The thing I hate most about travelling is being RIPPED OFF! But what happens when it is the hotel management, concierge staff and doormen who are controling it?

I realize when you stay at a resort you will have to pay more than the locals to catch a ride into town but $25 each way which is 25 times more? Isn't that a bit insulting? The GM who I spoke to, the concierge and the doormen gave us no help or solutions to help us with acquiring more inexpensive transport into Montego Bay until I complained and asked for a private meeting with him.

He said the reason why they only offer $25.00/person rides into town is because Jamaica is not safe for travel...what did he just say? Yes, he told me the cab drivers in Jamaica will drive you around and take you for a ride, will get you into accidents and then they will rob you! Who the hell is this German GM - Bernd Kuhlen? He thinks like a freaking rascist about the people and country he lives in.

After this unfortunate conversation and hearing his explanation I did not have to hear anymore and left this hotel. I do not tolerate old school thinking, old school business style which is neither positive for the guests or for the people he works with. This guy should be fired.

In the end no solution to our needs provided and his attitude to continue RIPPING OFF the guests for $25.00 dollar tour rides to town continues eventhough there are FREE rides to the overpriced HIGH END SHOPPING MALL 1 km away!

Great Hotel . Rooms are very nice and comfortable. Old Hotel that has been renovated nicely. Long walk to the east and west wings but worth the veiw. The food at this hotel is outrangesouly priced and not worth it. Otherwise we had a wondeful stay.

I was a delegate representing the US in the United Nation System International Pageant . I stayed at this hotel from July 19-26, 2009. The grounds of the hotel are beautiful. I had a garden view room that was very nice and comfortable. There is not much activity at night. Taxi rides or overprice to just go a short distance. However, the hotel provides a free shuttle to a shopping area about 5 minutes from the hotel. This is not a hotel for people who want nightlife and constant activity. It is a relaxing hotel for those who need quiet time. The spa and its services are wonderful. The main reason I would return again is simply because of the staff. I found the staff to be very friendly , attentive and helpful. They were never too busy to help or answer a question.

The hotel was fine although a little out of the way. The beach was terrible. We needed to wear our shoes to get in and out, very small smin area and very rough. We spent just one night after coming from beautiful beaches in Negril and Ocho Rios. Was a disappointment. This hotel has no character and we will not be staying there for our next trip to Jamaica.