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LAM Mozambique


77 reviews
Headquarters: LAM Head Office Alameda do Aeroporto, Maputo CP 2060 Mozambique +258 21 468800 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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77 Reviews from our TripAdvisor Community

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77 reviews from our community

Filter reviews by popular destinations:
All reviews Maputo Johannesburg Inhambane Province Pemba Nampula Vilanculos Dar es Salaam Tete Chimoio Beira
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Showing 51: English reviews
Kauai, Hawaii
Level 5 Contributor
52 reviews
27 helpful votes
Reviewed 3 weeks ago

Took two flights on LAM in April. Both experiences were excellent. One flight Nampula -> Pemba. The other flight Pemba -> Dar es Salaam. Boeing 737 each time. Bought tickets <24 in advance of the flight at the local LAM ticket offices (Nampula & Pemba). The website did not accept my card payment, unfortunately. The card was accepted at both...

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Africa Economy Pemba - Dar es Salaam

Helpful?
Thank shark_lassoer
Sao Paulo, SP
Level 4 Contributor
42 reviews
19 helpful votes
Reviewed 4 weeks ago via mobile

I travel almost everyday for business. When in Africa I low my standards due to the current situation. However what I experienced with LAM is terrible. Almost speechless with such lack of commitment, organization, understanding, care with passengers. It was a total and complete example of what not to do! First, the flight was delayed 12 hours. To find someone...

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Domestic Economy Tete - Maputo

Helpful?
Thank N31dyr
Johannesburg, South Africa
Level 4 Contributor
27 reviews
6 helpful votes
Reviewed 4 weeks ago via mobile

Flew fron Johannesburg to Inhambane. Note that flight from Maputo actually goes to Villanculos first, off loads passengers, refuel, loads more passengers then heads for Inhambane. Had problems checking in on line for return trip. It checked me in but not my husband. The Call Centre however were really helpful. We had items stolen from our check in luggage at...

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Africa Economy Johannesburg - Vilanculos

Helpful?
Thank Dianne C
Helsinki, Finland
Level 6 Contributor
196 reviews
93 helpful votes
Reviewed 12 April 2018

In a country still rebuilding it's infrastructure after years of war, LAM offers an essential service, and does as good a job as it can given strictures such as the World Bank's recent punitive aid cutback. Sometimes late, sometimes diverted, but they get there - you're not flying LH or SQ, you're in Mocambique. The website is easy to use,...

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Africa Economy Beira - Johannesburg

Helpful?
Thank Irlantilainen
Level 5 Contributor
96 reviews
74 helpful votes
Reviewed 11 April 2018 via mobile

Last And Maybe as is known LAM. Always canceling and delaying flights with absolutely no care for customers. Awful and old plane, problem with fuel. Not enough passenger they always canceling flight with no care of your travel agenda. Worst in the universe but they have Monopoly of monzabican flights. Hope they soon failing....

Domestic Business Class Beira - Pemba
Helpful?
Thank luca p
Nairobi, Kenya
Level 6 Contributor
91 reviews
32 helpful votes
Reviewed 20 March 2018

Friendly and efficient check-in and air crew. Ran late and not announced. Snack, coffee and soft drinks on board. Leg room not great but a short flight. Clean aircraft. Baggage a bit slow in Nampula. One of two in-country flying options.

Domestic Economy Maputo - Nampula
Helpful?
Thank Gerry M
Durban
Level 5 Contributor
71 reviews
22 helpful votes
Reviewed 1 February 2018

We were delayed by a full 24 hours at JHB International airport. The staff did not keep us informed correctly and were not helpful at all. We were lied to about our departure time the next day to Inhambane which was supposed to be at 7am, we eventually left at 2pm after spending the whole morning in the airport again....

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Africa Economy Johannesburg - Inhambane Province

Helpful?
Thank Munchie2014
Mozambique
Level 5 Contributor
83 reviews
16 helpful votes
Reviewed 19 January 2018

My return journey would rate the same nothing special, slight confusion at the airport with boarding, not sure which gate, but was really small, so not difficult.

Africa Economy Pemba - Dar es Salaam
Helpful?
Thank pereira407
Mozambique
Level 5 Contributor
83 reviews
16 helpful votes
Reviewed 19 January 2018

First time flying in Africa and that too with a local airline, not sure how other airlines are with regards to service, and other stuff, but read a lot of negative comments, however touch wood, no bad experience, and would not rate it excellent or good, but not bad either. So an average airline

Africa Economy Dar es Salaam - Pemba
Helpful?
Thank pereira407
1 review
Reviewed 13 January 2018

A wonderful holiday in Mozambique spoiled by LAM experience. 4 suitcases had internal locks smashed and luggage stolen. Bubble wrap from someone else's case found in one of our cases! Told by staff that this is a common occurrence on this flight for the last two weeks.

Africa Economy Maputo - Johannesburg
Helpful?
Thank garth g
See travel tips for airlines
“Be patient, allow plenty time for connections.”
Irlantilainen, 12 Apr 2018 | Read review
“Never have a connecting flight for the same day.”
4us2enjoy, 4 Dec 2017 | Read review
“Hope it improves otherwise stay away”
yolabergh, 29 Aug 2017 | Read review
“take bags that cant be accessed and pay to get them wrapped - also before leaving the airport check your bag carefully”
johnplagis, 28 Aug 2017 | Read review
“Take out all your valuble stuffs from your bag!”
cristianof828, 1 Aug 2017 | Read review
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