After reading the reviews here we were very worried. When we got to gatlinburg to check in the manager came out and said to me that there had been a mix up and my room was upgraded but she would not charge me extra. It must have had something to do with the email I sent after reading the reviews here. We were placed in building #1 and we walked in to find a huge room with 2 double beds and a nice desk with 2 chairs. The kids had plenty of room to run around. From our balcony you could see the penguins at Ripleys, the Space Needle...everything. the best part is that you can walk to the strip from here just fine and not get tired. I will stay at River terrace again when we get ready to travel.

Stayed there over the Forth of July weekend. They did not offer any rollaway beds. Room was not what we thought it was. Mix up on ours or their part. Had to buy a air matress for the children. The room was in need of updating. Mattress could feel springs in it. The hotel was near the center of everything in Gatlinburg. No need to drive once you got there. Probably would stay there again. But ask for a different room.

Check in on sat. with no problems stayed in bld 7 with the free wi-fi. The room was bigger than expected with 2 queen beds, sofa, tv and stand, desk with 2 chairs, night stand between the beds. maid service is every day with changing the sheets every other day. 2 vanity sinks one in the bathroom, one in the room beside the bathroom. Nice balcony with 2 chairs and a table. The minor problems with the room are as follows; only two lamps in the room so kinda dark at night especially since one lamp the knob was broken on (reported on sunday but never replaced) and the balcony door kinda hard to close at times, wi-fi sometime intermittent during the day time. Over all would stay at again. The on site restaurant had good food at a decent price.

This hotel was clean, staff friendly and helpful, good price. Don't bother with the river view too much money. Building 6 had a great view of Mt LeConte. Big open window and glass doors. Comfortable beds, microwave, good size dorm fridge, small table & 2 chairs. Outdoor seating to watch the clouds move over the mountains & to watch the moon rise. Off the main drag so very quite. Easy access to the parkway through a shopping center directly accross from the hotel. to get to the room use either the many stairs or ramps. Nice simple pool. Bought 3 day waterpark tickets great value and fun time for all. Free WiFi in building 7 seating within the building. Could gain access to the web sitting outdoors near building 7. Simple laundry but nice.