Air Italy, Social Team Staff at Air Italy, responded to this review

Dear Ms. Nancy D., thanks for your report. We apologize for what happened on the flight. Our Customer Relations Office has received the complaint and will give feedback as soon as possible. Best regards Noemi

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International Economy Milan - New York City

Sacramento, California
2 reviews
1 helpful vote
Reviewed 5 days ago
NEW

The flight was ok. The plane seemed to be newer than the one that flew us to Palermo in 2016, when they were still Meridiana. Food not so good, but I knew that. This is the 2nd time we've flown with them(first as Meridiana, then as Air Italy). Wish they still had a direct flight to Palermo. 7 hour layover...

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International Economy New York City - Palermo

Helpful?
1 Thank annp3222018
Level 3 Contributor
12 reviews
5 helpful votes
Reviewed 1 week ago

I chose this airlines as they were far less expensive than others. I live in Tampa, but driving to Miami was worth it for the savings. So I was a bit leery as to how the flight would be and I gotta say, it was totally fine. Nice staff, well-cared for, flight was good. Sure, wish there was more leg...

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International Business Class Miami - Rome

Helpful?
1 Thank Thomas P
1 review
Reviewed 1 week ago via mobile

The worst airline I have ever seen!! Upon landing in Rome from Milan ( 1hr flight ) My wife and I waited for our luggage. After 20mins, my wife's bag came out.. The locks we're hacked open by a screw driver. We waited another 20mins for my bag, and it never showed. My wife then went to the lost n...

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Domestic Economy Milan - Rome

Helpful?
Thank Santino M
Level 1 Contributor
4 reviews
Reviewed 1 week ago

For the price it was fine, let room small when guests in front reclined. Vegan food good for economy ticket.

International Economy London - Johannesburg
Helpful?
Thank Kathryn R
See travel tips for airlines
“Don't even think about flying with them!!!”
P5839AKjonm, 16 Aug 2018 | Read review
“If you want a good price this is who to fly, if you want luxury, upgrade or use another airline. Might want to bring your own food.”
annp3222018, 16 Aug 2018 | Read review
“Don't book the back seats as they can't recline far.”
405kathrynr, 11 Aug 2018 | Read review
“I would avoid this airline altogether.”
Johansoh, 27 Jul 2018 | Read review
“stay away use other air line”
alandO8903CK, 17 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Italy
Air Italy (IG) is an Italian airline with private capital based in Olbia and a hub at Milan Malpensa. Air Italy connects Milan Malpensa with direct multi-daily flights to Rome, Naples, Palermo, Catania, Lamezia Terme and Olbia. The international network offers direct flights from Milan Malpensa to European Capitals, the United States, Asia, Indian Ocean, the Caribbean, Africa and the Middle East. Moreover, Olbia is connected all year round with Milan Linate and Rome Fiumicino. It is also connected seasonally with other main Italian cities. The completely renewed Air Italy fleet will be comprised of Boeing 737 MAX 8 and Airbus A330-200.

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