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Island Air [no longer operating]


151 Reviews
Headquarters: Airport Trade Center, 550 Paiea St. Ste 236 Honolulu, HI, USA, Honolulu, Oahu, HI 96819 +1 808 840 2400 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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151 Reviews from our TripAdvisor Community

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151 reviews from our community

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Showing 113: English reviews
United States
Level 3 Contributor
17 reviews
3 helpful votes
Reviewed 17 January 2018

I like to consider myself a fairly experienced and frequent flyer and never in my life have I had something like this happen. Our flight from Chicago into Honolulu was late. After missing the bus that brings you to the other side of the airport, we caught the next one and ran to where our next flight was leaving. Sorry...American...

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Domestic Economy Honolulu - Kailua-Kona

Helpful?
Thank Amanda C
Level 1 Contributor
3 reviews
Reviewed 15 January 2018 via mobile

We book flights back in May to use Island Air between Islands in January, and the day we arrived to check in our flight. We found out that they ceased all operations and they did not email us or let us know the changes. So without them letting us know about the changes, they costed us an extra 1000$ for...

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Domestic Economy Honolulu - Lihue

Helpful?
Thank Maleesha M
Level 4 Contributor
40 reviews
9 helpful votes
Reviewed 9 December 2017 via mobile

This airline has the ability to be great however it is almost like they don’t want to succeed. After 2 members of our party of 6 being bumped on the first leg of our flight, we switched to another airline and Island allowed this without penalty. The second leg of our trip was over an hour late after Island Air...

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Domestic Economy Lihue - Honolulu

Helpful?
Thank Stu C
Midlothian, Virginia, United States
Level 6 Contributor
327 reviews
62 helpful votes
Reviewed 7 December 2017

Another fine airline. No issues, no problems. Would use them again. And remember you are flying to Paradise. It's all good.

Domestic Economy Honolulu - Kailua-Kona
Helpful?
Thank TheDude23112
Tok, Alaska
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed 4 December 2017

staff extremely helpful, kind, cheerful, & held flight for us to make the connection. They rebooked us when they did not need to. Great service.

Domestic Economy Kailua-Kona - Honolulu
Helpful?
Thank Wild Q
Marana, Arizona
Level 6 Contributor
697 reviews
440 helpful votes
Reviewed 1 December 2017

I hate flying! No, I really do. I’ve taken Amtrak from Oregon to NY just to avoid flying! Some of it is fear of crashing and most of it is claustrophobia. I’d be fine being the pilot, I just don’t like sitting in the back while somebody else is at the controls. Every once I. A while there is no...

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Domestic Economy Honolulu - Maui

Helpful?
Thank VictoryVisionTim
Denver, Colorado
Level 6 Contributor
110 reviews
10 helpful votes
Reviewed 21 November 2017

We were one of the lucky ones to be on one the last flights on this Hawaii inter island airline before they shut down. Even though they were losing their jobs and their future was in jeopardy every employee exhibited class and grace. They were overwhelmingly appreciative of their customers and you could see they all thought of each other...

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Domestic Economy Honolulu - Maui

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Thank Paulta2016
Level 4 Contributor
24 reviews
10 helpful votes
Reviewed 11 November 2017

It is a sad day, Island Air has fallen way to bankruptcy and will cease flying and the end of today. Hawaiian air will allow Island Air passengers with unrefundable tickets to fly stand by, only . Or $71.00 for a confirmed seat that is lower than the regular fare.

Domestic Economy Kailua-Kona - Honolulu
Helpful?
1 Thank Clyde T
Level 4 Contributor
24 reviews
10 helpful votes
Reviewed 9 November 2017

Don't let jet traffic wiz you by beautify views of the shore and the Island on a turbo prop 29 passenger aircraft. Easy check in and ability to catch other connection flights in or out of Honolulu and other select islands.

Domestic Economy Kailua-Kona - Honolulu
Helpful?
Thank Clyde T
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 5 November 2017 via mobile

As the other passengers have addressed it, they make your tiny carryon that complies with the most of the other airlines policy check in and charge $25 extra per bag if it exceeds 16lb. 16lb is really easy to exceed even if all you have is just clothes. What’s worse for us was that this policy is followed by only...

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Domestic Economy Maui - Honolulu

Helpful?
Thank Jay F
See travel tips for airlines
“Don't forget your passports, even though it's a domestic flight.”
Talwag5, 1 Oct 2017 | Read review
“Bring a small back-pack or be a local and carry as much as you want.”
michellep338, 12 Sep 2017 | Read review
“If you want to change to an earlier flight, go to the airport and ask for standby .”
X9713QOpeters, 28 Aug 2017 | Read review
“Aircraft may board from fore or aft doorway”
Lostnspace9, 28 Aug 2017 | Read review
“If you're ag 62+, you qualify for the 'Kapuna' fair, & all in your party qualifies for the lower fare!”
476donc, 28 Aug 2017 | Read review
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About Island Air [no longer operating]
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