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flybmi (formerly bmi regional)

351 reviews
Headquarters: Pegasus Business Park, Herald Way East Midlands Airport, Castle Donington DE74 2TU England 011 44 330 333 7998 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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351 Reviews from our TripAdvisor Community

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351 reviews from our community

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Showing 235: English reviews
Minehead, United Kingdom
Level 6 Contributor
133 reviews
32 helpful votes
Reviewed 2 days ago

We chose this airline after a nightmare with easy jet in the summer. .they were so good in many ways. Seats comfy loads of leg room. Free complimentary refreshment and snack. Definitely fly with this airline again

Date of travel: December 2018
Europe Economy Bristol - Munich
Thank 615sandyc
Bristol, United Kingdom
1 review
Reviewed 2 weeks ago via mobile

Flying regularly BMI as it’s the only direct flight to Hamburg. Flights are most of the time delayed or cancelled. Requested compensation for a cancelled flight in June and still waiting for it! It has finally reached the point that I will change the airline and rather take an indirect flight.

Date of travel: November 2018
Europe Economy Bristol - Hamburg
Thank Bjoern_TLS
1 review
Reviewed 2 weeks ago via mobile

Awful never again lots of people told me about this airline I woo I should have listened Never got my bag for 2 half hours they didn’t no were they put them none off the other airlines what any thing to do with them need more staff

Date of travel: November 2018
Domestic Economy London - Derry
Thank Climber788931
Portishead, United Kingdom
Level 3 Contributor
16 reviews
6 helpful votes
Reviewed 2 weeks ago

Flight was cancel on last minute in last July, it was a sunday morning. They sent a taxi to drive us to London on the next day after 6 hours of waiting in Bristol. Customer service was never reached after hours of holding the line. They sent me in an hotel near the airport but did not take care of...

Date of travel: July 2018
Europe Economy Bristol - Paris

Thank XpatatorX
Level 5 Contributor
46 reviews
17 helpful votes
Reviewed 3 weeks ago via mobile

Was due to fly to Munich to attend a show 2 days prior flights were cancelled the day before my flight I had tried calling several times to find out about my flight, after 47-57minutes of holding the phone cut off, I tried for hours and then the next day, a total of almost 9hrs spent trying to get through,...

Date of travel: March 2018
Europe Economy Southampton - Munich

Thank Helen Robin W
Galway, Ireland
2 reviews
6 helpful votes
Reviewed 3 weeks ago via mobile

If you can avoid them do so unless you enjoy an almost guaranteed delay in Exeter, Manchester, Hamburg, Bristol etc etc. I will get home at 2 am thanks to these clowns tonight on my journey out it would have been quicker to train to London Paddington which I will be doing from now on because yes my flight was...

Date of travel: November 2018
Europe Economy Hamburg - Bristol

Thank Triviadr0ps
Bourne End, United Kingdom
Level 1 Contributor
3 reviews
5 helpful votes
Reviewed 4 weeks ago

Our return flight from Frankfurt in May 2018 was cancelled without notice of explanation. Next flight 5 hours later. BMI have agreed to compensation as per the EU law but has since making excuses and avoiding payment. I was trying to save the trip to one of the London airports, but it's not worth it.

Date of travel: May 2018
Europe Economy Frankfurt - Bristol
2 Thank Odelia B
Level 2 Contributor
4 reviews
Reviewed 8 November 2018 via mobile

I had planned a celebratory trip after graduation with my family to Paris for a couple of days before flying back home to Cambodia. Booked one way tickets from Bristol to Paris CDG through the flyBMI website easily. Funnily enough, I had never even heard of flyBMI before booking our tickets and decided to read up about them just 3...

Date of travel: July 2018
Europe Economy Bristol - Paris

Thank keithn36
North Wales
Level 4 Contributor
29 reviews
13 helpful votes
Reviewed 7 November 2018 via mobile

Flight was cancelled and was told I would have to make my own arrangements if I wanted to get home. Thanks to Easyjet for getting me home. After very quickly confirming I was due compensation and out of pocket expenses I’m getting a little fed up with the constant excuses for not sending the money. Latest excuse was they have...

Date of travel: August 2018
Europe Economy Brno - Munich

1 Thank justwantgoodquality
1 review
Reviewed 3 November 2018 via mobile

I have waited for refund money for cancelled flight nearly 4months. When I called them they always promised that money has been sent to my account but it wasn’t and another person on the phone told me to wait another 2-3weeks for refund as it is in process. People in customer service talk different things and don’t communicate properly. I...

Date of travel: July 2018
Europe Economy Munich - Bristol

Thank Road26694863561
See travel tips for airlines
“Pick your seat in advance”
615sandyc, 14 Dec 2018 | Read review
“Keep away if there is an alternative.If not cross fingers”
fabvier, 2 Nov 2018 | Read review
“Turn around to check your seat area to ensure that you've left nothing behind”
Bubbles26, 4 Oct 2018 | Read review
“Don't pay for seating choice - it's wrong - and do juggle with other passengers when aboard!!”
TerryParad, 30 Sep 2018 | Read review
“Book as early as possible, does not carry many passengers”
940stephent, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About flybmi (formerly bmi regional)
flybmi regional provides service to over 30 destinations in 10 European countries. Main base operations include Aberdeen, Birmingham, Bristol, East Midlands, and New Castle. The airline operates an all-jet fleet of Embraer E-135 and E-145 aircraft. flybmi was created in 2012 as a spinoff from the merger of British Midland and British Airways. It also operates codeshare flights for Brussel Airlines and Lufthansa.
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