I booked this hotel as part of a late deal package and was pleased with the appartment when i got there - nice and roomy and well kept. However, on my first night someone let themselves into my appartment through the front door swipe access, went through all my stuff and stole £200+ that I thought was safely pad- locked away in my suitcase along side my passport, bank cards, camera and ipod. Because it was my first night, I hadn't had chance to arrange a safety deposit box and the staff were never around when I visited the office. Reported it to the manager who was less than helpful, kept me waiting for a hour and wouldn't file a report for me to claim on my insurance. He claimed I hadn't shut the door properly but I had and nobody came in through the window or balcony, I was on the 2nd floor. He said that I woudn't get my money back on my insurance (he seemed to know alot about this, oddly), but that the only people who could get in would be a member of staff. As he was the only member of staff working at 11pm that night when the theft happened (there was only an 90 mins when it could of happened), I draw my own conclusions as to who took my money...
Because i was travelling on my own, it is safe to say I did not enjoy the rest of my holiday, and spent the nights with a chair wedged against the door and a knife under my pillow. You have been warned!
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