This is undoubtedly a beautiful place, the food is wonderful and the setting sublime. However, the service REALLY lets it down.
There were a couple of members of staff who made it better for us, the lovely Irena and the new maitre D', but other than that the staff were rude.I can't imagine what Mr Ducasse would have to say about it all, I imagine he hasnt visited in a while.
We had a dark bed spread on our bed, which, when we arrived had a several unspeakably disgusting stains on it. We informed reception and were told it had been changed. It hadn't been and remained the same. One morning our room had not been cleaned, when i mentioned this to one of the staff she assured me it had been. It hadnt been, the bed remained unmade. I am not so much of a princess that i am unable to make my own bed, but at 780 euros per night (without breakfast) you may have thought that they would have done this.
On our last morning the manager of the hotel came to our room to inspect the bedspread and agreed it was disgusting. We also explained the other issues with the service. However, we were only given a small discount for our stay. This is a very expensive place to stay and the service certainly did not live up to expectations.
- Also Known As:
- Domaine Des Andeols Hotel Saint-Saturnin-Les-Apt
- Domaine Des Andeols Hotel
- Domaine Des Andeols Saint-Saturnin-Les-Apt, France - Luberon
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Splendia, Priceline, Hotels.com, Otel and Tingo so you can book your Domaine des Andeols reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.