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Reviewed 29 July 2015

I have just returned from a 7 night stay at the Vincci with my boyfriend. We had the best holiday and our stay could not be faulted.
We was lucky enough to be upgraded to a sea view room with incredible views. The room was incredibly spacious with the loveliest bathroom I have ever seen in a hotel.
There was 5 pools in the hotel, each one having lots of loungers so there was no need to rush down in the morning.
Breakfast was lovely with plenty of variety. We also had dinner one night in the buffet restaurant for 35 euros each. Once again plenty of variety!
Every day we had lunch at the pool bar, prices were a little steep but lovely food including paella which was our favourite!
The location of the hotel cannot be faulted- ok the hill is a little steep but a taxi cost 3 euros so it really isn't an issue, plus the hotel lays on a shuttle a couple of times a day.
There are plenty of restaurants around the hotel- one of our favourites was the La Nonna which was an Italian.
You can walk from Adeje to Playa De Las Americas, so there are plenty of bars and shops along the promenade.
Overall an excellent holiday and I will certainly return!!

Date of stay: July 2015
2  Thank Sunlover9267
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2015 via mobile

Just stayed here for 10 days with my other half. We returned because it was so good the previous time 3 years ago and my girlfriend still talks about how good the breakfast was!
The hotel is nicely upon a hill and away from the busy beach area, still just a 10 minute enjoyable walk. The staff are super friendly and it's always possible to get a lounger by the swimming pool.
Great for a romantic and relaxing week away :)

Date of stay: July 2015
Trip type: Travelled as a couple
1  Thank Richard B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 July 2015

We booked the hotel having read glowing reviews on this very site, however we found the whole experience well below average and far from 5 Star in its service and facilities.
We arrived and were ignored at the reception for 20 minutes whilst the receptionist chatted, then disappeared! When we finally were graced with his attention he offhandedly checked us in and that was it. This attitude stinks and this was the same every time we asked went to reception for anything. I have never known a hotel that CANNOT recommend a decent restaurant or any restaurant for that matter. Anything seemed to be too much trouble, we stopped requesting taxis and started getting them from down the hill because of the air of superiority and being inconvenienced that flooded over the desk. This was seen in most of the staff, who were neither courteous nor helpful.
The location of the hotel is rubbish, it feels like its been built the wrong way round. sitting atop a steep hill with the only path down along a busy road before you get anywhere. the fact that you have had to come up through the hotel, out the front and round back down again is a farce. My wife and I are fairly fit, but it would be a real problem for anyone older. The building is situated just too near to make getting places worth a taxi and just far enough for it to be an uninteresting walk along a main road with just hotel walls on either side studded with occasional bits of wasteland and service exits.
The rooms are the best thing about the hotel. large and airy with plenty of space. Although the much talked of view is the back of other hotels and whilst there is theoretical wifi it could not be found. We booked a private hot tub which was great although there isn't a sunset (I am not blaming the hotel for this). It is worth booking the upgrades before you get there, I witnessed a stand up argument as a Brit holiday maker had refused 3 rooms in order to try and blag an upgrade to private hot tub. the price he was quoted for the upgrade was £120 per night.
The grounds are well kept, but small. Sunbeds went very quickly and were then left unoccupied most of the day. This was particularly true when the closed off the adult pool and beds for a wedding and kept it that way for 3 days which seemed excessive as the first day was the whole day before they arrived.
Service around the pool is terrible, its unclear who is serving and who is just a random staff member. Water was expensive as only came by the small glass for £3 which isn't what you want when its hot. drinks and bar service during the day was very poor and the prices steep, that coupled with the lack of space meant we left after breakfast most days.
Breakfast was pretty much as you would expect. A nice selection of pretty much every sort of breakfast item imaginable. Coffee is terrible and we used the nespresso machine as a handy back up.
Evening entertainment is pretty much non existent. on the one evening it looked like something was happening it was a wedding reception, so unless your planning on bringing 50 or 60 relatives and friends then forget it.
We didn't dine in the hotel restaurant as the menu didn't appeal and it was always empty/ lacking any form of atmosphere. We preferred the Torre del Mirrador which was really nice and nicely balanced between bustling and crowded. The food at the Mirrador restaurants was much better and the service even to non guest was second to none, we regretted having not booked this hotel instead.
Overall after a week it was more than enough, where as I am normally reluctant to go back to work. I imagine the hotel would be nice for a couple of days, but anything more and you start to get a bit jacked off at the little things you'd normally expect that the just miss. When we went out each day we looked enviously at other hotels and knew we'd picked poorly. I am baffled by the rave reviews!

Room tip: Book a different hotel.
Date of stay: April 2015
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
6  Thank mrdthompson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VincciHoteles, Atención al Cliente at Vincci Seleccion La Plantacion del Sur, responded to this reviewResponded 31 July 2015

Dear guest,

Thank you for taking the time to leave your comments and opinions about your stay in our hotel. The majority of our clients who choose to stay with us for a relaxing break leave very positive feedback, and for this reason we are sorry to hear that your expectations were not met on this occasion.

Our staff is known for offering exquisite treatment and attention to all our customers. We are sorry that in your case you did not feel that that was the case.

Moreover, we regret that our location did not entirely meet your expectations. Given its position, our hotel offers privileged views and is located only 500 metres from Bahia del Duque Beach. A perfect place for relax. We would like to inform you that we offer all of our guests a free transfer service to the beach twice a day.

We take note of each and every one of our customers' observations, complaints, suggestions and comments, for the purpose of our improvement.

We are at your service for anything that you may need.

With best wishes,
Carmen Fernández

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2015 via mobile

We came here on a belated honeymoon for one week, at the recommendation of my mother, who has owned her own travel agency for many, many years. Be prepared for a detailed review!

Welcome: many people have written they received welcome drinks. We did not. In fact, it seemed like the receptionist had no idea who we were and that we were on honeymoon. This could have been down to the fact that their computers weren't working. Not an excellent first impression. I've stayed in many, many 5* hotels and would have liked a more personal service; especially as it was our honeymoon.

Room: absolutely fantastic. We had a panoramic sea view and the room was huge. Quite why you'd need a junior suite is beyond me. We would recommend that if you wanted an even fancier room going for a villa with jacuzzi. No point with the junior suite. Our room was comfortable and quite, although on our last night, music was going on until 11pm. Not 10pm as they like to tell you. Toiletries were great and replenished every day.

Food: the breakfast, as everyone States, was amazing. So much choice and a nespresso machine!! Great if you're a coffee person like me! We are at the hotel once on our last night and found it ok. It was expensive, but it was our last night treat. We were disappointed to discover that even if you were half board, drinks were extra. Even water. For a 5* resort, I'd expect free water. Particularly as its 4.20€ for a large bottle. We are at Francesca Al mare, seasoul and la nonna.

The hill: it's a trek. We won't lie. But then I bet that people would be complaining if there wasn't a view from the hotel. No hill= no view.

Area: the area around the hotel is good and quiet. Closest supermarket is in plaza del duque, a nice shopping centre. It's on the ground floor. An alternative supermarket is turning right out of the hotel and straight over the mini roundabout, down the hill in a different direction to the beach. Water is cheap in both of these supermarkets. I'd recommend the one in plaza del duque though. If you keep walking along the beach, you will come to the tacky strip and people hustling you to get into their restaurant. This strip is easily avoided. Don't let it out you off the hotel.

Spa: we had a free spa voucher for basically, use of their pool. Not worth the 15€ they would charge otherwise.

Staff: all staff were attentive. Restaurant staff were amazing with children. Reception staff left a lot to be desired. I felt like I was bothering them. They need to work on this.

Check out: we were told earlier in the week that this would not be possible. When we saw a different guy on reception, he said no problem and we were also given a different room to freshen up in.

Room service: excellent and really reasonable.

Transport: a taxi to Siam water park will cost near enough 10€. Don't do the free bus. It'll take so much longer!

Improvements: we'd like tea and coffee making facilities in the room. It's just not ok in my opinion to not have this in a 5* hotel.
I'd also like to see free water. The hotel charge 2.50€ for a 500ml bottle and then ask people not to bring their own in. Be a rebel. Bring your own stuff in.
For a honeymoon, I'd have wanted a little more personal service. I'd have liked people to have known that and gone out of their way to look after us. Maybe we need a smaller hotel. Just a thought.

All this being said, we had an amazing time. The fact that it's half board or B and B is great at keeping out the all inclusive bunch. We'd come back again for sure. We've given 5* because of the nature and feel of the hotel, as well
as the attentive staff around the site. All negative points above are not moans, but a way of suggesting improvements to the hotel, after having discussed with other guests too.

Thank you!

Date of stay: July 2015
Trip type: Travelled as a couple
3  Thank Gemma W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 July 2015

Just back from 10 days at Vincci Plantacion del sur in Costa Adeje in Tenerife. First time in Tenerife and had a wonderful holiday. Hotel lived up to 5 stars - staff at reception really friendly and welcoming. Room was just lovely, very spacious and comfortable - lovely views. Mini bar, loads of coat hangers!!, nice clean bathroom and nice balcony catching the evening sun. Breakfast was excellent, great selection - again the staff were friendly and very helpful, nothing was too much trouble. We stayed bed & breakfast and ate out every night so can't comment on lunch or dinner. Hotel pool attendants were really helpful as we usually came back to the hotel late afternoon and they always managed to find us a couple of beds in the sun.

Can recommend the day trip Mt Teide, Icod, Garachico, Masca - really enjoyed it good value for money. Did La Gomera - okay but a little expensive!! Loro Parque very good but oh so very busy - bit of a scrum to get in and into the shows but we did see all the shows and they were excellent. Don't sit at the front if you go to see the killer whales - you WILL get wet - great fun!! Sea lions are just fab!!

Can recommend Azar Restaurant on Calle Roma - excellent meat & seafood paella & fresh pasta with prawns, scallops, mussels just lovely - staff are brilliant and so friendly. Good wine!! Also our fave restaurant just round the corner from Azar is Capri on C C Fanabe. Food and service is just excellent and exceptional good value. Breaded oyster mushrooms are to die for and steaks are just so good. All the food is just lovely and the staff, especially the lovely waitress (I forgot to ask her name) is so sweet and helpful. Opposite Capri is Coeur de Filet - didn't realise same owners and didn't eat there but am sure would be just as good.

Had a very underwhelming meal at the terrace restaurant at Hotel Mirador at Del Duque really would not recommend.

Would so recommend Costa Adeje - will definitely go back - just lovely.

Room tip: All rooms are lovely and quiet as hotel is up a hill in a residential area
Date of stay: July 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank HilaryM224
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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