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Viva Aerobus


1,807 reviews
Headquarters: Monterrey Intl Airport, Carretera Miguel Alem_n Km. 24 Apodaca, Nuevo Le�n, Mexico, Apodaca 66600 Mexico 011 81 82150150 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,807 Reviews from our TripAdvisor Community

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1,807 reviews from our community

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Showing 358: English reviews
2 reviews
Reviewed yesterday
NEW
via mobile

If it can go wrong, it will with this airline. Expect your flight to be late, bad customer service, lost luggage, and shuffling around seat assignments (or not getting a seat assigned).

Domestic Economy Mexico City - Cancun
Helpful?
Thank Venture38113952407
Pompano Beach, Florida
Level 6 Contributor
81 reviews
33 helpful votes
Reviewed 4 days ago
NEW

With option of $64-$105 I chose tha latter. Front row. Unlimited legroom. Priority Boarding. Bag in the hold. Trip insurance. All were combined. Flight was on time and it being a Halloween/El Dia de Muerte, the cabin and cockpit had a little decoration. The flight attendents had very slightly modified uniforms also. Not much to say about it. Clean cabin....

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Domestic Economy Villahermosa - Cancun

Helpful?
Thank Ringsy
Level 3 Contributor
13 reviews
4 helpful votes
Reviewed 5 days ago
NEW
via mobile

When I told my Mexican colleagues that I was taking Viva Aerobus there was a pittyfull smile on their faces. At the airport while I was waiting for my gate to be confirmed most of their flights got delayed and so mine by 3 hrs and this information was given 30min after the announced dept. time. It was cheap but...

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Domestic Economy Mexico City - Cancun

Helpful?
Thank florianw503
Haddonfield, New Jersey
1 review
Reviewed 6 days ago
NEW
via mobile

Do to not doing enough research, I felt into the worse flying experience of my life. VIVAAEROBUS OR VIVAMICROBUS as is known in Mexico, is the worse airline that I have ever used. Delayed both ways on a trip from Mexico City to Guadalajara, causing me to lose my connection and costly flight changes due to their NEGLIGENCE and POOR...

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Domestic Economy Mexico City - Guadalajara

Helpful?
Thank erickalp116
Huixquilucan, Mexico
Level 1 Contributor
3 reviews
Reviewed 1 week ago via mobile

They delayed 5 hours our flight... From 10 pm to 2.40 am. Saying there was no plane. Not offering hotel night. Delays and cancelations are very common with them. Worst costumer service. If you can, avoid flying with them

Domestic Economy Guadalajara - Mexico City
Helpful?
Thank G6368FKeduardom
1 review
Reviewed 1 week ago via mobile

Do yourself a favor and avoid these crooks. Mexico has plenty of good and affordable airlines. I ignored the reviews to save $10, and it ended up costing me $70 (on an $80 flight) in unexpected extra fees. Hidden fees that the staff couldn't explain, unreasonable carry on limits and massive charges for the slightest overage (1kg over 10kg in...

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Domestic Economy Guadalajara - Tuxtla Gutierrez

Helpful?
Thank Shea G
1 review
Reviewed 1 week ago via mobile

My trip was cancelled without letting me know I lost so much I had to travel 3 hours to the airport and I missed an important appointment

Domestic Economy Leon - Ciudad Juarez
Helpful?
Thank Lupita G
Vancouver, Canada
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed 1 week ago via mobile

Booked a flex flight which states you can make changes free of charge - hence the ‘flex’ option - but that’s nonsense. They will make you pay what you initially paid again so you’re better off just rebooking and cutting your loses on the first flight. I attempted to change my flights 10 weeks ahead of my flight date and...

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Domestic Economy Tuxtla Gutierrez - Cancun

Helpful?
Thank shearsum902018
Mexico City, Mexico
Level 4 Contributor
34 reviews
25 helpful votes
Reviewed 1 week ago

We have found that flying with this airline may be basic though it is really affordable most of the times and mainly if you travel with only a small suit case in the plane, that means not carrying more than a total of 10 Kg. The planes look well maintained, the space between seats is good and the staff is...

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Domestic Economy Mexico City - Merida

Helpful?
Thank Lizschiav
The Cincinnati Region
Level 5 Contributor
53 reviews
16 helpful votes
Reviewed 1 week ago

Flight to Cancun was an hour late leaving Cincinnati excuse given was flight crew arrived in late night before and could not fly yet. ON flight BACK to Cincinnati we had paid extra for seats in rows 1-6. We were in row 3. These seats board and deboard first as well as have a "little" extra leg roo. On return...

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USA Economy Cancun - Cincinnati

Helpful?
1 Thank Mike G
See travel tips for airlines
“Row 1a-c is all about legroom”
Ringsy, 15 Nov 2018 | Read review
“Just keep in mind that more comfort may cost more. So check prices according to your preferences.”
Lizschiav, 7 Nov 2018 | Read review
“Be prepared for late departures and strange boarding and deplaning practices!”
mikegH8035GU, 7 Nov 2018 | Read review
“you pay for what you get.”
192marthai, 6 Nov 2018 | Read review
“Consider delays in most of their trips.”
Z2218ITalvaror, 5 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
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