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The Ritz-Carlton Golf & Spa Resort: Traveller Reviews

5.0 of 5
1 Ritz-Carlton Dr., Rose Hall, Jamaica
Hotel amenities
Ranked #5 of 5 hotels in Rose Hall
4.0 of 5 stars 808 Reviews
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Reviews from our community

What travellers say about this hotel
  • White witch(32)
  • Jerk Center(21)
  • Very nice(18)
  • Friendly and helpful(6)
  • All-inclusive package(6)
  • Would highly recommend(5)
  • Half Moon(4)
  • Ocean view room(3)
Traveller rating
    404
    201
    111
    60
    32
Only show reviews for Family (153) | Couples (248) | Business (51)
Date Rating
Vandal73
Vancouver, Canada
1 review
1 helpful vote
“$25 Dollar Taxi Rides for 3 km”
1 of 5 stars Reviewed 5 October 2009
1
person found this review helpful

The thing I hate most about travelling is being RIPPED OFF! But what happens when it is the hotel management, concierge staff and doormen who are controling it?

I realize when you stay at a resort you will have to pay more than the locals to catch a ride into town but $25 each way which is 25 times more? Isn't that a bit insulting? The GM who I spoke to, the concierge and the doormen gave us no help or solutions to help us with acquiring more inexpensive transport into Montego Bay until I complained and asked for a private meeting with him.

He said the reason why they only offer $25.00/person rides into town is because Jamaica is not safe for travel...what did he just say? Yes, he told me the cab drivers in Jamaica will drive you around and take you for a ride, will get you into accidents and then they will rob you! Who the hell is this German GM - Bernd Kuhlen? He thinks like a freaking rascist about the people and country he lives in.

After this unfortunate conversation and hearing his explanation I did not have to hear anymore and left this hotel. I do not tolerate old school thinking, old school business style which is neither positive for the guests or for the people he works with. This guy should be fired.

In the end no solution to our needs provided and his attitude to continue RIPPING OFF the guests for $25.00 dollar tour rides to town continues eventhough there are FREE rides to the overpriced HIGH END SHOPPING MALL 1 km away!

  • Stayed October 2009, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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mastcfw
Senior Contributor
32 reviews
24 helpful votes
“Nice Decor”
4 of 5 stars Reviewed 5 October 2009
2
people found this review helpful

Great Hotel . Rooms are very nice and comfortable. Old Hotel that has been renovated nicely. Long walk to the east and west wings but worth the veiw. The food at this hotel is outrangesouly priced and not worth it. Otherwise we had a wondeful stay.

  • Stayed August 2009, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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cruisedivas
Maryland
2 reviews
“the best staff & great spa”
5 of 5 stars Reviewed 1 October 2009

I was a delegate representing the US in the United Nation System International Pageant . I stayed at this hotel from July 19-26, 2009. The grounds of the hotel are beautiful. I had a garden view room that was very nice and comfortable. There is not much activity at night. Taxi rides or overprice to just go a short distance. However, the hotel provides a free shuttle to a shopping area about 5 minutes from the hotel. This is not a hotel for people who want nightlife and constant activity. It is a relaxing hotel for those who need quiet time. The spa and its services are wonderful. The main reason I would return again is simply because of the staff. I found the staff to be very friendly , attentive and helpful. They were never too busy to help or answer a question.

  • Stayed July 2009, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Donnie51
Victoria British Columbia
Contributor
14 reviews
15 helpful votes
“The Beach Sucks!”
1 of 5 stars Reviewed 25 September 2009
1
person found this review helpful

The hotel was fine although a little out of the way. The beach was terrible. We needed to wear our shoes to get in and out, very small smin area and very rough. We spent just one night after coming from beautiful beaches in Negril and Ocho Rios. Was a disappointment. This hotel has no character and we will not be staying there for our next trip to Jamaica.

Stayed September 2009, travelled as a couple
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jadoc
Charlotte, NC
Contributor
12 reviews
10 helpful votes
“Not as Ritzy as you would expect!”
2 of 5 stars Reviewed 13 September 2009
1
person found this review helpful

The hotel is trying to live up the reputation of the name but falls way short. The food was overpriced and not very good. Especially avoid the White Witch at the Rose Hall Country Club - it was lousy! The best was the $32 buffett in the morning. The beach is very rocky and small and only good for sunbathing. They only provide over priced cabs, for example $US 25 each way for the 15 minute ride to downtown Montego Bay and $10 each way to go to Scothies jerk spot if you want to get some reasonable priced food. Our room had ants and spiders and we called every day to report it and never were we offered a room change. We eventually discovered they were spraying with Lysol. Since when did Lysol become a bug spray? That was news to me.

We enjoyed our day trips to Dunn's River and Negril and will likely return to Jamaica again but will surely pick a different hotel!

  • Stayed August 2009, travelled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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The Ritz-Carlton Golf & Spa Resort Also Known As

  • Ritz Carlton Jamaica
  • Ritz Carlton Hotel
  • Ritz Rose Hall
  • Ritz-Carlton Rose Hall
  • Ritz Carlton Montego Bay
  • Rose Hall Ritz-Carlton
  • Rose Hall Ritz
  • Ritz Carlton Rose Hall
Address: 1 Ritz-Carlton Dr., Rose Hall, Jamaica

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