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flybmi (formerly bmi regional)


279 reviews
Headquarters: Pegasus Business Park, Herald Way East Midlands Airport, Castle Donington DE74 2TU England 011 44 330 333 7998 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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279 Reviews from our TripAdvisor Community

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279 reviews from our community

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Showing 188: English reviews
Cardiff, United Kingdom
Level 6 Contributor
137 reviews
92 helpful votes
Reviewed 2 days ago
NEW
via mobile

I can not thank the crew enough for the care and dedication they showed my Great Aunty on our recent family trip. She is partially blind and also has trouble walking. The crew went out of the way to make her feel at ease and made sure she had special assistance at either end of her journey. I didn’t get...

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Europe Economy Bristol - Brussels

Helpful?
Thank Jayno76
Bristol, United Kingdom
Level 4 Contributor
28 reviews
15 helpful votes
Reviewed 6 days ago
NEW
via mobile

This was my very first flight with flybmi and I was intrigued to see how they would compare to the likes of easyJet, Ryanair and BA. On the positive side, the service on board was very professional and the Scottish stewardess was very accommodating and friendly. We were offered free refreshments with a wide range to choose from, as well...

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Europe Economy Bristol - Dusseldorf

Helpful?
Thank Kathryn B
County Donegal, Ireland
1 review
1 helpful vote
Reviewed 6 days ago
NEW
via mobile

First time flying with BMI. Very impressed with the way we were treated. From the friendly staff at book in to the onboard steward who we found to be exceptionally friendly and courteous and nothing was too much trouble for him. The plane itself was small but was one of the most comfortable & enjoyable flights we have ever been...

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Domestic Economy London - Derry

Helpful?
1 Thank Teresa G
1 review
Reviewed 1 week ago

Dreadful telephone customer care, hung up on 17 times before getting through. Had problems seeing our tickets online therefore couldn't check in online, was told we could at connecting airport then 2 of my group of 6 couldn't check in therefore we had hours of upset trying to sort it out. Customer rep from Menzies was brilliant trying to sort...

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Domestic Economy Bristol - Mainland

Helpful?
Thank Lorenza W
Durham, United Kingdom
Level 4 Contributor
29 reviews
31 helpful votes
Reviewed 1 week ago

I have never flown with this airline before. However, even as a fairly nervous flyer I must write to compliment and praise both the outgoing and return flights. Although the air plane was on the smaller size, the leg and seat size was such a pleasant surprise. It felt as though we were flying first class. Both female attendants on...

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Europe Economy Newcastle upon Tyne - Brussels

Helpful?
Thank Alison W
Gloucester, United Kingdom
Level 3 Contributor
14 reviews
5 helpful votes
Reviewed 3 weeks ago

The plane had one seat on one side then the aisle and a further two seats on the other side. Our flight had a stewardess and she offered us a croissant together with a coffee. Only 32 passengers on board.No hurry to board.

Europe Economy Bristol - Milan
Helpful?
Thank Margaret W
Paris, France
2 reviews
Reviewed 3 weeks ago via mobile

Excellent connection between two small and convenient airports brings you from DK to Scotland in 1:20, which saves you a lot of waiting time for connecting flights. Ideal itinerary 👍

Europe Economy Esbjerg - Aberdeen
Helpful?
Thank clausljohansen
Brno, Czech Republic
Level 6 Contributor
303 reviews
41 helpful votes
Reviewed 3 weeks ago via mobile

The flight was great and on time. Small plane so a bit noisy but I enjoyed it was short. Good service :)

Europe Economy Brno - Munich
Helpful?
Thank lenicka74
Herefordshire, United Kingdom
Level 4 Contributor
30 reviews
4 helpful votes
Reviewed 4 weeks ago

an excellent airline , we flew on an embraer 145 49 seater jet , it was a very enjoyable flight , cabin crew staff very good and helpful I have travelled with vmi 4 times and if I had a choice would travel on this jet every time

Europe Economy Bristol - Bastia
Helpful?
Thank smgriffiths1
Bowen Island, Canada
Level 1 Contributor
3 reviews
Reviewed 4 weeks ago via mobile

With only 30mins to flight time while awaiting a gate, our flight to Paris was cancelled with no announcement directing us for a further 15mins. Once we had information on how to collect our bags, the support to await information on how to get booked onto an alternate flight was very poor without a flybmi staff person to be found...

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Europe Economy Bristol - Paris

Helpful?
Thank mariaturnbull2018
See travel tips for airlines
“Don't book with BMI”
lorenzaw2018, 9 Aug 2018 | Read review
“All seats have generous leg room. Free drinks and snacks.”
AlisonW281, 7 Aug 2018 | Read review
“Do not trust their pricing policies”
DaveHart, 25 Jun 2018 | Read review
“dont bother”
MikeJ40, 30 May 2018 | Read review
“Don't bother unless you really have to travel to Derry”
Thehusseys3, 26 May 2018 | Read review
Show next 5 travel tips 5 of 10
About flybmi (formerly bmi regional)
flybmi regional provides service to over 30 destinations in 10 European countries. Main base operations include Aberdeen, Birmingham, Bristol, East Midlands, and New Castle. The airline operates an all-jet fleet of Embraer E-135 and E-145 aircraft. flybmi was created in 2012 as a spinoff from the merger of British Midland and British Airways. It also operates codeshare flights for Brussel Airlines and Lufthansa.
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