We arrived to discover that because we booked online we were limited to view which they were not allowed to upgrade nor change at the booked rate. For an additional $20 per night however we could get what we wanted and there was coincidentally a room available. Surprises did not stop there. We discovered the restaraunt was not open on Monday nor Tuesday. On Wednesday morning we discovered that the breakfast buffet was only open on weekends. The food was not good and it took several trips to the kitchen to get the order right. We also discovered the free high speed internet was only available on two floors of one building, not ours. We were quite startled to discover that the room smoke detector could be set off by steam from the shower. The desk staff was aware of this (it would have been nice had they warned us) but not aware that any alarm had gone off. Their first awareness came when we called to tell them we had no smoke nor fire. We had to remove the battery to shut it off. To be fair, the smoke detector was quickly re-assembled by them but from this spot showers were taken with the patio doors open and there were no more alarms. So that I do not appear to be overly negative, the room was clean, roomy, and comfortable. We really enjoyed the view and sitting on the patio relaxing while feeding the ducks. The hotel was located within walking distance from the downtown area. This hotel could be very nice if they could clean up the other issues.
- River Terrace Resort
- River Terrace Gatlinburg
- River Terrace Hotel
