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Seaborne Airlines


153 reviews
Headquarters: World Plaza Building, 9th Floor, San Juan 918 Puerto Rico (001) 787-946-7800 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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153 Reviews from our TripAdvisor Community

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153 reviews from our community

Filter reviews by popular destinations:
All reviews San Juan St. Croix St. Thomas Tortola St. Thomas St Martin / St Maarten St. Kitts Anguilla Christiansted Dominica Pointe-a-Pitre Punta Cana Culebra Nevis Antigua
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Showing 142: English reviews
1 review
1 helpful vote
Reviewed 1 week ago

Arrived at the ticket counter at 12:07 for a 12:45 flight due to luggage delay on Southwest. Airport not busy. Seaborne agent said my tickets canceled at 12:01 because of lateness and refused any help. Called customer service and zero help (of course, no refund). Refused to put us on another flight unless we bought new tickets for next day...

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Caribbean Economy San Juan - Tortola

Helpful?
1 Thank Noah J
Colorado
Level 4 Contributor
25 reviews
18 helpful votes
Reviewed 3 weeks ago

We landed in San Juan on United. Our connection to STT on Seaborne was delayed, and delayed, and then cancelled. It took over a month to get a response from them, but they finally agreed that they would pay for our hotel, and a whopping $20 for two people for dinner. They agreed to pay me a little over $200,...

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Caribbean Economy San Juan - St. Thomas

Helpful?
1 Thank lisa a
Connecticut
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed 4 weeks ago

Best way to travel to Culebra, our pilot was very nice the seats are comfortable and the views stunning! I would definitely recommend them. Be on time, read your ticket!! Enjoy

Domestic Economy San Juan - Culebra
Helpful?
Thank luluvargas08
1 review
1 helpful vote
Reviewed 5 weeks ago via mobile

I would NOT recommend Seaborne Airlines. We were sitting at the gate waiting for over an hour with no plan before the staff told us our plan would not be there. We had to wait ANOTHER two hours before they told us our flight was officially cancelled. It was only then Seaborne could start “trying to reschedule” us. Of course...

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Caribbean Economy Anguilla - San Juan

Helpful?
1 Thank Jane U
Washington DC, District of Columbia
2 reviews
2 helpful votes
Reviewed 5 weeks ago

This is the worst airline I've ever dealt with. Always cancel flights for no reason. Poor communication. Won't tell us how they are going to get us home. Do not fly with! Makes sense that they don't operate in the US, as dealing with them violates the 8th amendment of the United States Constitution that outlaws cruel and unusual punishment.

Caribbean Economy Anguilla - San Juan
Helpful?
2 Thank Peter S
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 13 August 2018 via mobile

Worst airline ever! They overbook and never respond properly. The plane sounds horrible and they are always late.

Caribbean Economy San Juan - Anguilla
Helpful?
Thank Nik D
Miami, Florida
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 11 August 2018

on time, friendly staff, no thrills, get on, fly an get off. Very short flight between islands, small plane 30 seats +/-.

Caribbean Economy San Juan - Tortola
Helpful?
Thank tveddy
Austin, Texas
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 10 August 2018

We have been advised this is our connecting airline for an upcoming trip to the Caribbean. Just speaking with their so called customer service has already been a nightmare. They are very rude. Very poorly trained and give so much misinformation that you end up having to go on a wild goose chase to get the facts about your flight...

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Caribbean Economy San Juan - St. Croix

Helpful?
Thank 614katjaj
Level 1 Contributor
2 reviews
Reviewed 28 July 2018

great way to travel between the islands...pilots are friendly...seats are comfortable and the views stunning!

Domestic Economy St. Croix - St. Thomas
Helpful?
Thank Kris M
New Bern, North Carolina
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 24 July 2018

WOW - before you consider booking, consider 2 things: 1 - Do you want unwavering, inflexible customer service agents with minimal compassion, 2 - take a flight on an airline that is not late because they board and leave well in advance of their posted times. Flight #1 - checked baggage at counter - walked 1/2 mile + to remote...

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Caribbean Economy San Juan - St. Thomas

Helpful?
Thank ejames12017
See travel tips for airlines
“Be there early and you MUST read your ticket. :)”
luluvargas08, 24 Aug 2018 | Read review
“Want to have the best flight with this airline? Don't fly with it”
Z8593BIpeters, 18 Aug 2018 | Read review
“Avoid and go early as they love to shut the gate on you and let you miss your connections”
614katjaj, 10 Aug 2018 | Read review
“Arrive very early or use other airline”
ejames12017, 24 Jul 2018 | Read review
“If you are connecting from terminal a to terminal D ask customer service for a ride!”
franksnake71, 13 Jun 2018 | Read review
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