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Air Italy


2,693 reviews
Headquarters: Centro Direzionale Aeroporto Costa Smeralda, 07026, Olbia, Sardinia Italy 011 39 892 928 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,693 Reviews from our TripAdvisor Community

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2,693 reviews from our community

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Showing 375: English reviews
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Despite the fact Air Italy (do not make confusion with Alitalia), the services are absolutely equivalent to a regular commercial airline. Of course, you have to pay extra for your luggage, your seat... My flight was non-stop. I believe if you have to change the plane, you have to clear immigration, pickup luggage, re-checking, security, so you'll at least 3+...

Date of travel: January 2019
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International Economy New York City - Milan

Helpful?
Thank kmb877
1 review
Reviewed 1 week ago via mobile

You have the same leg space than Ryanair, but you have to stay seat for 12 hours!!! Food is terrible! Staff is nice

Date of travel: January 2019
International Economy Milan - Bangkok
Helpful?
Thank GiuliaL1993
1 review
Reviewed 1 week ago

Observations as below: - Biggest issue is handle rest between seat doesn’t go up completely; hangs half way, making it worst in long flights. - Legroom is terrible, absolutely impossible to get out without disturbing passengers sitting ahead of you. - Cold frozen food upon mentioning as vegan special at the time of booking. Staff forgot to serve few passengers...

Date of travel: December 2018
More 
International Economy New York City - Mumbai

Helpful?
Thank 1909_Madhu
Chennai (Madras), India
Level 6 Contributor
100 reviews
38 helpful votes
Reviewed 1 week ago

The flight was okay, the people in the flight were also okay.Food could have been better. The reservation system is bad, you havet to call/email to make food prefernces before the flight. I had a connecting flight but they didn't even give me a boarding pass for the same, Asked me to collect it in milan, isn't this a minimum...

Date of travel: December 2018
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International Economy Mumbai - Milan

Helpful?
Thank AmbrishRocks
Glyfada, Greece
Level 6 Contributor
344 reviews
159 helpful votes
Reviewed 2 weeks ago

Both flights were on time on new B737MAX8, seats were narrow and if the next seat was occupied you felt cramped. Legroom was 30in, we bought expensive LXseats (2 rows after business + 2 rows by exits). No IFE and for 6 hour flight could be a problem, our flight was a red eye one so we slept all the...

Date of travel: December 2018
More 
International Economy Milan - Dakar

Helpful?
1 Thank magistros
Old Saybrook, Connecticut
Level 6 Contributor
106 reviews
56 helpful votes
Reviewed 2 weeks ago via mobile

Ok — I have skewered Meridiana on this site many times and I’m still recovering from the emotional scars— So after hearing Ethiad Airways had pumped money into Meridianas rebranding I decided to check it out on a flight from JFK to Milan. Outbound was economy. The plane seemed much newer. Cleaner. Seats were tight but not terrible. Ok not...

Date of travel: December 2018
More 
International Business Class New York City - Milan

Helpful?
2 Thank Jnats1967
Milan, Italy
Level 4 Contributor
28 reviews
18 helpful votes
Reviewed 2 weeks ago

Milan to Bangkok return in business. A332 from Qatar Airways are very well mantained, clean, super silent. The flat bed seat is very comfy also mattress is provided together with full pajamas and slippers. Food top quality. Cabin crew service was fantastic, so professional polite and dedicated to their job. It's evident all staff is really looking forward to the...

Date of travel: December 2018
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International Business Class Milan - Bangkok

Helpful?
2 Thank Matteo B
1 review
2 helpful votes
Reviewed 2 weeks ago via mobile

It was a good flight cause I was so scared based on reviews. With the help of reviews I contacted them beforehand for luggage allowed and weight of luggage. Airlines helped me book seats for no cost when contacted 24 hrs before my flight,so I had to just check in at the airport. Don't be scared, it is great provided...

Date of travel: January 2019
More 
International Economy New York City - Mumbai

Helpful?
2 Thank Snehal A
Helsinki, Finland
Level 6 Contributor
196 reviews
71 helpful votes
Reviewed 2 weeks ago

This was a FinnAir flight that was operated by Air Italy. What a pleasant surprise. I was at first hesitant when I realised that this flight was not going to be operated by FinnAir, but the flight was a real pleasure, the plane was in a great condition, modern and clean´n, and the staff very friendly and helpful. The food...

Date of travel: October 2018
More 
International Economy Helsinki - Miami

Helpful?
2 Thank No_Repeat12
Bangkok, Thailand
Level 6 Contributor
111 reviews
39 helpful votes
Reviewed 2 weeks ago via mobile

Price: Average (when you purchase luggage & seat), the price is probably equivalent to the full service airline if you booking in advance. Extra: all additional convenient is costing extra and it not cheap. Service: compatible with low cost but provide meal. Flight attendants are quite hard. Good: 1) On time (Round trip) 2) Reliable (my flight going to milan,...

Date of travel: January 2019
More 
International Economy Bangkok - Milan

Helpful?
1 Thank Mookkook
See travel tips for airlines
“I booked without seats, I paid for extra room (exit row) after. Pricey, but I'm a tall guy.”
kmb877, 19 Jan 2019 | Read review
“If you have meal preference do send a mail to their customer care earlier, they tend to miss if informed over the phone.”
AmbrishRocks, 11 Jan 2019 | Read review
“I regret I haven't any suggestion”
LechBK, 2 Jan 2019 | Read review
“If you buying economy class, make sure you understand the conditions that come with the class you buy.”
lateefk2019, 1 Jan 2019 | Read review
“Check your baggage, don't get tricked if you have already booked. If not, go with some other airline!”
astroDog369, 20 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Italy
Air Italy (IG) is an Italian airline with private capital based in Olbia and a hub at Milan Malpensa. Air Italy connects Milan Malpensa with direct multi-daily flights to Rome, Naples, Palermo, Catania, Lamezia Terme and Olbia. The international network offers direct flights from Milan Malpensa to European Capitals, the United States, Asia, Indian Ocean, the Caribbean, Africa and the Middle East. Moreover, Olbia is connected all year round with Milan Linate and Rome Fiumicino. It is also connected seasonally with other main Italian cities. The completely renewed Air Italy fleet will be comprised of Boeing 737 MAX 8 and Airbus A330-200.

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