I stayed at the Gillieru for 9 nights in early April. As a frequent visitor to Malta over many years, I am aware of the differences in their interpretation of a 4 star hotel, so there were no real surprises with this hotel. In a nutshell, it is an excellent hotel. The reception staff are fantastic, particularly the female member of the team, who was welcoming, helpful and was always smiling. The breakfast staff were all excellent and very attentive. The public areas are a little dated but comfortable and not at all tatty, with free WiFi.
My room was very nice. I was travelling alone this time and had a lovely seaview room with a balcony – it was well worth a nominal upgrade fee. I had the sun on the balcony from 230pm and could watch the sun go down. The sound of the water lapping at the harbour wall outside was wonderful to fall asleep and wake up to. The bed was comfy and the bathroom adequate – clean and with toiletries provided. Shower was powerful although I did have to squat to get my head under. The television had a few channels including SkyNews and a great Arabic movie channel in English so there was always something to watch in the evenings. The fridge was a great bonus and I stocked it up with water/fizzys so I was always able to have a cold drink. Yes, I missed having tea making facilities, but it was warm so it wasn't a huge problem. You could always take a travel kettle if travelling in winter. The aircon/heating was operational, although I slept with the balcony door open as there was a lovely sea breeze.
Breakfast was good. There were always 2 hot food options, including eggs, each day. Lots of yummy Maltese Hobz (bread), rolls, cheeses, ham, cereal, juices, fresh fruit and toast/jams. Tea and coffee was topped up as long as you wanted it. I did not go half board but I did eat in the attached Gilleru fish restaurant one evening and it was good, but not great. I think it is probably better in a higher season. Good local restaurants were Da Rosi, and Damiano's, both very close by.
The hotel is in a lovely quiet harbour locale, but with a short 10 minute walk into the bustling town of Bugibba with its restaurants and shops. The view of the islands in St Paul’s Bay is really breathtaking. This view is also a feature when sat in the breakfast room and the lovely pool deck area. In my view it is in an ideal place.
The only thing that slightly tainted my experience of this hotel was the housekeeping. It was inconsistent. Some days my towels were replaced, some days they weren’t. My bedding was not always made (just the cover slung over), and the sheets and pillowcases were not changed in 9 nights – something I really felt was unacceptable for any hotel, let alone a 4 star. I would not have minded so much but after using aftersun they do get a little messy – and it was so obvious! I tried leaving a tip but no better. On the 7th night I moved into the other bed (it was a twin room) and took the spare clean pillowcases from the wardrobe. Other guests did not have the same issue so I think it must be the luck of the draw with the maid. This is the main reason for the 4 rather than 5 rating.
All in all, I would definitely go back to this hotel – it really was extremely friendly and very comfortable. I travelled with Chevron and would recommend their outstanding service.
Upgrade to a sea view room - it's worth it.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC