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River Terrace Resort & Convention Center: Traveller Reviews

2.5 of 5
240 River Road, Gatlinburg, TN 37738
Hotel amenities
Ranked #28 of 91 hotels in Gatlinburg
3.5 of 5 stars 188 Reviews
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Reviews from our community

What travellers say about this hotel
  • Very nice(5)
  • Great location(4)
  • Right next(3)
Traveller rating
    49
    44
    35
    17
    43
Only show reviews for Family (50) | Couples (51) | Business (15)
Date Rating
Georgiatraveler47
Georgia
Contributor
15 reviews
7 helpful votes
“Not what I expected My family loves this hotel”
5 of 5 stars Reviewed 17 July 2010

I booked this hotel through westgate and got a awesome deal for two rooms and water park tickets. After booking I read some reviews on here and was very worried about this hotel and came close to canceling several times. I am so glad I didn't. I am on my trip now and just checked and I can't not say enough about how nice the rooms the hotel and the staff are. We was able to check in early We are in building 7 and the internet connection is fine the rooms are really large and nice and We have a beautiful mountain view. I am so glad I gave this place a chance because I really expected a nightmare but this is the perfect hotel for my family it is cleaned and nicely decorated great location and you can't beat the price. I have found our new family hotel in Gatlinburg

  • Stayed July 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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anntipp
Channing, Texas
1 review
“Mean Banna Split”
5 of 5 stars Reviewed 16 July 2010

On our stay at the resort we ate in the Gatlingburger Grill several times... ON one nite we ate there we were told by the waitress about a "MEAN" bannan split that she could make for our entire family... we had dinner and ordered the MEAN banna split and when she brought it out it was awesome... My kids had never had one before and that was a great way ti intoduce them to one.... So if you ever stay in Gatlinburg stop by and see Wilda for her MEAN banna split

  • Stayed July 2010, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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ShayJackson1981
Rocky Face, Georgia
1 review
“We loved it!”
5 of 5 stars Reviewed 14 July 2010

After reading the reviews here we were very worried. When we got to gatlinburg to check in the manager came out and said to me that there had been a mix up and my room was upgraded but she would not charge me extra. It must have had something to do with the email I sent after reading the reviews here. We were placed in building #1 and we walked in to find a huge room with 2 double beds and a nice desk with 2 chairs. The kids had plenty of room to run around. From our balcony you could see the penguins at Ripleys, the Space Needle...everything. the best part is that you can walk to the strip from here just fine and not get tired. I will stay at River terrace again when we get ready to travel.

  • Stayed July 2010, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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akita11
Murray, Kentucky
1 review
“Not bad”
3 of 5 stars Reviewed 11 July 2010

Stayed there over the Forth of July weekend. They did not offer any rollaway beds. Room was not what we thought it was. Mix up on ours or their part. Had to buy a air matress for the children. The room was in need of updating. Mattress could feel springs in it. The hotel was near the center of everything in Gatlinburg. No need to drive once you got there. Probably would stay there again. But ask for a different room.

  • Stayed July 2010, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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reverenddanimal
columbus, ohio
Senior Reviewer
6 reviews
12 helpful votes
“Clean and confortable”
4 of 5 stars Reviewed 28 June 2010

Check in on sat. with no problems stayed in bld 7 with the free wi-fi. The room was bigger than expected with 2 queen beds, sofa, tv and stand, desk with 2 chairs, night stand between the beds. maid service is every day with changing the sheets every other day. 2 vanity sinks one in the bathroom, one in the room beside the bathroom. Nice balcony with 2 chairs and a table. The minor problems with the room are as follows; only two lamps in the room so kinda dark at night especially since one lamp the knob was broken on (reported on sunday but never replaced) and the balcony door kinda hard to close at times, wi-fi sometime intermittent during the day time. Over all would stay at again. The on site restaurant had good food at a decent price.

  • Stayed June 2010, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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River Terrace Resort & Convention Center Also Known As

  • River Terrace Resort
  • River Terrace Gatlinburg
  • River Terrace Hotel
Address: 240 River Road, Gatlinburg, TN 37738

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