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Swoop


171 reviews
Headquarters: 22 Aerial Place, NE, Calgary, Alberta T2E 3J1 Canada 1 (587) 441-1001 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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171 Reviews from our TripAdvisor Community

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171 reviews from our community

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Showing 171: English reviews
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

We were on the inaugural flight on Swoop to Las Vegas. The price was very good and it was a direct flight. It was very comfortable but absolutely no frills. Would do it again!!

USA Economy Hamilton - Las Vegas
Helpful?
Thank Linda D
1 review
Reviewed 3 days ago
NEW
via mobile

All 8 of us flew to las vegas, from abbotsford. It was such an awesome journey, by far I would rate this airline 10/10 These guys have great customer service. I have flew with other international and local airlines. But these guys actually fit in for a 10/10 service. I would recommend them anytime. It's so convenient and relaxing. The...

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USA Economy Abbotsford - Las Vegas

Helpful?
Thank saber c
Jasper, Canada
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 3 days ago
NEW

I was on a 5:45 am flight from Hamilton to Edmonton. As I was boarding the plane, a flight attendant stopped me and told me that I wasn't allowed to bring my 50 L back pack on the plane. I had gotten through security and the gate with out anyone saying anything. As well as I have been on many...

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Domestic Economy Hamilton - Edmonton

Helpful?
Thank Jessalyn K
Hamilton, Canada
Level 3 Contributor
9 reviews
19 helpful votes
Reviewed 4 days ago
NEW

No frills airline with great service. If you don't need your hand held and know how to avoid overpacking, this a great airline to help you save money. It was easy to book online and add extras like seat selection and baggage. Read their terms and you'll be prepared to pay for everything beyond a personal item, arrive at your...

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USA Economy Hamilton - Las Vegas

Helpful?
Thank KeepingUpBS
Edmonton, Alberta
1 review
Reviewed 5 days ago
NEW
via mobile

After booking our trip to Vegas because the times were ideal, and of course the price is cheap, we got a notice that our flights had changed. WestJet endured major public backlash for giving Swoop this particular flight. So they went and pulled it from them. We were left over with evening flights to choose from, which wasn’t what we...

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USA Economy Edmonton - Las Vegas

Helpful?
Thank stevehall1
Cabo San Lucas
Level 1 Contributor
2 reviews
Reviewed 6 days ago
NEW

So far we've only booked the flight and it's a TOTAL DISASTER! Need to change our flights and the website does not allow to change. Sent contact form in a week ago - NO RESPONSE. Tried calling TWICE now and each time I held for OVER AN HOUR without an agent answering. Does anyone even work there?? How long are...

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USA Economy Vancouver - Las Vegas

Helpful?
Thank cabodave99
Las Vegas, Nevada
Level 6 Contributor
827 reviews
190 helpful votes
Reviewed 1 week ago
NEW
via mobile

So it isn’t the best but for what you pay and why you get it is very good. The leg room is minimal but still Ok and compared to other discount airlines they were much better. It reminds me of WestJet when they first started with less leg room. I fly between Edmonton and Las Vegas a couple of times...

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Canada Economy Las Vegas - Edmonton

Helpful?
Thank yorosey
1 review
Reviewed 1 week ago
NEW
via mobile

Stuck in Edmonton airport for 8 hours with no notification until got to airport @ check-in time. No backup flights, offer to refund. With such short notice, would need to buy tickets from other airlines @ 3 times the price and Swoop won't compensate for their screwup. Their only resolution was only $30 meal voucher for 2 people to spend...

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Domestic Economy Edmonton - Hamilton

Helpful?
Thank Traveler370243
1 review
Reviewed 1 week ago via mobile

The staff we encountered during our flight from Edmonton to Abbotsford on November 23 2018 were absolutely amazing and were an example of the type of people the airline industry needs more of! Very personable and friendly from check in through to the ladies on-board. They even went out of their way to sing happy birthday to my girlfriend during...

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Domestic Economy Edmonton - Abbotsford

Helpful?
Thank Sightseer00313159905
Level 2 Contributor
5 reviews
5 helpful votes
Reviewed 1 week ago via mobile

The flight was supposed to leave at 8:30 am, at 11:08 pm I am still sitting in the airport for an 11:15 pm flight that clearly isn’t leaving at 11:15 pm. There was no email and no updates on their flight status at 6:45 am ( they ask that you be at the airport 90 mins ahead of your flight)...

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Domestic Economy Hamilton - Halifax

Helpful?
Thank olivejackie
See travel tips for airlines
“be on time”
lindadeyscpr, 8 Dec 2018 | Read review
“Don't bring an extra carry on.”
596jessalynk, 7 Dec 2018 | Read review
“Book with another airline.”
P7010ELjohnh, 1 Dec 2018 | Read review
“Make sure you book your extras at time of booking - you can do so later but it costs a wee bit more.”
leoneg847, 27 Nov 2018 | Read review
“Bring your water bottle to fill in airport and own food and relax.”
MCTT50, 24 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Swoop
Swoop is an ultra-low-cost Canadian air carrier. It was launched in June 2018 and is a subsidiary of WestJet. Service is focused on routes from primary cities in Canada to popular warm destinations in the Caribbean, Mexico, and the United States of America. Boeing 737-800 aircraft are used for all flight operations. The aircraft are configured with 189 standard Economy Class seats. Amenities that are unique to Swoop include Wi-Fi and streamed inflight entertainment, plus USB ports and AC 110V power outlets available at every seat.

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