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River Terrace Resort & Convention Center: Traveller Reviews

2.5 of 5
240 River Road, Gatlinburg, TN 37738
Hotel amenities
Ranked #28 of 91 hotels in Gatlinburg
3.5 of 5 stars 188 Reviews
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Reviews from our community

What travellers say about this hotel
  • Very nice(5)
  • Great location(4)
  • Right next(3)
Traveller rating
    49
    44
    35
    17
    43
Only show reviews for Family (50) | Couples (51) | Business (15)
Date Rating
twinklbell48
Louisville, Kentucky
Reviewer
4 reviews
“Exactly what we were looking for!!”
4 of 5 stars Reviewed 22 June 2010

My husband and myself have been to Gatlinburg several times but we have always stayed in a cabin but on this trip it was just us and we were going on a budget so we decided to stay in a hotel. The reviews on Tripadvisor had me very concerned about what we were getting into. When we arrived to check in, the office lady was very nice and it took all of 5 mins, We stayed in the mountain view building rm 4233. The balcony looked over the pool ( it was closed) and the parking lot but if you choose to look over all that the view was really pretty and if you like to sit out and people watch then its perfect plus for the price I was happy to just have a balcony.. The room was clean and tidy nothing gross, the carpet felt clean and soft, the bathroom was clean and it was a good sized room, it was a short walk from the main stip. ( I enjoy walking ) If your overly lazy u may complain. The pool that was open was decent if I would have had my kiddos w/ us we would have used the pool. The only thing that bothered us was the ice machines they are sparse and you have to find one that works. The beds were soft unlike most of the beds in the cabins ( I did bring my own pillows and comforter) they had WIFI hot spots but I sat out on the balcony and picked up off the hotels nextdoor. If you are looking for a nice clean room close to EVERYTHING and your a budget friendly person and not expecting a 300$ room for 60 bucks then its a awesome room to stay in!!!

  • Stayed June 2010, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jeffhsap
1 review
1 helpful vote
“Bugs everywhere!”
1 of 5 stars Reviewed 22 June 2010
1
person found this review helpful

Bugs everywhere! I killed 7 in the bathroom. This is just not a clean place. I have never seen anything like it. The worest hotels in NYC make this look good. I have pictures of 5 of the bugs. It's a great location but buyer beware I would pay the extra $20 a night and stay next door at the Edge Water or Greystone. Would rather sleep in my car than this hotel again. Out dated is ok with me but unclean come on.

  • Stayed June 2010
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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beachmomma78
Lexington, Kentucky
1 review
“What a joke!”
2 of 5 stars Reviewed 17 June 2010

we booked this place because we were going to the wild bear falls indoor water park. the water park was great! this hotel was ridiculous! when we walked in the door, the air conditioner was on that same wall. in front of you was a sink with a small fridge and a microwave and a wall. on the opposite side of this wall was was a king bed. there was a small walkway that opened up to the sleeping area. this being said, it was HOT, HOT, HOT in this room because of this set-up. it was 90 degrees outside and the room didn't cool off until 3 or 4 in the morning. all of the other furniture was crammed in there. there was a fireplace, but it was overtaken by this huge armoire that held a dated tv. we had to shift this monstrous thing to even be able to see the tv. all the decor was dated and poorly decorated. we called the front desk and they were going to move us to another room. but we had just unpacked and was trying to get our baby asleep. even the other room they offered had the same set-up!! we will not stay here again. we will stay at the edgewater, which is right next door and is completely updated and flat screen tv's!

  • Stayed June 2010, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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stearle
Clinton, Tennessee
1 review
“awesome room”
5 of 5 stars Reviewed 17 May 2010

We visited this hotel on our 16 year anniversary, the staff was very, very freindly, our room was very big and nice. we stayed in the duck watch buildind # 2. My husband loved getting up every morning and going out on the terrace and watching the ducks. I've stayed at more pricey locations and the room wasn't as nice as this one. thank you Vicky Stearle

  • Stayed May 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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knight996
Duluth, Georgia
1 review
1 helpful vote
“Beware of this place Outdated Poorly managed!!”
1 of 5 stars Reviewed 13 May 2010
1
person found this review helpful

I booked a room in this hotel and when I got there they didnot have the room avaible. Then they tried to put us in a standard room with out changing the rate. When we seen the room it was in motel condition. There are many good hotels in Gatlinburg this one is poorly managed and outdated!

  • Stayed May 2010, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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River Terrace Resort & Convention Center Also Known As

  • River Terrace Resort
  • River Terrace Gatlinburg
  • River Terrace Hotel
Address: 240 River Road, Gatlinburg, TN 37738

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