I am writing my review on the Ritz Carlton as I am staying here... So far, this is by far not a Ritz Carlton. This hotel should be aligned with an average 3 star Hilton, at best. The hotel has very low occupancy. We have seen a total of probably 50 other guests in a 476 room hotel. If people aren't staying here- there is a reason behind it. We dined last night for $88.00 which included one appetizer, one salad, and one entree. The food was good but not worth the cost( if we both ate an entree and shared an appetizer- the cost would have been well over $100.00- budget $50.00 per person for dinner, at the least. They do not post their menu pricing on their website- there is a reason behind that. We did lay out at the beach under the stars after dinner and that was beautiful. This morning, we found that there are not coffee pots in the hotel room( really?). I called down and a nice gentleman brought one up for us. I then opened the pot to begin making my coffee and what do I find- BUGS IN THE COFFEE POT! Are you kidding me? If they are going to try to save on costs and only provide a coffee pot upon request, it better not have bugs in it! I just placed another call because it has been a good 40 minutes since my last request for them to bring us a new one. I was told that it is taking longer because they are checking to make sure there are not bugs in this one either. I take it this is a consistent problem?Wow! On top of this all, SPRINT DOES NOT HAVE SERVICE HERE. We were assured by the Front Desk and Sprint that they did and they do not. We spent all of yesterday in our hotel room making phone calls between Sprint and the Front Desk. The issue is still not resolved. The Staff never even called to check on the status. I found out this morning that the hotel rents phones for $50.00 a day- wouldn't that have been helpful to know? The Staff never shared that with us. I will place another post at my departure time and review the whole trip. As for my first day, I would NOT RECOMMEND this hotel.

The thing I hate most about travelling is being RIPPED OFF! But what happens when it is the hotel management, concierge staff and doormen who are controling it?

I realize when you stay at a resort you will have to pay more than the locals to catch a ride into town but $25 each way which is 25 times more? Isn't that a bit insulting? The GM who I spoke to, the concierge and the doormen gave us no help or solutions to help us with acquiring more inexpensive transport into Montego Bay until I complained and asked for a private meeting with him.

He said the reason why they only offer $25.00/person rides into town is because Jamaica is not safe for travel...what did he just say? Yes, he told me the cab drivers in Jamaica will drive you around and take you for a ride, will get you into accidents and then they will rob you! Who the hell is this German GM - Bernd Kuhlen? He thinks like a freaking rascist about the people and country he lives in.

After this unfortunate conversation and hearing his explanation I did not have to hear anymore and left this hotel. I do not tolerate old school thinking, old school business style which is neither positive for the guests or for the people he works with. This guy should be fired.

In the end no solution to our needs provided and his attitude to continue RIPPING OFF the guests for $25.00 dollar tour rides to town continues eventhough there are FREE rides to the overpriced HIGH END SHOPPING MALL 1 km away!

Great Hotel . Rooms are very nice and comfortable. Old Hotel that has been renovated nicely. Long walk to the east and west wings but worth the veiw. The food at this hotel is outrangesouly priced and not worth it. Otherwise we had a wondeful stay.

I was a delegate representing the US in the United Nation System International Pageant . I stayed at this hotel from July 19-26, 2009. The grounds of the hotel are beautiful. I had a garden view room that was very nice and comfortable. There is not much activity at night. Taxi rides or overprice to just go a short distance. However, the hotel provides a free shuttle to a shopping area about 5 minutes from the hotel. This is not a hotel for people who want nightlife and constant activity. It is a relaxing hotel for those who need quiet time. The spa and its services are wonderful. The main reason I would return again is simply because of the staff. I found the staff to be very friendly , attentive and helpful. They were never too busy to help or answer a question.