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LATAM Airlines


29,087 reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile 011 56 600 526 2000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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29,087 Reviews from our TripAdvisor Community

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29,087 reviews from our community

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Showing 3,023: English reviews
1 review
Reviewed yesterday
NEW

LAN Chile used to be a very nice airlines. But that was years ago. Flew them round trip from Buenos Aires to Córdoba, Argentina. (1) Put in my AAdvantage number when booking the flight. Couldn't choose seats, so called and gave them my number again, which gave me the "privilege" of choosing seats ahead of time. (2) Got to the...

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Domestic Premium Economy Cordoba - Buenos Aires

Helpful?
Thank Timothy A
Calgary, Canada
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW

I will start out by saying that the staff at LATAM are wonderful. That is why I gave them a 2/5. Their staff is kind, friendly, and helpful once you are on your flight. The problem is actually getting on your flight. In the past 2 weeks I took 7 LATAM flights (as this was my only option in many...

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International Economy Calgary - Lima

Helpful?
Thank Laura B
Vancouver, Canada
Level 5 Contributor
58 reviews
25 helpful votes
Reviewed yesterday
NEW

On time . reasonably priced flight between the 2 Colombian cities, No real amenities as it is a little over an hour flight. Staff was friendly. I usually fly Avianca but Latam had a much cheaper fare. I prefer Avianca but this was a good option.

Domestic Economy Bogota - Cartagena
Helpful?
Thank kenluigi
Level 1 Contributor
3 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

Terrible airline. Even though I showed the ticket agents both leaving and returning their baggage policy website from a link in my electronic ticket which stated I was allowed one free carryon snd on checked bag their charged me twice for my checked bag snd forced me to give up my carryon bag which was within the allowable limits when...

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Domestic Economy Pereira - San Andres Island

Helpful?
Thank RebC2
Cape Town, South Africa
Level 4 Contributor
31 reviews
11 helpful votes
Reviewed yesterday
NEW

My wife and I booked a return business class ticket from South Africa to Argentina . At no point were we ( or the travel agent we booked through ) advised that we needed a yellow fever vaccination to get back into South Africa on our return flight !! So we were almost stranded in South America but finally let...

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International Business Class Johannesburg - Buenos Aires

Helpful?
Thank fortmann2015
Bangkok, Thailand
Level 5 Contributor
67 reviews
18 helpful votes
Reviewed yesterday
NEW
via mobile

Everything that could go bad on a return flight went terrible. On the first part of the trip I was sited among families with kids and not o e of them stopped screaming and cry in during 5h... Plus we were next to the toilet so the whole plane stood next to my seat while waiting for the lavatories. On...

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South America Economy Montevideo - Santa Cruz

Helpful?
Thank Pablo R
Melbourne, Australia
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

Terrible service, rude/incompetent staff, and dirty & unkept planes. I will never fly with Latam ever again.

Domestic Economy Arequipa - Lima
Helpful?
Thank JustinW_Melbourne
Linkoping, Sweden
Level 4 Contributor
30 reviews
6 helpful votes
Reviewed 2 days ago
NEW

Given that what used to be two of my three favourite airlines in South America joined as one a few years ago to form Latam - I was quite excited when preparing for this flight (note: I fly way too much to bother about most flights I take). Major disappointment. not only did Santiago airport absolutely not live up to...

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Domestic Economy Santiago - Easter Island

Helpful?
Thank Bernt R
Beverly, Massachusetts
1 review
Reviewed 2 days ago
NEW
via mobile

Horrible experience, waited in line to check in for two hours. They kept taking people from the back of the line.

International Economy Boston - Sao Paulo
Helpful?
Thank rodrigo8543
Yekaterinburg, Russia
Level 6 Contributor
1,193 reviews
2,157 helpful votes
Reviewed 2 days ago
NEW

I flew business class on the 3.5-hour non-stop flight from Lima to Santiago. The flight was on a Boeing 787. LATAM offered the only non-stop flight. The shortest travel time offered by other airlines was 11.5 hours and an airfare 35% higher. Overall, it was a great flight with amazingly good, friendly South American service. The aircraft was beautiful and...

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South America Business Class Lima - Santiago

Helpful?
1 Thank KodoDrummer
See travel tips for airlines
“Don´t use it”
959berntr, 20 Oct 2018 | Read review
“They're serious about oversize carry-ons, so measure your bag and leave big ones home.”
509RobertS509, 20 Oct 2018 | Read review
“Don't fly this airline.”
JimP32778, 18 Oct 2018 | Read review
“DEMAND that they announce all the information in English as well. They know how to do it, they simply choose not to do so.”
Pavlos1949, 17 Oct 2018 | Read review
“Dont push the carryon limits, they really dont have a lot of overhead space..Seriously”
JanetM38, 15 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About LATAM Airlines
In August 2010, LAN and TAM Brazilian Airlines announced plans to merge their companies into a single brand and operation to be known as LATAM Airlines Group. TAM and LAN together serve around 115 destinations in 23 countries with a combined fleet of 280 aircraft. In May 2016, the new brand of the combined carrier was revealed and the phasing out of the individual airline identities began. While the airline will still maintain separate IATA codes for the former airlines, the identity, product and service standards have begun to be standardised. The merged carrier, the largest in Latin America, is known as LATAM Airlines, a member of the oneworld alliance.

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