Like everyone else who seems to stay at Hotel Bach, we went there with Phoenix Holidays (grumbles about them later).
Pros and cons of hotel:
*Great location (pretty village which has a train station with a couple of routes that go through it, so handy for exploring other towns and cities in the region)
* All the rooms had a balcony, which was a plus point and meant you could get some excellent photos.
*Hotel was clean, but there was a smell of smoke in reception, drifting in from the bar no doubt. On reading some local info, it seems the hotel was built or taken over in 1963 - and I'd say it hasn't been updated since then, aside from adding double glazing.
* The radiators were adjustable (at as close as "off" as I could set the dial, it made the room comfortable - higher settings would have the heat belching out). For anyone saying it was too hot or too cold, I can only assume you didn't spot the dial (we didn't on the first night).
* Staff were friendly (and were happy to fill my Thermos with coffee, which was nice)
*No soap in the bathroom.
*When we came back from dinner (not at the hotel) one evening, we found they had put out the next morning's cereal... in open containers! So if there were any 'non-paying guests' at the hotel (not suggesting there were mind), they would have been all over it before we got to it in the morning. We did not have cereal!
* The beds. Oh dear me. OK, if you got settled they were comfortable enough, but if you moved, even a fraction of an inch, the assorted sproings, boings and groans from the springs were bad/loud enough to wake you up! And the pillows? Not like any pillow I've ever slept on. They seemed to be made of the same material as the duvet - good as a duvet, but not as something that was supposed to support your head.
We only had breakfast (average continental breakfast, but coffee was good) at the hotel, so cannot comment personally about the standard of dinner (read the bad reviews here, so decided to eat elsewhere, despite Phoenix issuing dire warnings that "there would be nowhere else to eat, as it is a small village). But talking to another guest, he described it as "Like school dinners, just slopped on your plate". Dinner at the hotel (3 courses apparantly) was £15 per person.
For £22 (combined), we had a large and delicious dinner (I can recommend the Gypsy Pork Steak) plus "big beer" (pint) at a bar called 'Antonius Stube' in the main street in Bad Salzig. Go and eat at 'Antonious Stube' - friendly, warm and welcoming bar and as I said above, the food was delicious and filling. Sadly, the bar was closed on Tuesday evening, so we were unable to thank them for their hospitality over the previous two nights.
(There was another restaurant in the village, but more expensive and when we went to go in there on the Tuesday, we opened the door to be faced with a large leather curtain, so we couldn't see in. So we ate at the pizza place in town, which was average, but friendly)
In summary, nice village, good location for visiting the area, but I'd want to stay in a different hotel in Bad Salzig.
As for Phoenix Holidays:
Main grumble - OK, if there aren't enough people to make a pick-up point valid, then we accept we will have to go to another one. But I spoke to people at Phoenix a number of times as the location of our local pick-up had road works... and at no time did anyone bother to tell us it had changed. It was only when I rang them for the final time, 6 days before the holiday as we still had not received any final details, that someone told us we were being picked up somewhere else... A MOTORWAY SERVICES AT 6:15AM SUNDAY! Unless you have a very accomodating family member or friend who is prepared to haul you there, there is no way of getting to a motorway services at that time, except by taxi - an additional £40 on top of what was supposed to be a budget break.
After a lot of complaining, Phoenix agreed to pay the £40. One way only, mind you.
If we had not called, we would not have received the final details until we got home from work on Wednesday evening (we were travelling on the Sunday!) - not enough time to make arrangements. Poor attitude, poor service. Sorry Phoenix, but you can't leave things until the last minute like that and expect people to be OK about it.
The intial driver I thought was going to throw us back off the coach, as we were not sitting in the seats he had allocated for us (someone else was sitting there)!
After that, praise where praise is due to Barry, the driver who took us to Bad Salzig and around on the rest of the trip. He was friendly, efficient and a very good driver. Also have good things to say about Pete the Holiday Rep. He did mention the additional excursions, but didn't try to ram them down your throats. He also knew the region and was able to give good advice and was as hands on or stepped back as you needed.
Final complaint is about the return journey. Once Barry got us back to the UK, another driver had to take over. A driver who had:
(a) driven from Wales to Maidstone that day (and then had to drive a coach from there all the way to Cornwall!)
(b) Went missing when we first pulled up - Barry had to track him down
(c) Despite our already being 90 minutes late (ferry delayed finding a docking space), faffed about endlessly, getting on and off the coach. We had been told 10 minute bathroom break and we would be off. After taking 20 minutes to locate our driver, he then wandered about for another 25 minutes, faffing for no reason anyone could understand.
(d) Did not know the area... or how to work a SatNav!
(e) Had to have US navigate him to each drop-off point!
Cannot say we will be using Phoenix again, given the attitude towards providing our final information, not being bothered at all about the inconvience of the alternative pick-up (yes, it may have been 16.5 miles from home, but it was a MOTORWAY SERVICES! You can't leave a vehicle there and shelling out an extra £40 is, in percentage terms, a big load on a budget trip) and finally having someone travel 200 miles to pick up your passengers and drive them another 270 miles (minimum) back in the same day, plus not know where he is going? Not the kind of service I want to receive.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC