...mainly because the staff was pleasant, but that's not an option in Tripadvisor. I thought of giving four stars, but my responsibility is to the reader, not the hotel, and if other readers are like me, they go to the poorer reviews to find out what people *didn't* like.
-We found on arrival that we had been upgraded to a suite, which was quite spacious and had a well-stocked kitchenette. The view was not great but I rarely hold that against a hotel, especially in Manhattan.
-The staff was for the most part quite friendly.
-Unlike in many rooms we've been in, the HVAC noise was noticeable but not obtrusive.
-The location is terrific for Central Park, the theater district and Times Square. It's also a walk to/from Grand Central, and a short cab ride to uptown museums.
-Plenty of closet and drawer space (again, this was a suite; your experience may be different).
-I booked months prior to our trip and received what turned out to be a very favorable rate, compared to the rate just before arriving, hence the 4/5 value rating below; had I paid the higher rate, I would have selected 3/5 for value.
-Unlike most quality hotels we've been to, where there is a separate blanket or duvet (often covered with a sheet), this bed had only a bedspread. If you've watched or read any reports on what can be found on a hotel bedspread, you know how gross it is. We asked for and received a blanket and additional sheet and made our own duvet.
-The bathroom lighting was poor. Above the sink was a single hi-hat. Also, while the pedestal sink was nice to look at, there were no shelves or cubbies to store toiletries or toiletry bags.
-The bath towels are probably the smallest I've seen in a quality hotel, more like something you'd find in a motel.
One of the bedside lamps didn't work. I mentioned it to someone at the front desk on my way out one morning, but when we returned later in the day it still didn't work. (The room had been cleaned.) So I took a bulb from a lamp in the sitting area and voila!
-The continental breakfast was mediocre. The bagels did not look like "real" bagels -- which should be a crime in NY -- and some of the English muffins were stale. Also, we had to run the muffins and toast through the revolving toaster three times to get them toasted. The second morning we went up the block to the Park Diner (55th and Seventh)
-The bill was not under the door in the morning and I had to stop by the desk to get it. This only took a few moments but could cost a busy traveler some time.
-One of the two elevators was not in service, which resulted in long waiting times. That kind of thing can happen, but during one of our many trips down the stairs (from the ninth floor) someone behind us, apparently a return guest, remarked that it had happend before. (Yet she obviously enjoyed her stay enough to return.)
Overall, it ended up being an OK stay, mainly due to the size of the room and the adjustments we made (e.g., blanket, light bulb, going somewhere else for breakfast). None of the cons were that serious, but cumulatively they led to the three-star rating.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC