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Sun Country Airlines


4 of 5 bubbles
322 Reviews
Headquarters: 1300 Mendota Heights Road, Mendota Heights, MN 55120 +1-800-359-6786 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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322 Reviews from our TripAdvisor Community

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322 reviews from our community

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Showing 321: English reviews
Elk River, Minnesota
Level Contributor
15 reviews
18 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW

I recently needed to cancel a reservation so I went to the website where I booked my flight and was told I needed to call for this service. So I called the number listed. It look me 37 calls to actually be connected ( I kept receiving a message that calls were heavy at this time) to a wait line...

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Domestic First Class Minneapolis - Las Vegas

Helpful?
Thank wantitgotit
Sun Country A, Manager at Sun Country Airlines, responded to this review

We are so sorry about the hold times. Please know we have hired additional specialists to resolve this issue.

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Domestic First Class Minneapolis - Las Vegas

Minneapolis, Minnesota
1 review
1 of 5 bubbles Reviewed 1 week ago NEW

The only good thing I can say is they did let us check a second bag at no charge. But that is where anything good about the experience ended. The ticketing agent was friendly. No one else on staff was. We had a gate number went to it but the sign never once had the flight listed. On the board...

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Domestic Economy Los Angeles - Minneapolis

Helpful?
Thank catrinabrewer51
Sun Country A, Manager at Sun Country Airlines, responded to this review

We are so sorry to hear about your experience, and we would love to follow up. Please visit our site and select get in touch. Thank you!

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Domestic Economy Los Angeles - Minneapolis

Level Contributor
211 reviews
40 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Flew Sun Country for the first time in years, What a delight. Easy to get thru TSA, great communications at the gate, wonderful staff and service on the flight. If you want an enjoyable experience flying, try this Airlines

Domestic Economy Tampa - Minneapolis
Helpful?
Thank Peter L
Sun Country A, Manager at Sun Country Airlines, responded to this review

We are so excited to have you back! Thanks for flying with us Peter!

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Domestic Economy Tampa - Minneapolis

Austin, Minnesota
Level Contributor
54 reviews
4 helpful votes
4 of 5 bubbles Reviewed 1 week ago

We arrived early so my husband and I are handicap with walkers. We check in to see if we could get the bulkhead seats, which are easier for us to walk to and more leg room. The check in lady was so nice and got us the seats we needed. We were traveling with my sister and her husband which...

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Domestic Economy Minneapolis - Phoenix

Helpful?
Thank Vako1954
Sun Country A, Manager at Sun Country Airlines, responded to this review

We appreciate the review! Thanks for flying with us!

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Domestic Economy Minneapolis - Phoenix

Breezy Point, Minnesota
Level Contributor
12 reviews
4 helpful votes
5 of 5 bubbles Reviewed 1 week ago

I have flown this airline many times over the years and believe their service only gets better. We left MSP on time and arrived in Tampa a few minutes early. The same was true of our return flight to MSP even though the airline took time to help a passenger that was experiencing a problem. Seems a man had loss...

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Domestic Economy Minneapolis - Tampa

Helpful?
Thank Ronald W
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thanks so much for flying with us Ronald! We really appreciate you taking the time to share your experience!

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Domestic Economy Minneapolis - Tampa

Northfield, Minnesota, United States
Level Contributor
15 reviews
11 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Love Sun Country. We made the quick upgrade to First Class. I carry the Sun Country credit card, gives the perks of first bag free checked, same as if you upgrade to First Class. The service in First Class was awesome !! They provided lots of food and drinks. Don't forget the on flight entertainment. This is not the first...

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Domestic First Class Minneapolis - Las Vegas

Helpful?
Thank Jessica R
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thanks so much Jessica for flying with us, and using our Visa! We look forward to seeing you again soon!

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Domestic First Class Minneapolis - Las Vegas

Minneapolis, Minnesota
1 review
2 of 5 bubbles Reviewed 1 week ago

Try calling their reservations line - absolute nightmare. The last 4 times I have called it has been hold times of: One hour and twenty four minutes, One hour and thirty, 27 minutes, and now 54 minutes and they haven't picked up yet...

Domestic First Class Minneapolis - Tampa
Helpful?
Thank clbradske
Sun Country A, Manager at Sun Country Airlines, responded to this review

We are so sorry about the hold times. Please know we have hired additional specialists to help eliminate the wait times. We appreciate your patience!

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Domestic First Class Minneapolis - Tampa

Minnetrista, Minnesota, United States
Level Contributor
11 reviews
5 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Sun Country was very good to us! We overslept and were very late they got us through fast and we were the last two on the plane in the last two seats before they closed the door. Thank you!

Mexico Economy Minneapolis - Puerto Vallarta
Helpful?
Thank Julesofthemile
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thank you so much for flying with us! We hope to see you again soon!

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Mexico Economy Minneapolis - Puerto Vallarta

Brainerd, Minnesota
Level Contributor
17 reviews
8 helpful votes
5 of 5 bubbles Reviewed 1 week ago

I have flown 4 times now on Sun Country - they happen to go where I need to get too. Their rates are great! Each time I've flown, with one exception that was beyond anyone's control (so many folks getting on who used wheel chairs), we have been on the runway when the flite was scheduled to depart and have...

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Domestic First Class Minneapolis - Las Vegas

Helpful?
Thank Martha H
Sun Country A, Manager at Sun Country Airlines, responded to this review

So excited to have you (and your puppy) on board Martha! Hope to see you again soon!

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Domestic First Class Minneapolis - Las Vegas

Hot Springs
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 1 week ago

Very nice flight! They checked our bags for free. Plenty of leg room, arrived on time and it was a very smooth flight.

Domestic Economy Minneapolis - Phoenix
Helpful?
Thank CHERYL_B113
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thanks Cheryl for flying with us! Hope to see you soon!

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Domestic Economy Minneapolis - Phoenix

See travel tips for airlines
“Don't use this airline”
 of 5 bubbles wantitgotit, 22 Feb 2017 | Read review
“If you have a handicap walking this airline is very helpful to make you comfortable.”
 of 5 bubbles Vako1954, 15 Feb 2017 | Read review
“Non stop flights in most cases make for shorter travel time.”
 of 5 bubbles ronaldw300, 15 Feb 2017 | Read review
“Upgrade if possible”
 of 5 bubbles 198jessicar, 15 Feb 2017 | Read review
“On hold telephone time - don't change your flight!”
 of 5 bubbles clbradske, 15 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About Sun Country Airlines
Minnesota-based Sun Country Airlines (SY) flies non-stop to more than 30 destinations in the United States, Caribbean, Mexico and Costa Rica. The airline, which has a hub at Minneapolis–Saint Paul International Airport (MSP), flies planes configured with two cabins: First Class and Economy Class. Passengers in First Class have access to priority check-in, onboard meals or snacks, and free use of the airline's onboard entertainment tablets. Economy Class travelers receive free non-alcoholic beverages and can pay for snacks, alcoholic beverages, premium non-alcoholic beverages and use of the entertainment tablets.

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