This is a beautifully located hotel with 4 major problems. (1) On arrival we found our room ( #30) was situated on the same floor as the owners' flat and could only be accessed by lift. This needed a "penthouse only" key. That meant we had to go to the room together and if one of us wished to go up alone we had to devise a scheme of alerting the other to throw the key out of a window or we had to go up together and the night owl had to take the key away (leaving door unlocked in case of fire), (2) The floor on which we were apparently had no fire escape and certainly no plan or signage indicating where to go in an emergency. On enquiry we were told that we could find a stairway through the owners' flat! Stlll no plan or sign after three days.(3) No air conditioning. This meant trying to sleep with the window open. Impossible with loud music from village, mad Ducati drivers buzzing the roads around the hotel, barking dogs and the arrival of construction workers at 6a.m. (4) There is a serious shortage of staff. They appeared (reception apart) to be four in number and under pressure. This led to service being unacceptably slow and unsmiling. (one hour for a first dinner course to arrive, 20 minutes for a dessert) no attempt to refill empty self service baskets at breakfast One waitress was just surly. There is no real bar service. If you can find someone prepared to take an order for a beer it will take five to ten minutes to arrive.

We pass a week in Umbria changing six **** hotels and this one was the worst, even its average price is similar to other.
The hotel is beautiful located, but the room we had (# 11, 1st floor) was terribile. Incredible small (for us that are italian imagine for US people...), furniture should be renovated, very noisy, the worst was the bathroom with the shower with rust and mould (see photo)
Breakfast food not so bad but the place where you take was very hot like a glasshouse. Staff quite unfriendly and "cold".

When we arrived they gave a room that wasn't done and not with lake view as requested. Later they gave us a junior suite which was definitively better. Staff was helpful although breakfast has to be improved for a hotel like this.

We are just back from our visit at Castel Rigone. We stayed in a junior suite wich was very comfortable, the food was very good as well in the morning as in the evening. The views on the lake are not as good as I expected going there, but for us that was not so a big problem because we did each day a tour with our cabrio in a beautiful Umbria. What I really missed in this hotel was familiarity, waiters who smile and are enjoying their work. They all looked overworked, or just doing their job and that was it. The hotel was very busy and it surprised me that their was only one waiter who unterstood english. The others they even did not try to understand you. Words like "hot" and "cold" were latin for them.
Concerning the rooms: each day your room was cleaned in a different way, or not cleaned, just changed the towels.
Nevertheless we had a good holiday. Good food and a nice room are the most important things in a hotel.